Pros: Benefits decent
Cons: All of the above
Navy Federal loves to sell the fact that you can advance quickly - that is a load of bull. The ones who work the phones (entry level), are the ones who apply for better jobs. Interestingly, the older ones do not get hired as easily as the younger workers. Since so many do apply for one job, the chances of getting that job are tough. The younger you are, the better.
Being in the phones is exhausting and pressure to perform is constant 24/7. Turnover rates in some departments is very high. New employee classes every week.
You are measured on very metric imaginable and this effects whether or not you get a bonus in late January. If you call out, you will be forced to possibly take FMLA or you can get terminated. May the Lord help you at NFCU if you become sick - even for a day. You must tell them in three weeks notice about any medical issues/appointments.
Earning leave is also tough. For example, the first year you earn your hours. Ok, that is fair. I understand that. But, after your first anniversary there, you must still earn your hours. That is unlike any other place I worked for . Usually, your days off/hours are allotted after first year. Not so with NFCU. AND, if you take time off, you will be reprimanded if you go below a threshold of 32 hours. They want you to save that for emergency.
When I work there I feel like a circus elephant. Supervisors sit around or walk around even when call volumes are high - which is almost always. Anyone not on phones loves their job. If you can get off phones, you will like it. If not, well, you burn out FAST.