Business Operations Analyst (Former Employee), Vienna, VA – March 1, 2015
Navy is very family oriented and will make sure that your family comes first. The compensation does suffer because of it but it's still a great company to work for but each team is different and management will be management; just do your research.
Mortgage Processor I (Current Employee), Pensacola, FL – February 23, 2015
Navy Federal Credit Union values its members and employees. I love working for the company, I have just learned that mortgage processing is not the job for me. Some people like fast pace work however, I enjoy more of a back office and research position.
Equity Loan Processor (Former Employee), Vienna, VA – February 10, 2015
Pros: we would receive a bonus every month and luncheon.
Cons: when peak season came was here we had to stay very late
I would go in and check members account if they had paid their past due account. I would follow up with member who did not make the payments on their accounts check the personal accounts that they had – more... with the Credit Union and trans the money to pay their past due accounts. Explain to customers about possible litigation and repossession. The co workers got along with each other and we helped each other out when needed. Management was helpful and understanding of their employees. The hard part was sending the loans to litigation and repossession specially when you knew that some of the customers had not funds to pay. My favorite part was when we were able to refinance a loan or send the member to our personal finance management team. – less
Sr. Financial Analyst (Former Employee), Vienna, VA – February 8, 2015
Pros: free state of the art gym, annual bonuses are big relative to your income, and exposure to senior level executives, including the president & ceo
Cons: fast track advancement as not a lot of turnover
This company is not just about making money, it's about being a part of a family. It's about helping others and enjoying success along the way. Small wins turn into big victories as you can quickly advance – more... through the ranks. I met people who were on the latter half of their careers at Navy Federal that essentially started working for NFCU in landscaping and now is running analytics for one of the business units. This is a place where your knowledge will grow and where you won't leave each day feeling dissatisfied.
I left for an opportunity in another city/state however if the opportunity arises again, I would absolutely return to working for Navy Fed. – less
As a processor the goals with management were to close as many loans as possible with the extensive numbers of members in your pipeline.
Equity Lending Processor/Closer (Former Employee), Vienna, VA – February 5, 2015
Pros: the comradery between the co-workers.
Return phone calls/emails, initials, closings and review loans for pre-closing. The most difficult aspect of the job is denying a loan for a member. The greatest feeling is processing a loan for a member that was in need of the funds.
Member Service Representative (Current Employee), Winchester, VA – January 25, 2015
Cons: everything else
I thought this company would be a great place to work for. Starting out you receive a job in the call center, which is literally a sweat shop for back to back calls with angry members. The company allots – more... you a certain amount of time to use as bathroom time during the month. If you go over this allotted time, you are reprimanded. You have to let them know in advance if you are going to have to take a sick day (how are you supposed to know that). You are considered essential personnel, so you must be there everyday on time even if there is 10 foot of snow. If your stuck on the interstate behind a traffic accident, you must use your saved annual leave time for the time you missed. No time for family, no time for anything but "assisting members." Things have gotten so bad I've seriously thought about quitting to work at a gas station... – less
Stability and benefits, but lacking innovation and creativity
Business Analyst (Current Employee), VA – January 22, 2015
Pros: quality of life
Cons: difficult to reach one's potential
If looking for stability, they've never had a layoff. The benefits make it difficult to leave. The perks alone make it superior to most jobs out there. Where it lacks is in its culture of progressive thinking. – more... There isn't much, and progressive thinkers will quickly find themselves feeling confined. The "way" is a standard and the practice is rarely challenged. It's perfect for someone looking for a place from which to retire, but not so much for someone looking for a challenge.
If I had to work there forever, I wouldn't mind. If I had to leave, I'd regard it as an opportunity in disguise. Having said that, I'd recommend it as a place to work for any/everyone I know. – less
Member Service Representative/ Part time (Former Employee), san diego ça – January 21, 2015
Pros: good benefits
Cons: need to get good managers, low pay
All I can say is Manager I work for has no idea how to manage. High turn over. supervisor has no clue of what she was doing. There was drama that management could did not fixed and it was uncomfortable – more... to go work each day. No work balance, if you are part time very hard to get full time unless you are on the favorite list. work schedule was always different every two weeks. The most enjoyable part of the job is the members. I really enjoy assisting members with their financial needs. Navy Federal has great products and interest are low. – less