Member Service Representative (Former Employee) – Vienna, VA – 13 September 2017
I worked in the call center in the loans department. It was miserable. A typical day consisted of back to back calls, random technical issues/system outages, and constantly being yelled at by customers. Management is obsessed with stats and to them you're nothing more than a number. You have to work with other departments but nothing is consistent so you'll go back and forth with other call center reps as well. The pay is better than other call centers from what I've heard and the benefits are great. If you work in the evening prepare to pack lunch because the cafeteria isn't open late despite the large number of evening employees. Don't expect any time off without being hassle and guilt tripped. I ended up quitting because the job was stressing me to the point of panic attacks, chest pains, and depression. 6 of my colleagues I trained with left for the similar reasons. Oh, and don't expect to move out of the call center. There is virtually no advancement. From what I've heard everywhere but the call center is great but if you're in the call center prepare for misery.
Cafeteria, free parking, benefits, discounts
stressful, strict, not flexible with time off, no advancement
Credit Card Resolution Supervisor (Current Employee) – Winchester, VA – 12 September 2017
NFCU is a great place to work. As a Resolutions Specialist, I worked directly with our members and Member Services Representatives to resolve any escalated concerns they came to me with. I enjoyed the fact that there was always something new to learn.
Wonderful team to work with.
I feel there focus is shifting away from what it was when I was first hired.
ISD Analyst II (Former Employee) – Herndon, VA – 12 September 2017
This was a good place to work for. Work/life balance is great. Management is great. My only negative point is expanding knowledge and allowing the employee to take on new systems although it is very busy environment and sometimes it is hard to do so.
Business Intelligence Analyst (Current Employee) – Vienna, VA – 11 September 2017
The only way to get anywhere in this company is to become best friends with someone in upper management and then be a yes man or woman for the rest of your career. Management does not like free thinkers.
Member Service Representative (Former Employee) – Bellevue, NE – 8 September 2017
175% goal achievement in sales and no raise. Management lacked ability to develop different levels of employees to job tasks. Unethical behaviors and lack of banking knowledge left management unable to support growth of those they supervised.
excellent company, mission, salary, benefits
corporate distance to branch left subordinates adrift, trapped by great pay/benefits
Member Service Representative II, Consumer Loans (Current Employee) – Pensacola, FL – 5 September 2017
tyipcal day at navy federal, i go in get signed in to the systems, and start taking calls, working in the call center you dont get much time off the phones, unless your going to break and have to use the restroom. the other employees around you always try to help make the day go by faster or smoother after and rough call that may come in, hardest part of the day is just sitting at your desk for 8 hours a day doing the same thing over and over again. most enjoyable part of the job is the fact that you do get to change peoples life sometimes when trying to assist with loans or other financial things they wnat to acheive
paid breaks, and full lunch room
horrible management, and being stuck on the phones daily
Member Service Representative (Former Employee) – Winchester, VA – 3 September 2017
This Company in itself is a Great Company.
However, the way Management is allowed to (depending on which Office you work at) pick and choose who will succeed and who will be picked on and bullied by Supervisors is just not right.
It doesn't matter how well you work for the Company or how hard you work if one Supervisor doesn't like you and that Supervisor has been around for a while then other Supervisors and Managers will slowly single you out and destroy you.
Also, you are given ten (10) Minutes a MONTH to use the bathroom and they actually COUNT THE TIME up in your Monthly Review (this goes for Males and Females).
Just a horrible Company to work for (Winchester, VA Office).
NFCU is an amazing place to work, they really care about their employees and advancements throughout the company are limitless.Navy Federal also offers great benefits from health care to your 401k, I would definitely recommend working for this company.
home equity processor (Former Employee) – Vienna, VA – 30 August 2017
I worked at home equity lending and it is very stressful job with very little pay. Some of the managers are nice, but too much of work ethic politics controls who get fired or stay . My department was very rascist, but they do it nicely.
Contracted through Aerotek as an Navy Federal Credit Union
MORTGAE SUPPORT ASSISTANT (Former Employee) – Corpus Christi, TX – 29 August 2017
I learned the financial requirements members would have to qualify in order to obtain a home loan. I also had the opportunity to attend Home Buyer Seminars as a way to reach out to the community. The culture was not implemented as much as I believe it should have. The hardest part of this job was to satisfy all of my team members/loan officers, but overall I was able to build a great business relationship with all team members. The most enjoyable part of my job was helping assist members to close on their home mortgages.
Member Service Representative (Former Employee) – Pensacola, FL – 28 August 2017
I was so excited when I got hired at NFCU I was told it as the best pl ace in the pensacoIa area to work. You have to do 6 weeks on orientation and it was wonderful. Once you get on the floor you are a number and basically on your own. Managment does not stick up for you and does not even communicate with you. You have to stick to a strick schedule or you get penalized for being out of complience. You have no time to spend with co workers and you are on the phone the full 8 hours except for your 2 - 15 minute breaks and you 1/2 hour lunch. I loved helping the membes they were delightful, but everyting else stinks..