Navy Federal Credit Union Employee Reviews

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Stay on task
Intern (Former Employee) –  Fairfax, VA23 May 2017
- Work dealt with processing papers and handling accounts
- Multi task and the experience
- Management depends on the boss
- Friendly coworkers
- Task management
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Stressful and very demanding
Mortgage Loan Processor (Current Employee) –  Pensacola, FL23 May 2017
Pipelines that exceed work/life balance capabilities and supervisors that do not understand when to cut off work flow. Overtime is almost mandatory just to keep up, eat lunch at desk, no time for breaks and good luck being sick one day and trying to catch up.
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Nice
Mortgage Lending Processor New Purchase (Current Employee) –  Pensacola, FL 3252622 May 2017
This job was good, but it depends on your personality and exactly what you want out of the job/career. Many people love to come here and work to advance and etc.
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great environment
Member service representative (Current Employee) –  Winchester, VA21 May 2017
Great place to work! Overall the culture in this company is amazing! they offer a great benefits package and many company sponsored health programs. The company is constantly growing and there are usually opportunities to move around.
Pros
great benefits package
Cons
regimented break and meal schedule, weekend/ holiday work
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Nice place to work
Mortgage Loan Processor (Former Employee) –  Pensacola, FL18 May 2017
Enjoyable place to work . Advancement is an option. Very enjoyable job to work.Process50+ loans through your department. Would work again there. . ..
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Overall very stable and good pay but slow career progression
Supervisor for Systems/Desktop Engineering (Current Employee) –  Vienna, VA14 May 2017
Overall very stable and good pay but slow career progression. Progression is slow as many people never leave. Great place to work, but like many large corporations they are slow to adopt newer technologies and IT innovation.

Pros
Great pay and benefits
Very stable
Never done layoffs
Not for profit
No share holders to appease
Big company with small company feel in terms of working with people - dont feel like a mindless number

Cons
Slow career progression
Old school business mentality where they dont let good IT practices lead instead they let old business models do it
Slow to accept new ideas
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Ok
Member Service Representative (Former Employee) –  San Diego, CA14 May 2017
They offer few full time opportunities which I why I did not continue employment. Advancement is slow. Pay is great however but does not make up for such few hours.
Pros
Pay
Cons
hours
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Great working environment with helpful benefits
Customer Service Representative (Former Employee) –  Pensacola, FL12 May 2017
Navy Federal was a great company overall to work with. Providing customer service was above and beyond. Management was okay just not with request,..
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Best Employer!!
Member Service Representative (Former Employee) –  Pensacola, FL12 May 2017
I looked forward to going to work each day!! It was a team environment and everyone worked together focused on the common goal of taking care of our Members.
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Control Freaks
Former (thankfully) employee (Former Employee) –  Winchester11 May 2017
Only the "pretty people" actually like this company. The "grunts" don't count for anything. Youre a stepford. Conform or get kicked off the island. Many of management are simply bullies. Must have been beat up on the school bus.
The salary is NOT worth selling your soul.
Pros
Salary Bonuses
Cons
You lose your identity. Stressful. Controling.
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Great benefits, military style management.
Account Services Rep (Former Employee) –  Winchester, VA10 May 2017
Great place for tech-orientated positions. Good advancement opportunities if you like this type of work (tethered to a phone w/2 computer screens), taking back-to-back, non-stop calls from members. You don't get a chance for winding down or decompressing between calls. EXTREMELY busy, non-stop position. Once you've moved away from the phones you will have it made. This can take a few years though.
Pros
EXCELLENT benefits, professional atmosphere.
Cons
NON-stop, back-to-back calls, no downtime.
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A Productive and Fun Place to work
Member Service Representative (Former Employee) –  Pensacola, FL9 May 2017
NFCU is a wonderful company to work for. They strive to create a work/life balance for their employees. Navy Federal is hands on in teaching their employees the skills they need to perform the job accurately and with the highest level of excellent member service
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Great Company
ACCOUNT SPECIALIST (Former Employee) –  Wincheter, va8 May 2017
Great Company with strange and difficult policies. If you can handle taking 200+ calls a day, you are in the right place. This is also great job security
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No work life balance very chaotic
Member Service Representative II (Former Employee) –  Charleston, SC6 May 2017
Turnover is very bad as is morale. Favoritism rules the operations. Very stressful. The company is amazing but only in headquarters, a lot of the branches are underpaid and overworked.
Pros
Great benefits
Cons
If you are not located in VA or FL then you will not experience a true reflection of the company.
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great company, great benefits
Loan and Credit Card Applications (Former Employee) –  Pensacola, FL5 May 2017
if you have a great manager you will succeed and go far. If you have a bad manager you will feel defeated and you won't get help to move up in the company.
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Processing
Mortgage Processor (Current Employee) –  Pensacola, FL4 May 2017
Stressful and training is lacking. Lack of communicationb between leaders and trainees. Very demanding with little balence in life and work. Needs improvement on training
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Incredible work place!
Mortgage Underwriter III (Current Employee) –  Pensacola, FL3 May 2017
Navy Federal is the best company I have ever worked for. They care about their members and employees. It's a very secure place to work and offer opportunities like none other. Go Navy Federal!
Pros
Secure workplace with many job opportunities
Cons
None
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Wonderful place to work with plenty of advancement opportunities.
MSR I, II, III, IV, CFP Recovery Specialist I, II (Current Employee) –  Virginia1 May 2017
This is a company that really takes care of their employees. They make the effort to make sure the employees are happy, therefore, it really makes you want to do well for the company.
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Great Company
Mortgage Loan Processor (Former Employee) –  Pensacola, FL1 May 2017
Hired as a Mortgage Processor and after completing training I was overwhelmed with the amount of work and with the lack of knowledge I received in training. I felt as if I was set up to fail.
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NFCU is a great place to work for that has multi cultural environment, excellent benefits and no lay offs. It is considered one of the top 100 Best pl
ISD Analyst (Current Employee) –  Vienna, VA1 May 2017
NFCU is a great place to work for that has multi cultural environment, excellent benefits and no lay offs. It is considered one of the top 100 Best places to work for. I love Navy Federal, my home and sweet home!
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Overall rating

4.0
Based on 565 reviews
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Ratings by category

Work/Life Balance
3.6
Salary/Benefits
4.2
Job Security/Advancement
3.6
Management
3.3
Culture
3.8