I worked in the call center in the loans department. It was miserable. A typical day consisted of back to back calls, random technical issues/system outages, and constantly being yelled at by customers. Management is obsessed with stats and to them you're nothing more than a number. You have to work with other departments but nothing is consistent so you'll go back and forth with other call center reps as well. The pay is better than other call centers from what I've heard and the benefits are great. If you work in the evening prepare to pack lunch because the cafeteria isn't open late despite the large number of evening employees. Don't expect any time off without being hassle and guilt tripped. I ended up quitting because the job was stressing me to the point of panic attacks, chest pains, and depression. 6 of my colleagues I trained with left for the similar reasons. Oh, and don't expect to move out of the call center. There is virtually no advancement. From what I've heard everywhere but the call center is great but if you're in the call center prepare for misery.
Cafeteria, free parking, benefits, discounts
stressful, strict, not flexible with time off, no advancement