Pros: great people to work with, great motivators.
Cons: unpaid overtime, constant threat of relocating office to philippines
A typical day of work would be to log into my phone at my desk, and start making calls, go through answering machines as fast as possible, when a customer was on the line I was to check into their individual situation and ask probing questions to find out how the customer would be able to pay the bill, either in small frequent amounts, or a one time – more... lump sum.
At Money Mart I learned to remove myself from a situation and have to look at the bigger picture with the company's best interest in mind. Management could be difficult at times, not to me personally, but because not everyone was able to make their targets, they would threaten collection department with moving to the Philippines for cheaper workers. My co-workers were great, they really made my time there enjoyable, and always looked forward to seeing them everyday.
The hardest part of the job was having to listen to people explain their situation as to why they are not able to pay the bill, but still be firm and detach myself from the situation and explain that the bill must be paid. The most enjoyable part was having customers who were avoiding us because they felt like there was no way they would be able to make payments, going over their finances and finding a solution that worked for both, the company, and the customer. – less