Find companies:
Navy Federal Credit Union
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
227 reviews

Navy Federal Credit Union Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Location 
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Enjoyable and pleasant work enviroment.
Member Service Representative (Current Employee), Southern CaliforniaOctober 16, 2013
Pros: excellent benefits and compensation.
Cons: very little advancement for branch operation team members.
Navy Federal is all about practicing Team Playing. We build and maintain strong cohesive teams for a successful end result.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Very fun, friendly, family oriented environment
Credit Card Account Specialist (Former Employee), Pensacola, FLOctober 11, 2013
loved working there. The potential for growth is definitely there. I was part time when working there and I was able to pick up overtime which allowed me to have a full time pay check. I only left because a full time schedule was not available and I was offered full time work elsewhere.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Navy Federal
Call Center Financial Assistance Rep (Former Employee), Winchester, VAOctober 10, 2013
Pros: clean and good solid company
Cons: test daily and having to learn every product they offer in 3 weeks
Navy Federal Credit Union is a great company to work for. I was in training with lots of information to be learned in a very short time. Management is friendly but they push you way to hard to learn everything in short time. Everyone was stressed out daily with all the test you had to take. Learning everything is the hardest part so much material you – more... have to know before you hit the floors to answer calls. You have to be knowledge in all fields. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Challenging workplace
Account Specialist (Former Employee), pensacola, flOctober 9, 2013
Provide customer service via telephone to members 8 hours a day. I developed great communication and speaking skills. The hardest part of the job would be dealing with upset members.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great learning experience in the mortgage industry
Mortgage Loan Closer (Former Employee), Pensacola, FLOctober 4, 2013
Pros: clean and neat environment. great cafeteria.
Cons: parking, too structured, lack of professionalism in some of the supervisors
Not impressed with work ethic in the department I was in with this company. Hired as a contactor, the 4 week training period was the best and most helpful of the employment time for me. As far as being in the Closing Dept, there is so much lacking. I will say that the fellow team members were outstanding in helping you understand any questions or problems – more... you might come across. Excellent team work! But, so many long and sad faces each day in that dept. made me wonder what the problem was. After 2 wks, I realized. The condescending conduct used by some of the Supervisors , was completely out of character and unexcusable, let alone far from professional. Their job was to manage and train the employees to be successful, professional, and confident in their jobs. Instead....you were spoken to, or snapped and "growled" at, should I say, when you asked a simple question or made a mistake. This type of attitude sets a person up for failure. Not success. A person should be excited to come to work each day and give their 100%. Not dread coming into work only to give half of their all. One could not possibly learn all there is to learn in this business in 4 wks. Especially with weekly changes being made to policies and procedures. Also, I learned that personal friends made while I was employed there, are not allowed to talk to the employees that got released this week. I truly think there should be some attention given to this department from the superiors of this company. Maybe even higher than that. Have a blessed day! – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Wonderful Environment
Mortgage Processor (Former Employee), Pensacola, FLOctober 3, 2013
Pros: gym
I loved the environment at Navy Federal, everyone was so professional and there was always something exciting going on whether it was a fund raiser, an appreciation day with sweet treats or even free shirts. Unfortunately I was hired as a contractor, no indication of it being brief based off of the work load and hours expected to work and 10 of us were – more... all laid off Oct 1. I was in training with Navy Federal which was one of the things I loved most about the company. I learned a lot about customer service, phone etiquette, and how to assist loan officers on day to day tasks to help lower their work load so they could be more productive with their job. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Largest credit union in the world had a lot of resources
Cash Operations Manager (Former Employee), Groton, CTOctober 1, 2013
Pros: great learning experience and exposure for my success.
Cons: worked 6 days/week and was almost 30 miles away
This was a very busy office for service members and was incredibly busy in that location. Cash operations had to maintain cash accounts for minimum liquidity and maximum investment. I met the challenge to maintain limits on cash but met all the needs of the members.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Stable place to work
Manager (Current Employee), USOctober 1, 2013
Navy Federal truly cares about its members. They will never push a product a member does not need. The organization has grown and is trying to keep up with changes in technology.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
I want to work at a dynamic work plac
Fraud Resolution Specialist (Current Employee), Vienna, VAOctober 1, 2013
Pros: health care
Cons: not really much
I am committed to provide excellence and willingly accept my responsibilities. I am compassionate in my work. I am good team player and understand the importance of providing support to my teammates. I have a great individual vitatily and a dospirit. I am a real strenght to the people I work with and a good source for new ideas. I always have good relationship – more... with teammates, supervisors, and others. I am proactive and requently asks helpful questions during meetings and make constatly make suggestions that could potentially increase overall productivity. I am devoted to the goals that I set which guides me to the success of myself and as a team player to my team. I adapt to change as it comes, bearing a positive attitude and cooperative spirit for others to emulate. I display a positive and professional image at all times. I portray a buoyant attitude and a positive demeanor every day. I have a quiet but warm and charming personality, cooperative spirit, and determination to keep my commitments and deliver quality work makes me a valued team player. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great company to work for but management needs help!
Member Service Representative (Former Employee), Ridgecrest, caSeptember 23, 2013
Pros: the members you get to meet
Cons: management is incompetent
Members really make this job worth it. At the end of the day I got more praise and recognition from them than my own management team. I made the choice of really trying to excel in this company and learn as much as possible. Big mistake because when management saw that I could handle complex situations ALL problems were sent to me and no other employees – more... were urged to step up and assist. I never managed to get training in that could further advance my skills because there was never enough time, however other employees seemed to get training often. There was tons of favoritism and new and exciting training opportunities were often given out to the least knowledgable or productive employee because managers "felt bad" for them. My managers kept forgetting to put me in for raises, broke promises to get me trained as a supervisor, and often interrupted my lunches so that I could deal with angry members or assist/takeover situations that they were unfamiliar with. I finally had to start leaving the property so that I could eat in peace! The company itself could be great to work for but their choices for whom is selected for management is horrible. Based on my experience I would not recommend NFCU – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great Job
Loan officer (Former Employee), Philadelphia, PASeptember 19, 2013
Pros: being on call for the atm machines, great benefits.
Cons: base closed, out of a job.
My days work was working with the public. Taking loan apps, entering them into the computer. Phones. Customer service. Etc.
I got along with all my coworkers. I had my own office. I also worked with the Atm Machines.
Carried a Beeper on call. This was great because it was all overtime.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Call Center/Member Service Rep, far too much challenge, stress, and responsibility for the compensation/benefits.
Member Service Representative (Former Employee), Vienna, VASeptember 18, 2013
Pros: growing company with respect for it's financial members.
Cons: no flexability with schedule, vacation, time off, etc in call center.
Call Center/Member Service Rep, far too much challenge, stress, and responsibility for the compensation/benefits.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
productive and fun place
Senior Java Developer (Current Employee), Herndon, VASeptember 13, 2013
 Worked with Websphere servers on UNIX environment.
 Designed and implemented the presentation layer using Java Server Pages, tag libraries, and cascading style sheets.
 Used the Serena Dimensions version control.
 Used Quality Control for bug tracking, issue tracking and project management.
 Set up build environment and built, configured, and – more... deployed application to multiple servers.
 Deployment of application (EAR) on Websphere application server clustered environment, managing the servers, monitoring the server logs, creating the connection pools and data sources.
 Involved in production support and maintaining the application after production.
 Consistently met deadlines and exceeded expectations achieving recognition, resulting in increases in responsibilities. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not bad
Vice President (Current Employee), Vienna, VASeptember 10, 2013
good company. too much paperwork. very inflexible. but heart is in the right place. pays well
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Too many endless mandatory overtime hours required
Mortgage Processor/Closer (Former Employee), Pensacola, FLSeptember 9, 2013
Pros: good pay and benefits
Cons: too much overtime, no work/life balance
Salary and benefits are great; however, working in the Mortgage Dept. is very stressful and you will have no personal life. 5-10 hours of overtime were mandated the entire time I worked there; and, per management at the time I resigned, there was no relief in sight. Company continued to offer promotions on mortgages without having additional staff in – more... place to meet demands. I feel they valued the numbers rather than the ability to satisfy borrowers by financing in a timely manner, and also more than their employees mental/physical health. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive Workplace
Member Service Representative II (Current Employee), Winchester, VAAugust 27, 2013
Pros: great benefits, compensation, knowledgable management
Cons: breaks determined by system, 21 sick day requirements, no change from day to day
No change between one work day to another. Great Co-workers. Friendly environment.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great work culture
Member Service Representative (Former Employee), Beulah, FLAugust 24, 2013
Enjoyed the feeling of solving someones problems
Learned how to slow my speech and fill my vocabulary full of courtesy words.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
My coworkers were great
Administrative Assistant/LCR Support Clerk (Former Employee), Vienna, VAAugust 23, 2013
I learned to be a team player and I enjoy helping members. My typical day consist of answering the phones, during accounts payable, posting payments and receiving incoming mail. My management team was ok. The hardest part of my job was leaving my coworkers I enjoy working with them. The most enjoyable of my job was learning new things and helping the – more... members. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
NFCU
Member Service Representative III (Former Employee), Pensacola, FLAugust 19, 2013
Pros: benefits
Cons: management
Great company with great benefits. However the contact center lacks direction like most big financial institutions do. There is always change with new laws and regulations. Management changed a lot and caused misguidance/misdirections amongst teams and upper management
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great company to work for just not a whole lot of room for growth.
Member Service Representative (Current Employee), Fountain Valley, CAAugust 8, 2013
Pros: great hours.
Cons: no room for growth.
The office work is easy and member are very nice to us. The only problem is that we do not have any professional development for team member like my-self.

About Navy Federal Credit Union

"Once a member, always a member," promises Navy Federal Credit Union (NFCU). This policy has helped NFCU become one of the nation's – Read more

Navy Federal Credit Union Photos