National Money Mart Employee Reviews in Canada

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
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Helping people with thier needs makes me believe that I am good on Customer Service.
Customer Service Representative (Former Employee), Surrey, BCApril 13, 2016
Pros: flexible time
Cons: long hrs
Very fast envronment that can give me a lot of rooms to improve. Can deal with different types of people as well as thier personality.It is my pleasure to help them with open hand without hesitation as they are relying and depending to us.
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High stress, not what was promised
Store Manager (Former Employee), Toronto, ONMarch 10, 2016
Pros: High starting salary, nice colleagues
Cons: Everything else
I was hired virtually on the spot at a high wage after one interview with a district manager - should have been flag number one - as a manager trainee to have my own store. I was told I'd be trained for 8 to 12 weeks or so (can't recall exactly, but several weeks in any case) and then placed in my own store. I did receive very hands-on and thorough training (in most areas, but not all), and quickly found out that it wasn't just "people who need some cash to pay bills" as the DM stated in my interview - the clientele, often, seemed (or were!) very shifty.

After some weeks of training, I was parachuted into my own store. Unprepared. Insufficiently trained. Not asked if I was ready to take it on, just "ok, you're starting in your own store next week" type of thing - huh!?

Working alone from 8 something AM to 5 PM and the occasional weekend was terrible. If it was busy, I had no time to eat lunch in peace. If something came up, I had to call another store for support because there was nobody there to back me up, leaving the customer at the window wondering what the heck was taking so long, leading to their becoming irritated.

Handling such high amounts of cash and worrying about every single cheque being presented being fraudulent or the potential for fraud, and having to call clients who owed money was incredibly stressful. As well, closing up at night, having to balance all the money taken in, and having to do so on a deadline, just lead to panic on my part.

Some people may thrive in such a demanding environment but I certainly did not. The bottom line: if you want – more... stress, if you want to worry about counterfeit cash, phony cheques, and people doing suspicious Western Union transactions, and no time for breaks if you are working alone: this is the place to work. I couldn't even finish my two weeks' notice. I just had to get out. My tenure there? About 7 weeks. – less
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Productive, fun, and lots to learn
Branch Manager (Current Employee), Athabasca, ABMarch 9, 2016
Pros: Safety and Security
Cons: Average
Everyday is a challenge since you are dealing with the customers in all walks of life and with different culture but at the end of the day you learned a lot from all of them aside from what you encounter everyday. There are lots of cases that you need to lengthen your patience in order to accommodate base on their needs. As much as possible you have to work with the customers professionally aside from dealing with your staff. Being a Manager takes a lot of responsibility and it is a challenge and a learning experience at the same time to boost your career. The hardest part is hiring the right person but it is fun meeting a lot of people.
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Strong Company.
Customer Service Representative (Former Employee), Abbotsford, BCFebruary 29, 2016
Pros: safe, warm, dry environment.
Cons: conflicting communication from upper level managment. broken tools with witch to do our tasks.
Unfortunately under the new leadership as of last year the internal workings of the company are falling apart. November 2014 money mart stores were provided with a new computer point of sale that was broken and caused more problems than it ever helped. After 14 months with no improvement in its operation I could no longer take the greed driven culture money mart has become. its no longer about helping people. its all about the greed.
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Fun enviroment to work in with room to grow
Customer Service Representative (Former Employee), Toronto, ONFebruary 18, 2016
A new or existing customer walks in and gives you a reason to smile as you provide him/her with the best service experience. I learnt that no matter the situation remain positive and you will get a positive outcome. Management can get a bit crazy at times but for the most part , you work as a family just as long as your easy to get along with and passionate about helping other .
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Underpaid, Overworked, No upward Growth
Senior Customer Service Representative (Current Employee), Lethbridge, ABFebruary 17, 2016
Pros: Always Meeting new people
Cons: Terrible environment and even worse pay
I have been with National Money Mart for 6 months next week. I have never worked for a company with such terrible treatment of its employees, they expect you to work ridiculous hours, and they pay the worst in the industry, the boast a great benefit plan but it costs you more out of pocket than its worth..
Most days you work alone with no co-workers, You can't leave the store for any reason, and getting to take a sick day is like pulling teeth even if you have a doctors note. I get called in early on a frequent basis by management to help cover for them, only to find out they lied to me and just wanted to go home, they expect unreasonable results in all aspects of the job, and everyone of the people i have met since begining this job have burned out and quit after 6 months because of how they pay and treat their employees.
Wouldn't ever recommend this job even for my worst enemy.
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Providing exceptional customer service
Part-time customer service representative (Current Employee), Brampton, ONJanuary 29, 2016
Company is a good one to work for. I am able to deal with several situations that come about in a quick and effective manner.
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Fun place, nicest colleagues
Customer Service Representative (Current Employee), Vancouver, BCJanuary 21, 2016
Pros: Nicest colleagues, Good training, Fast paced
Cons: Paid less and gets really busy and messy on busy days.
Good place to start, they have the best training program and once you are ready to work alone you are expected to work for real, sell and collect. Generate revenue.
Some times the customers are annoying and you are expected not to react.
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Challenging Rewarding workplace
Branch Manager, District Trainer (Former Employee), Kitchener-Waterloo, ONJanuary 6, 2016
Scheduling
Sales focused environment
Set goals, daily, weekly, monthly for employees
Managed a great team
Local area marketing
Training and Development of Staff
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This is a horrible company to work for. They don't take care of their employees and the management sucks. Never again will I work for these people.
Former CSR (Former Employee), OntarioDecember 20, 2015
Pros: Nothing.
Cons: Everything.
Constant double shifts without being able to step out. The management was horrible. Payroll couldn't apply raises and benefits on time. They do not look out for their employees.
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Fun work environment
CSR and District Administrator (Former Employee), Calgary, ABNovember 19, 2015
Pros: the people
Cons: sometimes my hours were lowered without warning
I liked working at money mart, despite being let go due to my position no longer being necessary to the company; it was not performance related, so I don't really have hard feelings about it. I enjoyed coming to work, and I think I was good at my job. There were some tough sales targets to meet sometimes, and sometimes my hours were cut down, which made things stressful, but eventually I got the hang of things. I worked there for 3 years and made a lot of friends. The wages were a tad low, but it was enough to live on, plus the overtime pay was good. The health benefits were good and I liked the human resources staff. Sometimes things were tough because my locations could get very busy and the large line ups of customers could get daunting. but it made the days go by quickly.
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Never Again
Customer Service Representative Coach (Former Employee), Toronto, ONNovember 1, 2015
This is the worse company to work for. Never again, they do not care about their employees. CSR's do most of the work and get the lowest pay.
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fast paced,goal oriented
Financial Service Representative (Former Employee), Thunder Bay, ONOctober 20, 2015
Cons: long hours and no relieve is working alone
process loans new and previous ones, cash cheques, answer calls, cross sell products, send receive funds via western union, co-workers were good to work with, new management, working alone when busy is the hardest with no relieve
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Not a great place to work.
CSR, ASM and BM (Former Employee), Calgary, ABSeptember 28, 2015
Pros: Easy
Cons: Long hours, no work life balance, don't feel valued.
I was with this company for over seven years, worked as a CSR, ASM and BM, and I agree with the lack of job security and feeling valued. I've seen DM's fire managers just because they didn't like each other. Tons and tons of turn over. The job is easy and laid back enough, depending on your store. lots of pressure on sales. It is hard to work here in the sense that you're helping the company take advantage of vulnerable people (Payday loans for people on CPP and AISH). Most people I know there are absolutely miserable.The pay isn't great but the opportunity for OT is there, however that means you're working 130 hours a pay period.
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not enjoyable environment to be in
Customer Service Representative (Former Employee), Vernon, BCSeptember 23, 2015
management did not seem to enjoy working there. Complained all the time about not getting paid enough for the hours they had to work. The atmosphere in the store was not an enjoyable environment to be in and caused a lot of stress and tension. Management was not supportive and coworkers complained all the time that it was to much and did not want to work full time hours so that someone else was raising her child
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Fast and Friendly Customer service environtment
Customer Service Representative (Current Employee), Markham, ONSeptember 16, 2015
Pros: Working environment and freedom
Cons: Low salary
Fast space environment with friendly staffs and management. A very challenging job that will personally make you grow on retail banking field. I have enjoyed helping variety of customer with many different banking services as per their needs. We have a very friendly team and we work together to reach our goals and achieve targets. I have improved my problem solving skills during my journey as a customer service representative at Money Mart. The most enjoyable part of my job is meeting different clients each and every day and understanding their needs and full fill them with job satisfaction.
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Was a fun enjoyable work place until they downsized all the great folks out of there.
Collection Officer (Former Employee), Victoria, BCAugust 24, 2015
Was once a fun place to work...Learned a lot and gained some extra skills...The most enjoyable part was working alongside my colleagues and learning from them as well.
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Great Experience
SR CSR (Former Employee), torontoAugust 21, 2015
start from counting cash and cleaning the place.
i have became confident and learn to understand peoples behavior, hardest part of job was to catch unreal cheques and call police.
most enjoyable was to help customers.
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Good opportunity to gain experience
Customer Service Representative/Helpdesk (Former Employee), Windsor, ONMay 26, 2015
Pros: paid breaks
Cons: no actual breaks allowed in a shift, no shift coverage, long hours
I learned a lot while working with National Money Mart, including valuable cash handling skills and customer service on a whole new level. I learned about the fragility that comes with working with people's finances, and tried my best to make every transaction go smoothly. I was responsible for ensuring that all my duties were completed, as most times I worked alone in the store for 8-12 hours at a time.
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Interactive and progressive workplace culture
Branch Manager (Current Employee), Edmonton ABMay 17, 2015
Pros: Training oriented culture
Cons: Compensation and benefits reflect scope for improvement
More often than not a positive and engaging atmosphere with plenty of learning opportunities awaits you every day at the workplace. The expectation to learn, execute and accomplish is always a top priority. The scope of work is very demanding and hence requires everyone to stay at par with company expectations and abreast with requisite policies and procedures. It provides unlimited exposure and possibilities to advance and improve thereby enabling each employee to function progressively with good results in the end.
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Headquarters
Burnside Victoria British Columbia, Canada
Revenue
$750 Million
Employees
5,001 to 10,000
Industry
Links
National Money Mart website