Great benefits but stressful environment
MSR Mentor (Current Employee) – Winchester, VA – 15 July 2017
A typical day at work involves taking calls from members for assistance with their daily needs. I have learned a lot in regards to the banking procedures. The management there are friendly and are willing to assist as much as possible (in regards to whom I have had the pleasure of interacting with). The hardest part of the job I believe is when things stop working because it affects the employees and our members. This causes a lot of stress for the employees and our members understandably are affected. The other hard part of the job is with how big of a company it is, it's very hard to earn promotions. The most enjoyable part of the job are some of the people I've had the pleasure of meeting and interacting with. It is also such a great feeling knowing you've been able to help a member in a tough situation. Hearing their appreciation on the other end of the phone is a great feeling!
Insurance, Time off, Pay
Stress, Difficulty receiving promotions