I was so excited when I was offered a position in mortgage. However, my excitement turned to misery after being there a few months. We are swamped with loans. There are certain teams taking the brunt of the loans while others are just relaxing with their 15 to 20 loans. New management took over and they know nothing about the mortgage industry. They came from the contact center and have still not been trained in mortgage. How can you respect the word and ideas of people who do not understand the industry? Billion dollar months and loans closed under 30 days are expected but the technology is outdated and horrible to work with. It is very stressful right now and the constant criticism passed down from upper management is making the situation worse.
Member Service Representative (Former Employee) – Port Hueneme, CA – 16 June 2017
NFCU is extremely overwhelming at times. They consider their employees to be universal, therefore you really don't always know if your being informed with correct information. This branch had a large turnover of employees, and new management did not realize how demeaning they could be
Consumer Loans Officer (Current Employee) – Winchester, VA – 15 June 2017
I enjoyed working at the NFCU for the first couple of months. It did not take long before it was apparent that management and supervisors rotated constantly at an alarming and uneasy rate. By providing supervisors with ability to personalize the routine, the consistency and goals our team had built had to be reset every month.
Loan Servicing Specialist (Former Employee) – Vienna, VA – 14 June 2017
While working here, I got to meet lots of people who were serious at their jobs. It is a corporate atmosphere. They have a lot of members so volume of work can be overwhelming in a typical day. I enjoyed the benefits and security of being with a reputable organization. The benefits is what makes this organization a good place to be.
Navy Federal is a great organization. There is a ton of opportunity and the CEO is an incredible person that really cares about his employees. The company does work you extremely hard, every second, of every day, but the work you do is gratifying, and the benefits make it worth it.
Digital Services Agent (Current Employee) – Winchester, VA – 5 June 2017
They have good benefits but the call center can be strenuous. The job isn't for everyone. They are dedicated to military members and their families. There are a lot of opportunities to grow within the company.
Member Service Representative (Current Employee) – Great Lakes, IL – 2 June 2017
The typical day at work is assisting members. Whether it be with cash handling or helping them with their existing accounts. It has been a great learning experience working here. The people are great to work with and it's nice to build relationships with members.
Intern (Former Employee) – Vienna, VA – 1 June 2017
It was a great work environment and it was great to be around people that were always willing to help and make sure that you are able to succeed. The department that I interned for showed that they were a team environment that always looked out for each other.
Debit Card Fraud Specialist I (Former Employee) – Pensacola, FL – 31 May 2017
Definitely a GREAT place to work. I love the environment and the wonderful leadership. I loved working there. Only reason I left was because I had to move. Other than that I would still be working for a great company.
Potlucks, gym on site, healthcare benefits, the list goes on.
My job position was not available where I was moving.