I have been working at Navy Federal Credit Union since December 2009. I started as a level one processor, and moved my way up through level two and level three. I was promoted to Mortgage Production Supervisor in July of 2013 for a purchase team. In December 2014 I was promoted to Supervisor of a refinance team, managing all of the above levels. The hands-on experience, range from being the number 1 processor in the entire Credit Union, with over 500 processors, to understanding the importance of maintaining a positive attitude in stressful situations, along with having the ability to quickly adapt to an ever changing environment. I have also been influential in promoting confidence and leading my teams to reach exceptional levels on all the Key Performance Indicators, while maintaining their service level agreement. The Key Performance Indicators include: booking loans within commitment, zero missed closings, exceptional member service, high conversion rates as well as zero RESPA/Pricing violations. This is a testament of my long time success at Navy Federal Credit Union.