Navy Federal Credit Union Employee Reviews

Showing all 521 reviews
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Great company to work for
Call Center Account Specialist (Former Employee) –  Winchester, VA9 February 2017
This is a great company to work for. They always advance within the company and give training opportunities to employees. Compensation, raises, and bonuses are fantastic.
Pros
Advance within company
Cons
none
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Great job for people without experience or degrees
Consumer Lending Specialist (Current Employee) –  Pensacola, FL8 February 2017
Advancement is difficult. Positions like the one I was gunning for would sometimes have 80 internal applicants, and even with experience and a college degree it was still challenging. They also claim to prioritize internal applicants but I've discovered that's not at all the case. I started working there because I was told that after I'd been there 6 months, I'd have a very good chance to move into the role I started working there to achieve. I've been there a year with not so much as an interview.

The benefits are great and they have an overly-friendly culture, but the job itself can be draining if you have any aspirations of more than just being at the bottom of the ladder.

Bottom line is if you don't have more than a hig hschool diploma, this place will be great for you. Great pay for the education and experience level of an entry level job. However if you have high ambition and want to work at NFCU, you're better off applying for the positions you want as an external applicant rather than wasting your time trying to work your way up.
Pros
Benefits, pay (for what you do and the area)
Cons
Advancement for people withe degrees and experience
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amazing
Member Service Representative (Current Employee) –  Vienna, VA6 February 2017
Great company to work for. Really undersands the importance of work and home balance. I would recommend NFCU for employment to anyone who enjoys helping others.
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Fun workplace
Member Service Representative II (Current Employee) –  Pensacola, FL2 February 2017
Work on computer assisting members with there accounts and questions. Great work environment.
Hardest part of job is international bank wires.
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Sar/lapp
guidelines, non-conforming/executive loans (Former Employee) –  Herndon, VA27 January 2017
Navy Federal is a great company. Underwriting 25+loans a day, reviewing SEB tax returns as a Sr. Underwriter. SAR/LAPP
Most enjoyed the customers; internal and external. Least enjoyed not having work life balance.
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Great benefits and great job for location.
Member Services Representative (Former Employee) –  Winchester, VA27 January 2017
Very fast paced environment. The members are more comfortable calling for assistance instead of using resources available , such as mobile app, online baking.
Pros
Health Benefits. 401k Match.
Cons
Addressing financial issues of members.with negative balances etc.
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Working in Branch
Member Service Representative (Current Employee) –  Elizabethtown, KY25 January 2017
Navy Federal is an amazing place to work for! If you are looking into it please know it will be a great career move. The down fall is the lack of positions that become available. If you work in a branch there is a lot of drama. I recommend going somewhere where the member volume will be high, a diverse place, or go to the contact center.
Pros
Great benefits and incentives.
Cons
Not a lot of full time positions available
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Good
Member Service Representative II (Current Employee) –  Winchester, VA22 January 2017
Great place to work with great benefits. Answering phone calls is the majority of my job. Lots of advancement opportunities.
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Great Place
Commercial Cleaning Technician (Former Employee) –  Virginia Beach, VA18 January 2017
Worked there under a contract, the contracted ended.Otherwise, I would still be working there. Everyone was very nice.
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Great Place to work.
Member Service Representative (Former Employee) –  Pensacola, FL13 January 2017
NFCU was an awesome place to work. They do everything possible to accommodate a good work/life balance. The company really cares about it's employees and the benefits are incredible.
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Mortgage Loan Officer
Mortgage Loan Officer (Former Employee) –  Remote13 January 2017
Good people to work with, mortgage industry is a challenging job regardless of where you work, so good co workers makes it worthwhile.
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Amazing place to work.
a Team Coach position (Former Employee) –  Winchester, VA10 January 2017
This place is filled with very supportive people and is a great place to work. They truly care about their employees. It's hard to find a place that you actually want to get up and go to every day, NFCU is that place.
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nice benefits
Mortgage Loan Originator (Current Employee) –  Winchester, VA9 January 2017
There are a lot of great benefits to working for Navy Federal. Great compensation and Insurance. It is a very constricting place.
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Contact Customer Account Specialist
Contact Center Account Specialist I (Former Employee) –  Winchester, VA7 January 2017
Great place to work - you feel appreciated. There are many ways to advance. They have formal training so you don't feel like you are just thrown in with the lions.
Pros
Great benefits, many areas to advance, helpful managers
Cons
Back to back calls, open 24/7 so holidays and bad weather required to work
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Perfect Job
Member Service Representative II (Current Employee) –  Pensacola, FL3 January 2017
Everything about this place is wonderful. Great benefits, great work environment, great management, and they are very understanding and flexible. The bonuses and incentives are a plus! I totally recommend this job. It's a wonderful career path, easy to move up and excel.
Pros
Benefits
Cons
NONE
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Great company
Mortgage Support Assistant (MSA) (Current Employee) –  Herndon, VA31 December 2016
Great company to work for. They value their employees and appreciate their hard work. Love going into work everyday. However, seeking for internship or part time opportunities right now.
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great employee benefits and perks
Assistant Manager (Current Employee) –  San Diego, CA29 December 2016
servicing members from open to close. Ensuring best customer service to WOW them. Learning new things daily, constant change. Great co workers and management. Hardest part of the job is the antiquated computer system. Most enjoyable is the members and staff.
Pros
benefits
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Very productive and fun place to work. Navy Federal offers a very competitve salary to employes
Member Service Representative (Former Employee) –  Patuxent River, MD22 December 2016
Great pay and firendly co-workers, but I think the company may be too large. Training lacks and high turn over. Very productive and fun place to work. Na
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YOu were a number not a person when you worked there
Loan Processor (Former Employee) –  Pensacola, FL21 December 2016
You were locked in a cage - you could not text or speak with your children except on breaks - there was no smoking area - you had to park a mile or more away You had no supervisory support and when you did it was made to feel like you were an inconvenience - the training was not good - they did not prepare you for their procedures and their very complex system
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Great team environment
Member Service Representative II (Former Employee) –  National City, CA15 December 2016
Everything about NFCU was great. Management, vision, work environment, safety. Serving the military community was wonderful.
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Overall rating

4.0
Based on 521 reviews
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Ratings by category

Work/Life Balance
3.6
Salary/Benefits
4.2
Job Security/Advancement
3.6
Management
3.4
Culture
3.9