Navy Federal Credit Union Employee Reviews

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Fun and productive place to work
Member Service Representative II (Current Employee) –  Virginia16 April 2017
Learn a lot about finances and I enjoy working here. Work balance is nice, people are nice. Get to meet many diff people and its a fun working environment.
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Very great work place, management likes to go by their own rules
Delinquency Counselor (Former Employee) –  Vienna, VA16 April 2017
This is a very good place to work. It has a ton of benefits offered. My only complain is that the supervisors and managers are in positions of leadership with no leadership skills. They do not set the example and have very low work ethic.
Pros
Great community
Cons
Management
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Productive
Member Service Representative III (Current Employee) –  Fairfax, VA14 April 2017
Typical day at work will include time management, customer service practices and product knowledge.

Workplace culture is fair.

The hardest part of my job would be managing different personalities at different times amongst different interactions.

The most enjoyable is helping others!
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Great place to work
Member Services Representative (Former Employee) –  Norfolk, VA13 April 2017
I always felt like Navy Federal Credit Union cared about its members and its employees. We were trained to serve the members and look out for their best interest.
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Excellent benefits
Member Service Representative (Current Employee) –  Gulfport, MS12 April 2017
Excellent benefits, member focused, good working environment. Good corporate communication. Casual dress on Friday and Saturday. Not much turnover. Team oriented
Pros
Good compensation, good corporate communication
Cons
Work almost every Saturday, no regular set work schedule, hard to take vacation and must book weeks in advance for approval
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A great place to work with amazing benefits
Member Services Representative (Former Employee) –  Winchester, VA11 April 2017
Navy Federal is a great place to work and has an amazing benefits package. They are flexible when it comes to shift and even break preferences. Most of the day is spent answering calls and assisting members. While handling other people's finances can be difficult it is rewarding when you have a chance to educate and help a member. In general the management is very attentive and supportive. The company promotes a family type of atmosphere.
Pros
Company is always doing little things to reward employees
Cons
Stress of dealing people's finances
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Hard job - Just a number
Member Service Representative (Current Employee) –  Winchester, VA10 April 2017
NFCU is not a great place like many say! A typical day is 8 hours on the phone with no breaks for bathroom until your 2 15 min allotted breaks. And if you're sick - forget it. The only good part of the job is your team, which you will have zero time to spend with.
Cons
No time off the phone, sick leave is offered but you are not allowed to use it
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Exellent place to work at
Mortgage Loan Officer (Current Employee) –  Herdon VA6 April 2017
I really enjoy working for navy federal credit union, they provided all the tool and training needed to be successful on the role, I will highly recommend to apply
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Customer Service
Sr. Call Center Account Specialist (Former Employee) –  Vienna, VA6 April 2017
It was a great customer service experience, I learned a lot about checking , savings, credit cards, and many more. It a great bank to work for and the pay is fair, you must have customer service skills in order to work there. Also you must have problem solving skills to overcome any challenges.
Pros
you get extra hour to leave when you get positive rating from customers
Cons
you have to answer 160 calls per day
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The money is great but work/life balance is poor
Member Service Rep II (Former Employee) –  Pensacola, FL5 April 2017
Navy Federal pays extremely well especially for the pensacola area. Training was very thorough and if you had a question there was always someone you could ask. However, taking a day off was really difficult, they are super strict with attendance, and being on the phones all day every day repeating the same information got old for me quick. If I could have worked for them not on the phones all the time I think I would have been much happier there. Management was also an issue, it seems like everyone is just out for themselves and too busy trying to micromanage your every move to find something wrong.
Pros
Great pay, benefits are excellent, bonuses, easy to advance
Cons
Overworked, angry customers, management, stressful environment
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Great benefits and career growth
Mortgage Loan Processor II (Current Employee) –  Pensacola, FL4 April 2017
This company has the best benefits and plenty of room for career growth. NFCU has competitive wages. The only thing that is difficult is work and personal life balance.
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Workplace Environment
Member Service Representative and Teller (Former Employee) –  Hampton, VA3 April 2017
A typical day at work consisted of me encountering different individuals, processing transactions of withdrawals, deposits, and transfers. Also auditing receipts from transactions that occurred, making sure vaults were balanced, making sure shelves and cabinets were stocked and trying to make each member leave with a pleasant experience by giving great customer service.

I learned how to handle my time more appropriately, how to be more understanding of people by understanding they're individuals, and the ins and outs of the banking industry and how to manage money more effectively.

Management altered frequently during my tenure with the company but I did build a few good relationships with members of the management team.

The hardest part of the job was dealing with peoples emotions, you had to learn to be more empathetic and sympathetic. Also handling cash with speed and efficiency was quite difficulty as well at first.

The most enjoyable part ironically is the fact that it is also the members. When you're feeling down sometimes they know what to do or say to brighten your day.
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Experience
Vendor Management Specialist (Former Employee) –  McLean, VA30 March 2017
Navy federal was a good place to work. I enjoyed talking to customers and maintaining a happy friendly work environment. Awesome co workers. Some management sexist and racist, but if you can get past that all is well
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Pays well
Mortgage Risk Examiner (Current Employee) –  Pensacola, FL27 March 2017
Management is unwilling to change with the times. Inflexible but pat themselves on the back at how great they are. The management team needs to move toward a more age multi-dimensional approach.
Pros
Pay
Cons
Old school mentality
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Great Place to work
Mortgage Processor I (Current Employee) –  Vienna, VA26 March 2017
Managements is very good and the pay is competitive to the market. Work life balance is great and the company wants that for all employees. Management listens to its employees and uses there suggestions to improve the company.
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summary
Member Service Representative II (Current Employee) –  Georgia26 March 2017
Navy Federal has the best compensation/benefits I have had. However, it is very hard to move up. There is a lot opportunities within the company in other regions.
Pros
benefits, compensation, coworkers
Cons
advancement
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WORST employer in Winchester
Member Service Representative II (Former Employee) –  Winchester, VA24 March 2017
The positions in the Call Center are like being held in a prison; you are treated unfairly even after working there several years, nothing matters to the management there, it is all based on favoritism.
Pros
the money is good
Cons
majority of calls are with members yelling at you
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Great place to work with very helpful supervisors
Accounts Services Representative (Current Employee) –  Winchester, VA20 March 2017
This is a wonderful place to work. The training is amazing and the support of the administration is beyond compare. I was amazed at how much time they invest in training just on member service alone. That is their top priority is to provide the best possible member experience.
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The Bank world
Receptionist and Scheduler (Former Employee) –  Vienna, VA20 March 2017
I worked in the mortgage side of the credit union, during the crash of 2008. The world changed, and so did the mortgage structure. It got harder to get a loan, and you weren't able to tell a member that they were declined. It was hard, but worth your time, because you were able to help more members than not.
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Great employer for this area
Accounts Payable Technician (Current Employee) –  Pensacola, FL17 March 2017
Expansion of the Pensacola location has provided plenty of job and growth opportunities. The benefits and amenities are second to none in this area. A great place to work.
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Overall rating

4.0
Based on 596 reviews
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Ratings by category

Work/Life Balance
3.6
Salary/Benefits
4.2
Job Security/Advancement
3.7
Management
3.4
Culture
3.9