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Navy Federal Credit Union
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234 reviews

Navy Federal Credit Union Employer Reviews

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  • Job Work/Life Balance
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Productive and fun workplace, bad management.
Member Service Representative (Former Employee), Pensacola, FLJanuary 30, 2014
All I can say without being negative would be that nepotism is very heavy at this call center. If you don't know anyone or aren't related to them then you will go no where.
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Not a productive company
Mortgage Loan Processor (Former Employee), Pensacola, FLJanuary 29, 2014
Pros: a job only
Cons: worst working conditions ever
I was not impressed with this company. the typical day always ended with stress and too many hours. management does not handle issues with supervisors, the worst part was not being able to ask anyone for assistance.
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Nice work environment
Resolution Specialist (Former Employee), Pensacola, FLJanuary 24, 2014
Worked with some great people and generally enjoyed the job.
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Productive place to work.
Tier 1 customer service (Former Employee), 825 Fallin Ln. Vienna VJanuary 24, 2014
Pros: very nice lunch area
Cons: i can not find any cons in this company
Busy dealing with customers in the phone also making all types of deposits to customers accounts in the proper way prepare receipt for customers. I did have a wonderful manager and supervisor most of the co- workers very nice to work with. Helping to balance the cash-flow in daily basis and also is somebody was not balance the supervisor was in charge – more... for help. – less
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Ok for just starting out - Look elsewhere if you want grow
Training Instructor (Current Employee), Pensacola, FLJanuary 22, 2014
Pros: wonderful benefits, compensation for what work is done
Cons: very little upward mobility
Not very challenging
Advancement is who you know, not what you know
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General Outline
Global IT Support Technician- Intern (Current Employee), Vienna, VAJanuary 22, 2014
Pros: free gym at headquarters
Work is very relaxed at Navy Federal. Employees are nice and patient for the most-part. Management is understanding and try to stay informed, involved and keep you informed. Sometimes it can get very busy, but there is always someone to help take the pressure off if it is getting too hectic. It is a fun place to work and I would like to have my career – more... begin there. – less
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Great working as part time
Mortgage Collections Supervisor (Former Employee), Vienna, VAJanuary 15, 2014
I was teller and made deposit and cashed check for customer. Also sold products like CD, mortgage refi and more accounts.
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Excellent working enviroment
Mortgage Counselor (Current Employee), Fairfax, VAJanuary 14, 2014
Pros: bonus, incentives and overtime
I enjoy my job in mortgage default. This job requires a lot of staying focus and listening to our members. The hardest part of the job is skip tracing and getting the members to pay. But I enjoy the challenge. Everyday is a challenge with each individual member.I have a great to work with. We work well togather.The job is a team effort to hit our goal – more... each month. – less
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Wonderful Company
Member Service Representative (Current Employee), Orlando, FLJanuary 12, 2014
Pros: benefits, compensation
Navy Federal Credit Union is a wonderful company in general to work for.
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Great place to work.
New accounts, loans and investment advisor (Former Employee), Parris Island, SCJanuary 7, 2014
Pros: pay, benefits, management
Cons: hours changed every week. long hours
Great place to work. The pay was great and was a good place if spouse is military.
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Typical workday
STAFF ASSISTANT (Former Employee), Vienna, VAJanuary 5, 2014
1. Files are easily retrievable, logically organized, clearly labeled, and neat, with documents
usually filed within 3-5 days of receipt;
2. Calendar is consistently accurate with proper additions and deletions, reflecting realistic
scheduling, with changes made quickly, and a hard copy provided to supervisor in accordance
with personal preference, – more... with no more than three noted errors per quarter;

3. Travel arrangements are realistic, meet the traveler's expectations in terms of timeliness and
accommodation to extent possible and confirmation is received prior to travel. Travel orders and
vouchers are completed in accordance with regulations, policy, and automated procedures.
Vouchers are completed usually within 3 days of receipt of traveler's documentation; and

4. Draft correspondence is clear, logical, follows Plain Language guidelines, and is presented to
supervisor generally __ working days before due date or ___ days after receipt of initiating
event. – less
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Fantastic place to work
Customer Service Representative (Former Employee), Falls Church, VAJanuary 2, 2014
Great place to work with great benefits package including a 401K. Very happy and proud to work for a company that provided services to our military families.
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Great place to work
IT Project Manager as a contractor (Current Employee), Vienna, VADecember 30, 2013
They foster a healthy working environment for employees and contractors.
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Amazing potential yet has a prehistoric thought process with a "closing on the edge" mentality.
Mortgage Underwriter (Former Employee), Pensacola, FLDecember 30, 2013
Pros: gym on campus, starbucks on campus, good overtime, totally paperless
Cons: inexperienced personnel leading the teams
A typical day at work at NFCU consisted of underwriting non stop , back to back loans. 14-20 loans daily was the norm. Very little interaction with loan processors or loan originators as the loan processors, all 200 inexperienced ones, cleared the conditions. Company did provide excellent continuing education in all aspects.
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Great job, but no room to advance up
Call Center Operations (CCO): MSR (Current Employee), Vienna, VADecember 11, 2013
Assisting members over the phone with online password resets, accessing members’ accounts through website, conducting banking transactions over the phone.
Achievements: Providing world-class member service to our Military Service Members and their families regarding their financial needs. Management isn't the best part to deal with. Not many opportunities – more... to move up in desired field of interest. – less
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PRODUCTIVE WORK PLACE, POSITIVE, FUN PROJECTS TO GET TEAM MOTIVATED
Loan Processor/Closer (Former Employee), Herndon, VADecember 5, 2013
Pros: benefits package, self management
Cons: work life balance was lacking, as there was excessive overtime to deal with the abundance of applications.
TYPICAL DAY INVOLVED SELF MANAGING YOUR OWN MEMBERS SIMULTANEOUSLY AROUND, 80+, AND DEALING WITH AN ABUNDANCE OF PHONE CALLS.
LEARNED TEAM WORK AND TEAM MOTIVATION.
THE MOST ENOJYABLE PART OF THIS JOB WAS KNOWING HOW MANY THANKFUL MEMBERS WERE IN YOUR HANDS TO HELP WITH THEIR LOANS.
MOST DIFFICULT TASK WAS KEEPING A CONSTANT EXTREMELY ORGANIZED WORKSPACE, – more... THIS IN TURN WENT HAND IN HAND WHEN DEALING WITH THE HIGH VOLUME OF APPLICATIONS AND MEMBERS TO MEET OUR QUOTA AND KEEP THE TEAM AT THE TOP. – less
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Wonderful Place to Work
Member Service Representative (Current Employee), Vienna, VADecember 5, 2013
Pros: a lot of job sponsored events
Cons: short breaks, strict leave policy
There is a reason this company is on the Forbes Top 500 places to work. The company really cares about the employees and the job culture is contagious.
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Best suited for the single workaholic
Collections Counselor (Former Employee), Pensacola, FLNovember 26, 2013
I enjoyed the pay check but it was not meant for someone who has a family, you are always expected to put Rent A Center first by the time you get home your kids are asleep and your to tired to spend time with your spouse.
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Great place to work
Mortgage Loan Processor (Former Employee), Pensacola, FLNovember 18, 2013
Great company! Beware of third party hiring agencies.

I loved the gym and the cafeteria.

My co-workers were very nice and helpful for new employees.
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Fast paced, minimal local supervision
Information Systems (Current Employee), Pensacola, FLNovember 18, 2013
Pros: decent work atmosphere and coworkers
Cons: cultural lack of "ownership" for resolution of it problems
There's a lot of "buck passing" and lack of ownership in NFCU's information systems group. This leads to completely unnecessary work loads and system downtime for internal customers (and impacts member service). Very reactive rather than proactive IT environment. Significant difference in pay scales between FL and VA for same job.

About Navy Federal Credit Union

"Once a member, always a member," promises Navy Federal Credit Union (NFCU). This policy has helped NFCU become one of the nation's – Read more

Navy Federal Credit Union Photos