Navy Federal Credit Union

Navy Federal Credit Union Employee Reviews

Showing all 433 reviews
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The best company to work
Member Service Representative (Former Employee) –  Winter Park, FLJuly 5, 2016
Excellent training for the job.
Assistance and additional training as needed
Management and team members are always willing to offer help
Very friendly and safe work environment
Incentives and awards for a job well done
Pros
A company that goes above and beyind
Cons
None I found
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Great co-workers and good work enviorment
Automation Tester (Current Employee) –  Vienna, VAJune 29, 2016
Navy Federal Credit Union is a huge company and they display their appreciation to their staff for all the hard work they do.
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The best company to work for ...
Member Service Representative III (Former Employee) –  Alexandria, VAJune 26, 2016
Navy Federal Credit Union is the best company I've worked for. They take care of not only their members but employees as well. The CEO of the company has to be one of the most down to earth people you'll ever encounter.

No company is perfect, it has it cons but it doesn't take away the fact Navy Federal is a great company to work for.
Pros
Benefits, employee recognition, CEO, location
Cons
30 minutes lunches
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The most enjoyable part of the job
Member Service Representative (Former Employee) –  Ballston, VAJune 24, 2016
The most enjoyable part of the job that i was able to witness first hand the excitement and the joy of the consumer when they were approved for that new auto loan, personal loan or credit card that they applied for.
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productive place to work and learn banking skills
Delinquency Control Counselor III (Current Employee) –  Vienna, VAJune 20, 2016
Its a call center so there is no real room for originality. You red a script to the same people all day every day. Hours are long and management is horrible, with this company its about who you know not what you know.
Pros
great benefits, great bonuses
Cons
no room for advancement, no work life balance, bad management
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Excellent company to work for
Member Service Representative III (Former Employee) –  Carlsbad, CAJune 19, 2016
Rated in the Top 10 companies to work for by Forbes for many years. Excellent pay and they take great care of their employees. Was very sad to leave due to spouses work relocation and there being no branches in the local area.
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Fun place to work, hard to advance
Member Service Representative (Current Employee) –  Pensacola, FLJune 15, 2016
It is extremely hard to advance at Navy Federal unless you are overqualified for the position that you are applying for.
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Great Benefits
Supervisor (Current Employee) –  DC MetroJune 14, 2016
Navy Federal offers great benefits to their employees. They give vacation days to PT employees! Just make sure you ask about the management of whatever department in which you're applying. A manager can certainly make or break any job!
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Great establishment where you can have fun and have a career.
Test Specialist (Current Employee) –  Vienna, VAJune 11, 2016
Navy Federal is a great company to work for. Excellent work environment with some amazing people. They don't just offer you a job, they offer you a career with great compensation and great benefits.
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Great place to work
Mortgage Loan Officer (Current Employee) –  Herndon, VAJune 8, 2016
Navy Federal is a great place to work. I have learned a lot about mortgage lending. Management cares about employees and co-workers are fund to work with.
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Great company to work for
Member Service Representative II (Former Employee) –  Winchester, VAJune 8, 2016
Great competitive salary. Co-workers are great. Did not like the micro management. They are also very strict with their policy
Pros
Lots of perks
Cons
Time management
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If you love customer interaction, this job is for you.
Loan Processor-MSR (Current Employee) –  Fort Campbell, KYJune 1, 2016
I've worked with NFCU for over 2 years now, and I love the overall culture and work environment. Of course there are some pros and cons but that's any job. But Navy Federal will make sure they compensate you for any bad days that you have.
Pros
work/life balance
Cons
n/a
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Secure job with great beneffits
Member Service Representative (Current Employee) –  Winchester, VAMay 23, 2016
If you're looking for job security, Navy Federal is a great place to work. They have never done any layoffs in the 8 years I've worked. Their benefits package is awesome as well.
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Great Company
Member Service Representative (Former Employee) –  Pensacola, FLMay 18, 2016
For those who are young and fit in, this is a great company to work for. Most of management and supervisors are young and in their 20's. The majority of those in contact center on the Gulf Coast are out of high school. If you fit in and upper management likes you, you are more likely to move up within the company. Some form opinions about others without knowing pertinent information. Based on what they perceive to be true instead of facts. A great company for the area, this is one of Forbes top 100 companies to work for in the United States. State of the art equipment and world star service for members and employees alike. Free classes to advance education and move up from within.
Pros
Continuing Education is encouraged
Cons
Poor work life balance
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Decent worklife
Member Service Representative II (Current Employee) –  Norfolk, VAMay 13, 2016
Can be overly stressful at times. Management sometimes expects you to 'take you time' but get members out of your office within 5 minutes. Co-workers are great.
Pros
Coworkers and members.
Cons
Management
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Love it
CCO Consumer loan (Former Employee) –  Vienna, VA 22180May 12, 2016
I love everything about this company , my bosses, coworkers, the customers. This is the nicest place with nicest people on earth that I've ever work with. And they're just down to earth so nice. If I didn't have to relocate due to family issues, I wouldn't leave. This is the kind of place and people that make you wanna stay for the job, and do more for the job.
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Productive and conservative environment. Large building with a large campus including gym, cafe , and several personal lunch areas, outdoor trail.
Desktop Support Technician (Current Employee) –  Vienna, VAMay 6, 2016
A typical day at Navy Federal is a quite day filled with smiles. I've learned about Navy Federals corporate environment. Management there is stellar.My co-workers are supportive. The hardest part of my job is serving all of my customer due to the vast amount of employees there. The most enjoyable part of my day is solving problems a customer might experience.
Pros
Campus
Cons
None
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Great Benefits but very demanding OT
Delenquincy Control Couselor (Former Employee) –  Vienna, VAMay 4, 2016
A typical day at work: Long hours and a lot of mandatory OT
What I learned: I learned to calm down irate members and how to resolve situations.
Management: Management is tricky especially when you are young. The managers in the "Collection Dept" only care about themselves.
Hardest Part of the Job: The 3 hour daily commute not including the crazy mandatory OT.
Most enjoyable part of the Job: Interacting with new individuals everyday.
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Worst position in the Mortgage industry
Loan Officer (Current Employee) –  CaliforniaMay 4, 2016
With 15 years in the mortgage industry, this is by far the worst position I have ever had. Its impossible to meet their expectations in a normal 8 hour shift. Your slaved to your desk and required to work overtime. You can forget about having a life or seeing your children at night. Only thing managers care about is making the numbers. Its unfortunate because Navy Federal is a good company. Its the mortgage division that is a nightmare!

Over whelming work load, 60 to 100 in the pipeline
Processors are overloaded too so a lot of closing are delayed
Mandatory overtime
On call until 9pm 365 days a year
Co workers are crying from the work load (literally)
No life/work balance
Low quality training
No management support
$50 for closing 11 loans in a month incentive
Micromanaging
Understaffed
List goes on
Pros
Pimp, benifits
Cons
managers, incentives, low moral. very stressful environment
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Great Company Model
Personal Banker (Former Employee) –  Snellville, GAApril 27, 2016
* Good managers make or break the environment
* The company model is very good.
* Takes great care of military members
* Needs more IT processes ( very manual system)
*
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Overall rating

4.0
Based on 433 reviews
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Ratings by category

Work/Life Balance
3.6
Salary/Benefits
4.2
Job Security/Advancement
3.6
Management
3.3
Culture
3.9