National Express Employee Reviews

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
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Job Work/Life Balance
Salary/Benefits
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School Bus Attendant
Child Attendant (Former Employee), Philadelphia, PAJune 30, 2015
Pros: is not a good company
Cons: not organized company
Company went out of business not good drivers. The buses doesn't not have in great conditions. the don't have good benefits plan
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productive
bus driver trainee (Former Employee), walsallJune 28, 2015
National Express has recently invested heavily in new coaches; 220 have entered service in the last 12 months, and almost half the fleet on regular service is less than 2 years old. It is now very rare that a National Express passenger will travel on a coach that is more then seven years old.

National Express has also embraced GPS technology in a big way. This enables controllers to know exactly where a vehicle is, and to better manage recovery from traffic delays and incidents.
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I have enjoyed my role with company
PCV Driver (Current Employee), Stansted Airport, ENGMay 21, 2015
Pros: Modern fleet of coaches.
Cons: Rotas are poor.
I have spent over 11 years with company.
But feel time to move on.

Mainly cover our Stansted routes to LONDON,Victoria,Stratford and Liverpool Street.

Plus Norwich service.

Good relationship with the Management,and co-workers

Hardest part.....Life is as hard or easy as you wish to make it,
But London traffic with road works is a pain.

Enjoyable part of job......the whole thing,no one part,it is the package as a whole.

Start date.......tba
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Awesome Managment
PROFESSIONAL DRIVER (Former Employee), Newark, OHMay 11, 2015
This by far was the best job I have ever had. The management truly cared about their employees which is hard to find anymore.
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You are an ambassador for National Express with pride in your job
Coach Driver (Former Employee), UKApril 8, 2015
Pros: Long Distance travel, greeting customers
Cons: Unsociable hours
My typical day is making sure the motor coach is clean and tidy inside and out, its road worthy as well. negotiate traffic delays on busy section of the route and keep the customers informed of any diversions. You have your regular travellers who you get to know and can have a laugh with. After doing this job for 20 years I've learned to have patiences and keep calm.
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Contact Center Review.
Customer Advisor (Former Employee), Birmingham, ENGJanuary 18, 2015
Pros: free travel. living wage.
Cons: flexible router, inconsistent management, advisors don't feel cared about, lack of progression, poor bonus scheme, poor commission scheme, poor break facilities.
When you’re applying to the job you're likely to be happy for the chance to earn living wage, most likely you've been used to minimum. You may also like to take advantage of the free travel.

If this is all you want then you'll probably be very happy, but if you like progress and your ambitious you'll soon become unsatisfied.

There is little scope for progression, and if you do make a small promotion to a different 'belt' then there's likely to be minimal (if any) upgrade in pay. The best you can hope for is less time on calls to stop asking people to find there ticket number that should be right in front of their face before they continue to say "do you mean the journey reference?" when no, you really don't mean that, because in English, ticket number translates as ticket number not journey reference. That scenario has been occurring for many years but somehow the powers at be don’t seem to want to make it any easier for customers.

The management are inconsistent; some were brought in from outside the company and have never actually taken a call. What one manager thinks is a full refund, the other thinks is an apology and another will ask you what you think before agreeing with you because they really don't have a clue.

The company is strict, don't have your phone on you because you might be taking down bank details, however your pen and paper is fine because it’s impossible to take down notes with that. Make sure your smartly dressed for the customer that can't see you and try not to look like you’re enjoying the company of a collage.

This job is ideal for an insomniac, – more... Friday you might be on a 17:00 - 01:00 where you finish your shift an hour in to your rest day and don't worry they won’t force you to sleep because you can come back in nice and early on Sunday for a 07:00 - 15:00.

Once again, it’s great for a company to offer a living wage and other benefits. However they've really not thought any broader than that. Most applicants are young and living wage won't be enough forever, some day they will want to move out and maybe even start a family. There's absolutely no clear line of progression, and yearly pay rises will usually be %1 or %2 if you’re lucky. If you don't drive you'll be forced to get a taxi back after midnight which the company won't provide or pay for, you will spend your last hours work getting home.

This job is ideal for a Student or Graduate while they wait for something better, or for somebody who needs an extra 10 - 12k a year to support there working partner. Beyond that, I can't recommend. – less
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Discrimation and unfair practices
Human Resources Coordinator (Former Employee), Alexandria, VADecember 9, 2014
Pros: nome
Cons: no breaks and people discrimated against me: short breaks, healthcare, etc.
I would never recommend a individual to work for a company that is corrupt. All general managers and staff expecting me to do their jobs.
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Nice Work Collegues
Customer Service Advisor (Former Employee), Birmingham DigbethNovember 10, 2014
Pros: pay
Cons: long hours, managers
It is a very un-organised workplace that don't care about there colleagues. They give you any hours and sometimes swap your hours without your consent. The only positive was the pay.
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Fun place to work
Customer Care representative (Former Employee), London, ENGSeptember 16, 2014
Pros: seeing new places
Cons: long hours
Co-worker very good and friendly, unsociable hours enjoyed travelling seeing different places and meeting peoples.
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Large transportation company
Operations/Maintenace Supervisor (Former Employee), Macedonia, OHAugust 23, 2014
Large transportation company headquartered in Cincinnati, Ohio - School services
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productive
bus driver (Current Employee), birminghamAugust 20, 2014
Pros: uniform
Cons: long hours
I enjoyed my time i was with these compnys.
worrked in very friendly atmosphere.
you could discuss any problems with managment.
we was all team players.
hardest part of the job was working outside in the winter.
most part of the was pay day.
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service routes
Bus Driver (Current Employee), Birmingham, ENGJuly 22, 2014
Pros: known routes
Cons: split shifts
daily driving 7.5 hours 5 days from 7 on the 12 routes that yardley wood garage covers
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Long hrs
Coach driver days/nights (Former Employee), Stansted, ENGJuly 18, 2014
Pros: free travel
Cons: long working hours.
Not a bad job but long hrs leaving little time for family life. Due to London routes you often finish late as running times are not always possible.
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Responsibility work,
Bus Driver (Former Employee), Wolverhampton, ENGJuly 18, 2014
Pros: the time passing quickly
Cons: stressful work
Checkover condition of the bus, fill VRC, driving, sellings tikets, take care for a company and roud rules.
I have learned taking responsibility for others, accurate managing of time, filling documentso, solving problems skills, customer servicing, searching and presentation effective solution for current issues, communicating confidently with customers.
The hardes part of job was driving on running at peak hours.
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good job happy there
day PSV Coach driver Selwyns (Current Employee), London,Leeds,Liverpool,Manchester,June 25, 2014
Pros: meeting new and interesting people
Cons: long hours
start 5.30 in the morning,management not bad ,co-worker are great can have a good laugh ,lifting the heavy cases,enjoyable part of the job is meeting new people
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work place
Coach Driver/Supervisor (Former Employee), durhamJune 3, 2014
Pros: free travel
Cons: hours
looking after staff making sure things ran well looking after customers the hardes things is banking up at night to make sure the tills are correct and things are correct and doing the wages
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Working without supervision
PCV/CPC Driver Trainer (Current Employee), Heathrow, ENGMay 24, 2014
Pros: free travel on coaches
Cons: 03:30hrs starts
*Job variety - Everyday is different
*I've learnt a lot since I joined the company regarding customers and delivering training
*There seems to be a lot of structural position changes taking place every year, sometimes every 3 months
*Drivers get on very well, having a great laugh
*The shift pattern may vary extremely from very early starts to very late finishes leaving family life little time
*Best part of job is the customers and driving through the UK countryside
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Great Part time job
customer service rep (Former Employee), wiMay 21, 2014
I gained a great deal of knowledge working under the management at the time.
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Busy and challenging
Customer Service Advisor (Current Employee), LondonApril 2, 2014
Pros: free travel on network and to europe
Cons: rude passengers and unthinking passengers who fail to look
Typical day could be dealing with a few Passengers for European Services to dealing with over 3,000 passengers throughout a shift !

I have learnt how to deal with passengers under short-timeframes and with many passengers to deal with. Work can be repetitive but the quality must never drop and this can be a challenge on a long shift.

Management is wide and varied but as an employee, we are allowed initiative to deal with issues and not have to call management.
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productive and fun place of work
Senior Customer Service Advisor (Former Employee), LondonMarch 20, 2014
Pros: free travel
Cons: late night shifts
A very Nice environment to work with lots of advantages. lots of opportunities to develop yourself. nice, cool and efficient management.