Great platform for exposure to different technologies.
Assisted with analysis, planning, design, implementation and support of the voice infrastructure. Participated in dial plan design and implementation including digit translation and call routing restrictions. Assisted with troubleshooting Cisco VOIP network issues thru CUCM. Configured voicemail boxes and options. Experience with Cisco Unity Voicemail. Accountable for analyzing, troubleshooting and resolving internal user’s laptop, soft-phones, servers, and LAN/WAN connectivity issues. Managed RIM Blackberry Enterprise Server administration (Add, Deletes, Access issues etc.) Cisco WebEx administrator – account management, software troubleshooting etc. Managed Software and Systems Support Team providing support to all company personnel. Participated in the implementation of new LAN/WAN projects such as project schedules, research, evaluation, documentations, test plans, and system requirements. Troubleshoot VPN Portal and authentication via Juniper. Mobile device management (Apple, Andriod etc) with MS Exchange environment. SharePoint sites administrator, creation of all external clients accounts. Assisted with regulation all IT equipment from network implementation to cycle end. Active Directory administrator– creation/termination of user accounts, AD rights and permissions, and domain administration. Installed software, provided technical support and consulted on LAN development. Deployed software packages and remote troubleshooting of desktop related issues thru SCCM.