Branch Manager (Former Employee) – East York – 4 June 2014
• Communicated to all staff effectively in regards to performance reviews, disciplinary actions and coaching. • Accountable for all labour in store as well as recruiting staff for the store in order to have a proficient team. • Scheduling staff efficiently to cover the busiest times at the store to alleviate long wait times for customers. • Controlled all marketing aspects of the store including business to business, local area marketing and community events. • Responsible for training all new staff on point of sale systems as well as coaching them weekly. • Delegated responsibilities successfully to strengthen team cohesion and help staff to feel a sense of responsibility and pride in their work. • Analyzed financial statements in order to pin-point problematic areas in the business and then created action plans in order to reinforce those aspects. •Responsible for creating and implementing action plans to target sluggish areas to turn them into growing services
Customer Service Representative (Current Employee) – London, ON – 23 March 2017
I love working at Money Mart. You learn a lot, and it will give you lots of experience in a lot of things. It is sales driven and a bit stressful. It is 100% all about customer service. It's fast pace with lots of deadlines to hit.
CSR - Customer Service Representative (Former Employee) – Barrie, ON – 23 March 2017
- Inadequate training. They have you sit in front of a computer for a few weeks reading slide after slide. I was supposed to have hands on training as well but it was almost entirely neglected.
- Unfriendly environment. Many times I would hear complaints about interactions between stores; stealing customers, stealing office supplies, and general disdain of many co-workers seemed to be a thing.
- Questionably ethical. Worst part of the job was the job itself; loans aimed at taking advantage of those having financial difficulties. There's a reason why the government is stepping in and lowering the interest rates.
Manager in Training (Former Employee) – Burlington, ON – 13 March 2017
Expectations are too high for what they pay. Also, working alone makes it difficult if yourself or family has an emergency because you cannot leave. 90% of the time you work alone. Poor management. You and others can complain about management and they will do nothing. I did the managers job for almost a year and he was always late to change shifts and they still kept him on and wouldn't pay me what was promised when I was hired. I wouldn't work for them again. Though I learned a lot in the time I was with them. Also, a lot of drama even with the manager. He spreads rumours and discusses things that aren't his business to customers. Very childish environment. Job here is good for high school and college students!
Central Authorization Agent (Current Employee) – Toronto, ON – 14 February 2017
Prevent Fraud is the most enjoyable part of my job, Increase Revenue by approving all transactions that come through, Support Operations Staff, Trouble shoot and Coach customer service representatives to provide better customer service. Make customers experience fast and easy.
District Trainer (Former Employee) – Hamilton-Brantford – 25 January 2017
*the staff are great, doesn't matter which branch you work in *pay was fairly consistent with the work that was required *benefits aren't bad *however, when entering into management, very difficult to balance work and home life. Very demanding when in management
Customer Service Representative (Former Employee) – Yarmouth, NS – 12 January 2017
Pros : banking experience Cons: work alone a lot with no breaks Cannot leave the office Corporate management is not kind to branch level employees Will fire without cause ( no prior warnings verbal or written) No bonuses (they are promised) Most stressful job of my life.
Customer Service Representative (Current Employee) – Kamloops, BC – 9 January 2017
- One of the busiest financial Institution providing various financial services to end customers. - Major part of working alone on own-pace gave me a confidence to manage the store alone during busiest times - Friendly working atmosphere and always motivating and working as a team. - The most enjoyable part of work was providing right service to end customers and serving them happily.
Customer Service Rep/ Assistant Manager (Former Employee) – Edmonton, AB – 18 November 2016
In 2014, Grand & Toy conducted a survey of key stakeholders in order to establish which sustainability issues were most important to them. Each respondent was asked to pick five aspects they considered to be the most relevant. We received over 600 responses from our associates, customers and vendors. Based on this feedback, we were able to identify our top corporate citizenship priorities.
At times the work became repetitive and colleague were mostly localized in Ottawa
Teller (Former Employee) – Toronto, ON – 11 August 2016
They were not understanding when days are needed off. I was laid off due to cut backs yet no stores were closed for a year. They told me one wage at the interview, then when I met with the location manager, he tried undercutting my wage by a dollar an hour which would have made my hourly wage around minimum at the time.
Long Hours, terrible management at every level, required to work when they want and what location they designate you for the shift