Nationwide Building Society Employer Reviews

This placement trained me how to work to daily and weekly targets. I learned all about the PPI complaints handling process and was rewarded with increased responsibilities and an opportunity to increase my skill set. My co-workers were a joy to work with and it helped that many of them were in a similar situation to myself (age, experience, education – more... and ambition). The management communicated any changes to targets or new procedures efficiently and were available for counsel if necessary. The hardest part of my job was the increased target that i received as a result of being elevated to an elite cmplaints-handling team. However, as this was a result of management recognising my achievements, I also found this the most rewarding and enjoyable part of my time at Nationwide. – less

Low salary
Bad management
Very pressurised and stressful
Other colleagues that were in the same role and level tended to be nice

Such a good company to work for, has so much potential but has fallen victim to the selling culture.

Much unpaid over time
Limited training
Good bonus rewards
Poor pay
Lovely hard working colleagues
Terrible inexperienced and unprofessional manager
Brilliant customers
Good sense of togetherness from nationwide colleagues

a typical day is setting up the till, serving customers, doing admin work that is needed to be done, servicing the atm and puttting the envelopes through, my collegues are fun to work around, the hardest part of the job is its very target based, best part is dealing with customers.

My typical day requires me to validate customer forms using our systems, before preparing them to be closed. To do this I use many programs, including microsoft office. As we do not always receive perfectly filled forms, I am sometimes required to call customers to request clarification of there instructions.

Learnt all my Admin skills at Nationwide and thoroughly enjoyed that part of my job.

PMO Project support:
Flexible working hours
Encouraging Project Managers
Job negatives include: low wages, badly managed PMO

start at 8am, finish at 5.30pm

learned lots of skills including cash handling, sales experience, customer service, complaints handling, administrative skills, telephone skills.

enjoyed working within the insurance claims department, daily role was log myself onto the pc ready for my days work , taking calls and giving best customerservice as you can , and treating every customer as an individual.
dealing woth customers invoices estimate , and phone quierys calling third partys and chasing up the claims.
management in our department – more... were great , firm but fair.
it was like working with your extended family , hardest part of the job was getting used to changes , systems ,routines , but always had help to complete these till you felt confident. – less