Relationship Support Manager (Current Employee) – Bristol – 11 April 2017
Great place to work if you want to develop your career. NatWest is passionate about developing its employees careers, there are lots of professional qualifications you can obtain and due to size of the company, there are always lots of opportunities.
BANK MANAGER (Former Employee) – Newcastle upon Tyne, Tyne and Wear – 11 April 2017
Over the year NatWest began to lose focus on it's keg ingredient the customers and drove towards profit at all costs. Customer service became a dirty word and sales, sales, sales came to the forefront. Initially sales were based on saving customers time and money but ended with sell regardless of the cost to customers. Working week became 70-80 hours in order to try and achieve impossible targets.
Long hours often ignored by Area Managers and above
Personal Banker- personal lending advisor (Former Employee) – Barnet, Greater London – 3 April 2017
The training was adequate and useful, I enjoyed working as a lending officer and felt great hob satisfaction. Working as a personal banker was a little unrewardibg but overall a good company to work for
I enjoyed my time at Nat West. it was a growing experience. There was always something new to learn and experience.
key entry operaSenior Programmer Analysttor (Former Employee) – Melville NY 11747 – 3 April 2017
I was offered the opportunity grow in the IT technology field. These skills carried forward to future job opportunities. The work environment was terrific. As an employee I, and others were always made aware of the management appreciation of our contributions to the company. The CEO made visits to the workplace often, and we as employees were always encouraged to speak with him and share our feelings regarding how the company was moving forward. For most of my career at Nat West there were many after hour social functions and parties, all were invited to participate.
enjoyable work environment
working overnight during crucial implementation periods
Business Specialist (Former Employee) – Birkenhead, Merseyside – 24 March 2017
Used to be a fine place to work, spending the majority of time meeting with clients, looking for new ways to be introduced new business. You would feel like part of the community.
As time went on, the role became far more controlled and office-based as the administration workload increased. No real direction given and far too many decisions were taken by out of touch directors i.e. persons who had not done a client facing role for a number of years and did not seem to grasp how the economic climate affected them and their ever changing needs.
Flexible Working Hours
Only ever commended on sales, despite all the hard work that went into every working week
Senior Personal Banker (Current Employee) – United Kingdom – 12 March 2017
All of the teams and managers I have worked with have been fantastic. However, the company does not really care about its staff, their development or wellbeing. The job has gotten to a point where it is taking over my personal life and leaves me mentally and physically drained. In different roles I was able to find pleasure in the work, but in my current role we are pushed towards unrealistic targets in a toxic environment.
Senior Personal Banker (Current Employee) – City of London, Greater London – 6 March 2017
Working at NatWest has allowed me to understand exactly how a business works (more so in the financial industry) and has given me a fantastic insight in to the accountabilities of roles of all levels on a one to one basis
Area Quality and Development Manager (Current Employee) – Birmingham, West Midlands – 16 February 2017
I have worked for Natwest for 8 years and have been a true advocate of their beliefs and values. Despite what is reported in the news, Natwest have always held the customer at the heart of what they do and have tried to re build the trust within the bank. My role as a Quality and Development manager has focused on delivering fair customer outcomes and a high level of customer service. i have trained and development a large number of Mortgage Advisers to ensure the staff on the front line are delivering this message too. I have progressed well within Natwest during my time there and am now ready for my next challenge.
Customer Service Advisor (Former Employee) – Wavertree – 8 February 2017
During my 27 years at NatWest I worked many different departments and my duties and responsibilities were vast. These include, processing cheques, counter serving customers, payments abroad and foreign currency, chaps payments, money market and also working on the customer service desk responding to customer complaints and queries.