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Nationwide Building Society
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170 reviews

Nationwide Building Society Employee Reviews

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I wouldn't bother...
Collections Agent (Former Employee), CollectionsAugust 19, 2015
Pros: None
Cons: Sour atmosphere, very low wages, bad management
Working in Collections callcentre taking calls from angry/abusive mortgage customers.

Childish, cliquey departments, no advancement, overpaid, useless management.

Forced to do more work for less money. Pretend to uphold their 'values'.
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One of the best organisation!
Mortgage Underwriter (Current Employee), Bournemouth, ENGAugust 16, 2015
Pros: Profit sharing every year & recognition
Cons: none so far
I had a fanstastic opportunity to join Nationwide back in 2014 and I never held back. I joined in February on a temporary contract and within 3 months, they offerred me a permanent position.
Excellent rewards and benefits. Its a joy going working for such a great organisation.
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Nationwide Building Society
Assistant Accountant (Current Employee), SwindonAugust 13, 2015
Pros: x
Cons: x
Nationwide has strong values on pride and work and customer ethics.

A typical day can vary between creating journals, management packs to working with the business to add value to the business
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A long and happy career
System Development Manager (Former Employee), SwindonAugust 12, 2015
Worked here happily for 28 years before taking redundancy. Culturally a good place to work, challenging and interesting work with a good benefits package.
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Great place to work
Customer Representative (Current Employee), Stourbridge, ENGAugust 6, 2015
I enjoy working for Nationwide. I have learned a lot, the management is good, and the customer interaction is fantastic.
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Fun work place
Team Manager (Former Employee), Northampton, ENGAugust 5, 2015
Fun work place with good progression and opportunities. Great people and a relaxed environment.

Had it not been a temporary priject, then I would have been happy to stay with the company a while longer.
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Enjoyable workplace
Customer Service Consultant (Telephony) (Former Employee), Wakefield, ENGAugust 4, 2015
Pros: fun
Cons: shift patterns
Generaly a good place to work due to the people you work with however the hours and shift patterns are very hard to work with.
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Educational and productive work environment
Banking & Savings Agent - Temp (Former Employee), SwindonAugust 3, 2015
Educating each customer on their account and any facilities or products that enable them to manage and make the most of their money. Facing fraud cases and dealing with delicately, dealing with customer everyday queries professionally and efficiently.

In a short space of time you come to understand the operation of a financial industry such as Nationwide their agents in each department are knowledgeable and teach you for situations that may have been out of your comfort zone and how to deal with next time an identical case may come through, Nationwide taught me about finances and how to manage those efficiently.

Great atmosphere with my co-workers the offices are always full of people cheerful and ready to help.

For me the most difficult was when the customer would be on the line for a long period of time, needing a request dealt with that wasn't necessarily in your department and trying to gain that information the lines would be busy which had many downfalls on targets and above all customer service.

Speaking to the customers, i like interaction and whether the customer is friendly which obviously is an easier call then a difficult one its good you can possible make a change to why they have called through to complain or comment on the matter, a lot of the time the end up laughing once you managed to resolve their issue which I've always found to be enjoyable.
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Great people
Complaint Handler (Current Employee), Dunfermline, SCTJuly 21, 2015
Pros: Lots of support and subsidised canteen.
Cons: Can be stressful
Busy with great colleagues good atmosphere to work in. A typical day is very busy. good staff facilities and benefits for all staff. Performance bonus scheme and management training scheme if that is where you wish your career to progress.
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Demanding but rewarding role
Customer Service Manager (Current Employee), LondonJuly 8, 2015
Being a Customer Service Manager means that I am the back bone of the branch. I provide support to not only the Branch Manager but to all of the cashiers as I am their direct line manager, and the customers that come in with complaints or queries.

There is never a dull moment and I am always kept on my toes which makes the role interesting. The most rewarding part of the job for me is being able to help the customer in various ways and them leaving the branch satisfied. I also enjoy training and coaching my team so that they are engaged and enabled to carry out their role to a high standard and for those who want to progress in the company helping them realise this dream.
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Business focussed not always customer focussed
Customer Advisor (Current Employee), SwindonJuly 7, 2015
Pros: Security
Cons: with most businesses as there is a growing pressure from outside regulatory bodies, in an increasing changing world of regulatory perimeters
Co-Workers are a joy to work with, hardest part of my role is that over the years the dynamic of the role has changed and the scales are not as balanced with business and customer focus, tipping more towards business and losing sight of customers. However, this seems to be the same with most businesses as there is a growing pressure from outside regulatory bodies.......in an increasing changing world of regulatory perimeters
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Mortgage Representative
Mortgage Representative (Current Employee), LondonJuly 2, 2015
Customer Management
• Providing Mortgage Affordability Calculation and Decision in Principle.
• Focus on a customer and delivery of consistent 1st class service.
• Delivering the best service in the way customers wants to do business with us including Nationwide Now and all other digital services.
• Optimising diary capacity to maximise the availability of customer appointments.
• Making the handover journey to Mortgage Consultant clear and easy to understand for both the customer and the advisor.
• Relationship building and regular communication with customers.
• Assisting Case Managers and Underwriters by providing important information in timely manner.
• Following referred cases from start to finish which includes checking and uploading document proofs.
Team Engagement
• Providing regular visits and training to all Personal Banking Managers in my district. This has improved quality of referrals from 10 successful Decision in Principle’s per week to 17.
• Providing timely and constructive feedback after each appointments to referrers, communicating outcome success stories and availability via weekly emails.
• Attended First Time Buyer events, out of office hours, to promote Nationwide’s brand which increased the appointment numbers.

Nationwide Building Society: Personal Banking Manager
Jun 2007 - Present
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Good but pressurised
Sales Support Advisor (Current Employee), BournemouthJuly 2, 2015
It is a great department i work for but it is extremely busy and pressurised with very few opportunities to progress within the department
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Customer Service Assistant
Customer Service Advisor (Former Employee), SheffieldJuly 2, 2015
Pros: Brilliant staff attitude
Cons: N/A
The job itself involved answering customer queries and solving any potential problems them may have encountered with our service.
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Manic hours
Assistant Accountant (Current Employee), Swindon HOJune 30, 2015
Is a data centre and not much in terms of financial experience. Way behind its peers. Long hours very little pay or recognition.
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no structure of management
customer representative (Current Employee), London, ENGJune 28, 2015
friendly staff, good place to work at, but management structure needs to be improved. more motivation needs to be done. always about targets.
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Challenging and engaging environment.
Customer Representative (Current Employee), derbyshireJune 17, 2015
Pros: salary, proffesional;
great place to work, very challenging and will keep you on your toes throughout. No day is the same and youi will find plenty of margin for development.
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Good On The Outside - Mess On The Inside: Good Coverup
Service Consultant (Current Employee), Sheffield, ENGJune 11, 2015
Pros: Pension plan, 50% of Flex Plus account, Preferential credit card rate and savings rate
Cons: Next to zero car parking (wakefield & Sheffield), shift patterns, no free lunch, paltry bonus
Joined on the pretence there was lots of scope for progression. If you're situated at Wakefield or Sheffield, there's essentially zero progression unless you want to become a manager. Anything else you need to relocate first down to either Swindon, Northampton or Bournemouth before they will even consider you in a position.

Management whilst no longer focused on target's (which is good) could be improved. Example; if you do something wrong or get nothing less than excellent from a customer, they treat you like a 2 year old attending a day care center. Hardest part of your job is picking yourself up from it when you get it.

Best part of the job are some of the regular staff that work with you..It's a shame when you appear to move to management the folk lose their way a little.

Most concerning part of the job is that Nationwide continues to get voted for best company to work for in the list, but doesn't take on criticism at all. It's more put you into a room and treat you like a bad kid talk.
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Great company, great colleagues but some issues
Consultant (Former Employee), SwindonJune 9, 2015
Pros: Good on-site facilities, opportunities.
Cons: Hot desking, car parking, mixed messages, confusing matrix management.
Colleagues in customer facing roles and most teams were absolutely brilliant. PRIDE was used to reward good behaviours and extra effort.

In the main great co-workers and a good atmosphere. Communication of company wide matters is good, as is volunteering and community support.

Most functions in Swindon HO were good places to work. But beware, there are pockets where people are subject to poor management (verging on bullying). Adversely impacted by internal politics. Feedback can be saved up and then delivered when it is too late to change things.

Some approaches are up-to-date, but there are some very old fashioned management tendencies (confusingly mixed in with contemporary things like digital banking roll-outs).

Systems and processes can be out of date.

Most teams are OK, but proceed with caution.
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professional Working environment
Customer Representative (Former Employee), Birmingham, ENGJune 4, 2015
Being the face of Nationwide for every customer that comes into branch and providing an excellent customer experience. Duties include serving customers from behind the counter and upselling financial products such as savings accounts to home insurance.

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About Nationwide Building Society

Nationwide Building Society is the world’s largest building society, one the UK’s largest savings providers and a – Read more

Nationwide Building Society Photos

Offices in London opposite the Bank of England
A view of Nationwide House over the lake
Entrance and reception