National Money Mart Employee Reviews

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fun workplace
Customer Service Representative (Current Employee) –  Oshawa, ON7 November 2017
Fun workplace, great management, customers and team members.
benefits at 3 months.
income increase in 6 months and then 1 year and yearly after that.
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good
Customer Service Representative (CSR) (Former Employee) –  Mississauga, ON31 October 2017
It was a great experience working at the national money mart. there pay was good but the amount of pressure ad work was not worth according to the pay they wer epaying.
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Don't do it!
Customer Service Representative (Former Employee) –  Guelph, ON30 October 2017
You might as well work for the devil, pay and benefits would probably be better and you won't have to deal with as much BS as Money Mart has! Money Mart will suck the life out of you!
Pros
Going home
Cons
Going to work.
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If I could give a lower rating I would.
Customer Service Representative (Former Employee) –  North York, ON27 October 2017
You work like a slave. The management tries to convince you that you are doing a good deed when in fact you are not. The dm's use intimidation techniques to make managers meet sales targets. The dm's and some managers are nasty and gossip behind people's back. 80% of customers are rude even though you try your best to help them. I liked going home and the experience. Not worth the pay. The organizational structure doesn't work. CA is the most useless department there.
Pros
going home, experience
Cons
too many
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You’re better off working at fast food restaurant
Branch Manager (Former Employee) –  Toronto, ON22 October 2017
Intimation. Unethical. Biased. No work/life balance. HR violation. No personal growth. Slave driver!!!!

Sometime you work extra hours without pay. Force to work double shift. Force to work overnight.

Stressful job.
Pros
None
Cons
Slave driver
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Customers were sweet
CSR (Former Employee) –  Belleville, ON2 October 2017
I worked for this company for 2 years. The most disheveling 2 years of my career thus far. The managers gossip too much,and give you unnecessary write ups for doing things that they do as well. The shifts are never given out fairly. If your manager doesn't like you , then you work close shifts everyday or you get mid shifts and weekend shifts only. The district managers are like puppets and all they really care about are the numbers and sales. The customers were sweet. That's the only thing i miss, the customers.
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customer service
Customer Service Representative (Former Employee) –  Brampton, ON7 September 2017
I loved working here. staff and residents were amazing to work with on a day to day basis. I learned a lot from everyone there unfortunately I had to leave there because of the distance I had to travel daily.
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fast paced, lots to do
Customer Service Representative (Former Employee) –  Vernon, BC6 September 2017
This was a favorite job, I had planned to retire from it! Poor management system, outrageous work expectations and lack of communication made it a difficult position to excel at
Pros
wage increases based on performance
Cons
stuck in a glass bubble, lack of support from the uppers
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Working Environment is Excellent
Branch Manager (Current Employee) –  Yonge and Eglinton29 August 2017
Company provide a well secured environment and provide proper training to all employee. Benefits are great and tools are availble within. Csr are well trained in all aspect.
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Collection Manager
Collection Manager Legal Collections Dept (Former Employee) –  Toronto, ON16 August 2017
• Knowledge of procedures from beginning to end, including initiating pleadings, completing seizure
• Documents, garnishee documents, taxations, full knowledge of Writs, working with Sheriff, conducting searches to locate and ascertain assets.
• Identify legislation and case law, Court proceedings, overseeing the collections and subrogation work, local and Federal legal requirements.
• Undertake legal proceedings, send the account to a third party, Reconciliation of Accounts and assisting in the dispute resolution, internal controls and credit & collections, legal positions and guide financial investigations, Monitored compliance with corporate debt covenants.
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Typical customer service job in a contact centre environment for a large corporation
Customer Service (Former Employee) –  Victoria, BC3 August 2017
The entry level job for the contact centre, doesn't pay that well, with the business needs of the company coming before those of any potential employee.

The environment is to make due with what you have and that's reflected in the lack of support for employees. They are almost constantly hiring, because they go through so many people, so quickly. Like most large corporations you're just one tiny cog in the machine.

The best part of the job, by far, is the people that you meet and work with.

The worst has to be the amount of abuse that people are subjected to day in and day out from customers and the lack of support from management.

It's sad that the expectations for employees are that they are empathetic and understanding of customers, but that is not afforded to employees by management. This organizational failing is from the top-down, so there is no quick fix. It would require a complete workplace culture change and I don't see that happening.
Pros
Learned a lot about dealing with people
Cons
Work itself is not rewarding, employees are not appreciated, grinds through people
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Money Mart
CSR (Former Employee) –  Ottawa, ON29 July 2017
Working at National Money Mart was a great opportunity to build on many different skills. As a CSR at a busier branch, there were many responsibilities beyond breaking sales targets and balancing cash. Audits were to be competed weekly, the right amount of cash had to be ordered on time, collections calls and targets must be completed. The stores typically serve a neighborhood, so often times you would get to know the customers and complete Western Union transfers and gold appraisals for them. Working exclusively open or close, coupled with the generous amount of hours I was given, allowed me to become fully immersed in the job. My ability to multi-task, memory, count cash, typing, selling, collecting over the phone, and customer service were all greatly increased.

Management was very supportive and always rewarded strong sales performance. I was even given football tickets, which I felt was a really great reward.

Very positive experience.
Pros
-Great managment
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Nmm
Manager (Current Employee) –  Toronto, ON21 July 2017
It really depends on your team whether or not you'll enjoy working here. The company is constantly changing, which can be frustrating for your team as well as your customers that you are serving.
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A joke of an establishment
Customer Service Representative (Current Employee) –  Sarnia, ON21 July 2017
Do not work here unless you want your mental health to deteriorate. Your customers and the scum of the city who will often threaten your life, belittle you, and sometimes be waiting for you after work. If you tell management you do not feel safe, they just laugh it off and don't care. And then the people you work with are a bunch of gossiping high school girls where the environment is nothing but drama. Management is a joke and plays favourites. District manager is an even bigger joke who struggles with a power struggle. The fact that there's a 24 hour suicide hotline says something. This job is not worth the little money you end up making.
Pros
None
Cons
None
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It was nice working with money mart
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Etobicoke, ON7 July 2017
Working in money mart was a good experience.Gained a lot of knowledge through out about new products launched.There are immense chances of progress. Have professionalism and good ethics at all levels.You receive constant yearly reviews and raise on your income.Job culture was nice.Crossed through background check and 3 levels of interviews.
Pros
Received all benefits, Paid vacation, Paid statutory holidays and overtime
Cons
Na
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Hard working place
Directeur de succursales / Coordination des ventes (Former Employee) –  Montréal, QC27 June 2017
Pretty good place to learn
Great management experience
Low end financial services
Risk management
Collection experience
Lots of security procedures
Stock management
Pros
Lots of self learning possible
Cons
Long hours with very little help
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Review Summary
Collections Specialist (Former Employee) –  Victoria, BC26 June 2017
As a collections agent for National Money Marts head office my position involved using an automatic dial out system to communicate with previous clients and assist them in providing payments on past due owing accounts and loans.
Pros
Standard office hours, benefits
Cons
No more commission, strict corporate environment
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Good for People who dont have chldren
Branch Manager (Former Employee) –  Ajax, ON20 June 2017
It is a good company for people who don't have kids, due to the hours. You have to work multiple evenings and weekends, and doubles. They do not give you breaks which is just like Cash Money as well. At least Money Mart doesn't make you sign a paper saying they gave you a break when they didn't like Cash Money does.
Pros
offers incentives and bonuses
Cons
No breaks
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Fun
Customer Service Representative (Current Employee) –  Toronto, ON25 April 2017
Moneymart is a step higher than retail. Its semi-professional. Customers vary depending on the location, staffs are usually friendly and trouble free. Your chances of been promoted depends totally on you been liked by your Manager/DM and your productivity.
Pros
You learn how to be money-wise
Cons
Raise are always in cents
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Not worth your time or money
Branch Manager (Former Employee) –  Etobicoke, ON18 April 2017
Underpaid and overworked, No breaks . Extreme high stress Management is useless, incompetent and does not care about employee well being. Not worth it.
Pros
Coworkers if lucky and most customers..depends on location
Cons
less pay for overwork, no breaks
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Overall rating

3.2
Based on 142 reviews
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Ratings by category

Work/Life Balance
2.9
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2.9
Job Security/Advancement
3.0
Management
2.9
Culture
2.9