Collection Manager Legal Collections Dept (Former Employee) – Toronto, ON – 16 August 2017
• Knowledge of procedures from beginning to end, including initiating pleadings, completing seizure • Documents, garnishee documents, taxations, full knowledge of Writs, working with Sheriff, conducting searches to locate and ascertain assets. • Identify legislation and case law, Court proceedings, overseeing the collections and subrogation work, local and Federal legal requirements. • Undertake legal proceedings, send the account to a third party, Reconciliation of Accounts and assisting in the dispute resolution, internal controls and credit & collections, legal positions and guide financial investigations, Monitored compliance with corporate debt covenants.
Typical customer service job in a contact centre environment for a large corporation
Customer Service (Former Employee) – Victoria, BC – 3 August 2017
The entry level job for the contact centre, doesn't pay that well, with the business needs of the company coming before those of any potential employee.
The environment is to make due with what you have and that's reflected in the lack of support for employees. They are almost constantly hiring, because they go through so many people, so quickly. Like most large corporations you're just one tiny cog in the machine.
The best part of the job, by far, is the people that you meet and work with.
The worst has to be the amount of abuse that people are subjected to day in and day out from customers and the lack of support from management.
It's sad that the expectations for employees are that they are empathetic and understanding of customers, but that is not afforded to employees by management. This organizational failing is from the top-down, so there is no quick fix. It would require a complete workplace culture change and I don't see that happening.
Learned a lot about dealing with people
Work itself is not rewarding, employees are not appreciated, grinds through people
Working at National Money Mart was a great opportunity to build on many different skills. As a CSR at a busier branch, there were many responsibilities beyond breaking sales targets and balancing cash. Audits were to be competed weekly, the right amount of cash had to be ordered on time, collections calls and targets must be completed. The stores typically serve a neighborhood, so often times you would get to know the customers and complete Western Union transfers and gold appraisals for them. Working exclusively open or close, coupled with the generous amount of hours I was given, allowed me to become fully immersed in the job. My ability to multi-task, memory, count cash, typing, selling, collecting over the phone, and customer service were all greatly increased.
Management was very supportive and always rewarded strong sales performance. I was even given football tickets, which I felt was a really great reward.
Customer Service Representative (Current Employee) – Sarnia, ON – 21 July 2017
Do not work here unless you want your mental health to deteriorate. Your customers and the scum of the city who will often threaten your life, belittle you, and sometimes be waiting for you after work. If you tell management you do not feel safe, they just laugh it off and don't care. And then the people you work with are a bunch of gossiping high school girls where the environment is nothing but drama. Management is a joke and plays favourites. District manager is an even bigger joke who struggles with a power struggle. The fact that there's a 24 hour suicide hotline says something. This job is not worth the little money you end up making.
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Etobicoke, ON – 7 July 2017
Working in money mart was a good experience.Gained a lot of knowledge through out about new products launched.There are immense chances of progress. Have professionalism and good ethics at all levels.You receive constant yearly reviews and raise on your income.Job culture was nice.Crossed through background check and 3 levels of interviews.
Received all benefits, Paid vacation, Paid statutory holidays and overtime
Collections Specialist (Former Employee) – Victoria, BC – 26 June 2017
As a collections agent for National Money Marts head office my position involved using an automatic dial out system to communicate with previous clients and assist them in providing payments on past due owing accounts and loans.
Branch Manager (Former Employee) – Ajax, ON – 20 June 2017
It is a good company for people who don't have kids, due to the hours. You have to work multiple evenings and weekends, and doubles. They do not give you breaks which is just like Cash Money as well. At least Money Mart doesn't make you sign a paper saying they gave you a break when they didn't like Cash Money does.
Customer Service Representative (Current Employee) – Toronto, ON – 25 April 2017
Moneymart is a step higher than retail. Its semi-professional. Customers vary depending on the location, staffs are usually friendly and trouble free. Your chances of been promoted depends totally on you been liked by your Manager/DM and your productivity.
Collector Level I (Former Employee) – Victoria, BC – 10 April 2017
Daily organization of accounts. Call files that have reminders on them. Optimal goal to get file up to date to avoid further steps. Set and organize files with letters as required in time line and start decision process of repossession of vehicle.
CSR - Customer Service Representative (Current Employee) – London, ON – 6 April 2017
If you want a company that actually cares about you, offers amazing benefits and pay raises on a regular basis, Money Mart is for you. We are like a family! We stick together to work through problems and lean on each other for support. There is also an incredible amount of room to grow within the company. Programs are paid for, you get to travel! You learn a lot about finance and growing a business. I LOVE this company.
Room to advance, great benefits, good pay, out of work activities
Manager (Former Employee) – Saskatchewan – 1 April 2017
great company if u like long hours without a break, working alone, unreal sales targets or horrible wage for the work. luckily, most of the people you work with are awesome(a few bad eggs). definately lots of memories good and bad.
Customer Service Representative (Current Employee) – London, ON – 23 March 2017
I love working at Money Mart. You learn a lot, and it will give you lots of experience in a lot of things. It is sales driven and a bit stressful. It is 100% all about customer service. It's fast pace with lots of deadlines to hit.
CSR - Customer Service Representative (Former Employee) – Barrie, ON – 23 March 2017
- Inadequate training. They have you sit in front of a computer for a few weeks reading slide after slide. I was supposed to have hands on training as well but it was almost entirely neglected.
- Unfriendly environment. Many times I would hear complaints about interactions between stores; stealing customers, stealing office supplies, and general disdain of many co-workers seemed to be a thing.
- Questionably ethical. Worst part of the job was the job itself; loans aimed at taking advantage of those having financial difficulties. There's a reason why the government is stepping in and lowering the interest rates.
Manager in Training (Former Employee) – Burlington, ON – 13 March 2017
Expectations are too high for what they pay. Also, working alone makes it difficult if yourself or family has an emergency because you cannot leave. 90% of the time you work alone. Poor management. You and others can complain about management and they will do nothing. I did the managers job for almost a year and he was always late to change shifts and they still kept him on and wouldn't pay me what was promised when I was hired. I wouldn't work for them again. Though I learned a lot in the time I was with them. Also, a lot of drama even with the manager. He spreads rumours and discusses things that aren't his business to customers. Very childish environment. Job here is good for high school and college students!
Central Authorization Agent (Current Employee) – Toronto, ON – 14 February 2017
Prevent Fraud is the most enjoyable part of my job, Increase Revenue by approving all transactions that come through, Support Operations Staff, Trouble shoot and Coach customer service representatives to provide better customer service. Make customers experience fast and easy.