We are a rapidly growing, close-knit, progressive, natural health supplement e-commerce company located in Yaletown. Our company is seeking Customer Service Representatives to join our growing team.
Customer Service Representatives for our natural health company ensure that an excellent standard of service and a high level of customer satisfaction is maintained at all times. Attention to detail, passion to help and care about people, and good communication skills are essential. Our Representative communicates directly with our customers and works with various internal teams to address service queries, resolve issues and serve as an ambassador for our brand.
- Acts as a first line of response to our customers via inbound and outbound calling
- Process orders, forms and applications
- Respond to customer support emails in a quick and efficient manner
- Provides a consistent, helpful and engaging tone that reflects our brand
- Organizes and triages customer queries and support issues
- Accurate and efficient data entry
Required Skills & Experience:
- Must have excellent verbal and written communication skills in English, Very critical for this role
- Must be self driven and able to take direction
- A quick learner with an eye for detail
- Flexible and able to alter habits on short notice
- Must be available to work from 8am-4pm Monday-Friday
- Must be available to work a flexible work week including some occasional weekend coverage (a set 5-day schedule- full time , not shift work)
- Familiarity with Desk.com, Quickbooks, Accounting, and Natural Health products
Application deadline -- June 20, 2014
-Subject Line should include the city you live in
-Cover Letter and Resume should be in one single word document.
compensation: compensation: $14-$17 per hour based on experience
The most qualified applicants will be invited to a short online customer service test. Only the top applicants will be invited to an interview.
Key Words: Office , customer service representative , full-time , full time, phone , order , position , wage , salary , experience