Relationship Manager Private Banking role was challenging and exciting
Relationship Manager- Private Banking (Former Employee) – Birmingham UK – 14 June 2017
the role mainly was focused around managing a high net worth income portfolio with clients such as doctors, barristers, lawyers, solicitors, consultant, directors and partners. Reviewing and managing their financial needs by providing them with appropriate financial solution was the core aim of this role
Customer Services Officer (Former Employee) – West Midlands – 6 June 2017
Daily duties. Cashiering, answering queries, making sure customers went away happy. Booking appointments in to the Customer Advisors diaries. Dealing with complaints. I learnt so many things over the years, but Customer Service is paramount. Management :- always chasing the appointments. Culture :- Work hard, keep your head down. Hardest part :- justifying your day. Most enjoyable :- Serving the customers, helping them with all their Banking needs.
I've had many roles in the bank from Personal to Commercial Banking. Each role offers unique challenges and there is an increasing focus on financial drivers and this is a key measure when your performance is evaluated.
Customer Service Officer/PERSONAL BANKER (Former Employee) – Catford, Greater London – 19 May 2017
*A typical day at work begins around 8.45Am, after the branch opening procedure followed by the hurdle where everyone is assigned the days functions and any info is cascaded down to the team by the manager. *I learned a whole lot in natwest especially my time in this branch where I was for over seven years This branch was a melting pot of the good, the bad and the ugly. On the whole the customer base are nice and very understanding that the staff is doing their best for them. It was high paced,pressured and very very trying.Once you get to know them, they are lovely and trusting even telling you about their very personal lives. *Work place was ok, good team everyone pulling together to deal with the day. *The hardest part of the job is the occasional member of the team not making effort and very busy doing nothing and not taking ownership of queries/complaints and following up. *The most enjoyable part of the job are my customers, the happiness, the smiles and satisfaction of customers you have assisted. I look forward to seeing my customers everyday because no 2 days are the same. The customer requirements,queries are as different as each of the customers.
Area Manager (Current Employee) – essex and suffolk – 19 May 2017
responsible for training, coaching members of the salesforce team, also to develop and maintain effective working relationships with retail and business colleagues. to drive forward the mortgage productivity and ensure quality of advice standards are understood by the team, they work to deliver the highest level of advice and service. managing any shortfalls effectively.