Supervisor (Current Employee) – Pensacola, FL – 26 April 2017
Navy Federal has a culture of progression and opportunity no matter what level you begin on. They really care about the employees and are true to their mission statement to support our Military service members and their families. It's an awesome place to work!
A great Company to work for but hard to move up unless you are part of managements "inner circle"
Delinquency Control Counselor (Former Employee) – Pensacola, FL – 25 April 2017
A great company to work for & also had great benefits. Main complaint was to move up in the department you needed to be part of managements "inner circle", otherwise there was no real shot of you moving up to a supervisor position.
I did love my job. The pay and the benefits were excellent. I worked there at a time when the interest rate was dropping drastically so were overly inundated with refinances so our pipelines were huge.
Member Services Representative (Current Employee) – Virginia – 18 April 2017
Its a great company to work for except the fact that you get sick time but they dont really give you option to really use it. I dont really know why they give it to us we should just have 3 weeks for vacation
Member Service Representative (Former Employee) – Odenton, MD – 18 April 2017
The management at the branch I worked at was awful: showed favoritism, micromanaged, and took responsibility for programs others did. If I were to work at another branch, I believe my experience would have been better. The company is indeed an amazing company to work for.
Very great work place, management likes to go by their own rules
Delinquency Counselor (Former Employee) – Vienna, VA – 16 April 2017
This is a very good place to work. It has a ton of benefits offered. My only complain is that the supervisors and managers are in positions of leadership with no leadership skills. They do not set the example and have very low work ethic.
Member Services Representative (Former Employee) – Winchester, VA – 11 April 2017
Navy Federal is a great place to work and has an amazing benefits package. They are flexible when it comes to shift and even break preferences. Most of the day is spent answering calls and assisting members. While handling other people's finances can be difficult it is rewarding when you have a chance to educate and help a member. In general the management is very attentive and supportive. The company promotes a family type of atmosphere.
Company is always doing little things to reward employees
Member Service Representative (Current Employee) – Winchester, VA – 10 April 2017
NFCU is not a great place like many say! A typical day is 8 hours on the phone with no breaks for bathroom until your 2 15 min allotted breaks. And if you're sick - forget it. The only good part of the job is your team, which you will have zero time to spend with.
No time off the phone, sick leave is offered but you are not allowed to use it
Sr. Call Center Account Specialist (Former Employee) – Vienna, VA – 6 April 2017
It was a great customer service experience, I learned a lot about checking , savings, credit cards, and many more. It a great bank to work for and the pay is fair, you must have customer service skills in order to work there. Also you must have problem solving skills to overcome any challenges.
you get extra hour to leave when you get positive rating from customers
Member Service Rep II (Former Employee) – Pensacola, FL – 5 April 2017
Navy Federal pays extremely well especially for the pensacola area. Training was very thorough and if you had a question there was always someone you could ask. However, taking a day off was really difficult, they are super strict with attendance, and being on the phones all day every day repeating the same information got old for me quick. If I could have worked for them not on the phones all the time I think I would have been much happier there. Management was also an issue, it seems like everyone is just out for themselves and too busy trying to micromanage your every move to find something wrong.
Great pay, benefits are excellent, bonuses, easy to advance
Member Service Representative and Teller (Former Employee) – Hampton, VA – 3 April 2017
A typical day at work consisted of me encountering different individuals, processing transactions of withdrawals, deposits, and transfers. Also auditing receipts from transactions that occurred, making sure vaults were balanced, making sure shelves and cabinets were stocked and trying to make each member leave with a pleasant experience by giving great customer service.
I learned how to handle my time more appropriately, how to be more understanding of people by understanding they're individuals, and the ins and outs of the banking industry and how to manage money more effectively.
Management altered frequently during my tenure with the company but I did build a few good relationships with members of the management team.
The hardest part of the job was dealing with peoples emotions, you had to learn to be more empathetic and sympathetic. Also handling cash with speed and efficiency was quite difficulty as well at first.
The most enjoyable part ironically is the fact that it is also the members. When you're feeling down sometimes they know what to do or say to brighten your day.
Vendor Management Specialist (Former Employee) – McLean, VA – 30 March 2017
Navy federal was a good place to work. I enjoyed talking to customers and maintaining a happy friendly work environment. Awesome co workers. Some management sexist and racist, but if you can get past that all is well