Pros: working in a team, job satisfaction, good work/life balance
Cons: uncertainty around jobs losses due to constant restructuring
Dealing with enquiries and complaints from private banking clients in a professional and empathetic manner.
Putting the customers first and ensuring their needs are met.
Using my knowledge and experience to coach my colleagues to improve the overall service.
The role is very demanding as clients expect and deserve things to be done right first time but is very rewarding.