Here's my LONG list (Hope it helps). :D
Pros: great benefits. opportunities to learn.
Cons: volatile schedule. challenging work. difficult customers sometimes.
Opportunities to learn and grow:
- You'll learn how to handle difficult social situations.
- You'll get much better at multi-tasking, especially if you work at a busy store.
- You can go from CSR to Assistant Manager to Manager to District Manager to Regional Manager and so on. You are only limited by your ambition
- However, you don't have to climb – more... the ladder step by step. You can use education and outside experience to jump levels.
The CSR position is NOT a right fit for you IF:
- You want evenings and weekends off;
- You don't have a flexible schedule;
- You don't want to work too hard;
- You are prone to losing your temper;
- You are not conscious about security (Remember that you'll be working with money. You MUST follow security procedures 100%);
- You are not able to stand on your feet for a few hours at a time;
- You are unable to handle a fast-paced environment; or
- You are expecting to be paid for sitting around.
Keep In Mind:
- The higher turnover means that the jobs are not the right "fit" for everyone. Within 6 months you should learn whether the job is right for you or not, and that's pretty normal, I think.
- If you go to a busy store, you can expect to work VERY hard, but due to the higher store revenue, you might get better bonuses.
- If you go to a slow store, you might be sitting around for hours on your own, so bring a book/MP3 player/etc.
- Your co-workers and manager may be great or not, but it's like that with ALL workplaces. Sometimes, personalities clash and that's normal. You'll have the option to move to other stores.
- You'll get a lot of training so it's great for your development.
- Don't expect to get Friday/Saturday/Sunday off. This is not a regular 9am-5pm. Some stores are open late. Many are open on the weekend. Sometimes your co-workers call in sick. That's life. It happens.
- If you like to be challenged and grow as a person, give it a shot.
My Personal Experience:
- I learned a lot about myself and developed confidence in my skill.
- I was not very good with people when I started but this job taught me how to be great!
- I learned that I can handle a LOT of work with pinpoint accuracy.
- I learned that people who are irate are usually angry at something else.
- I learned how to be a good listener and learned to make people smile.
- I learned how to, literally, turn people's frowns upside-down.
- I learned that there's always something to do around the store. Don't waste time.
- I learned that, although I worked very hard, the company expected more. That was a bit saddening. :[
- The co-workers and managers were awesome people. We worked as a team and we helped each other all the time.
- The benefits are GREAT. Good coverage for dental/physio/optical/etc.
- Why I left? Had to move away, and also decided to follow a dream by changing careers completely.
- Still, it was a good experience, and now I'll always have a backup plan if I ever lose my job or need some extra part-time work. – less