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National Express
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46 reviews

National Express Employee Reviews

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Nice Work Collegues
Customer Service Advisor (Former Employee), Birmingham DigbethNovember 10, 2014
Pros: pay
Cons: long hours, managers
It is a very un-organised workplace that don't care about there colleagues. They give you any hours and sometimes swap your hours without your consent. The only positive was the pay.
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Fun place to work
Customer Care representative (Former Employee), London, ENGSeptember 16, 2014
Pros: seeing new places
Cons: long hours
Co-worker very good and friendly, unsociable hours enjoyed travelling seeing different places and meeting peoples.
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Large transportation company
Operations/Maintenace Supervisor (Former Employee), Macedonia, OHAugust 23, 2014
Large transportation company headquartered in Cincinnati, Ohio - School services
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productive
bus driver (Current Employee), birminghamAugust 20, 2014
Pros: uniform
Cons: long hours
I enjoyed my time i was with these compnys.
worrked in very friendly atmosphere.
you could discuss any problems with managment.
we was all team players.
hardest part of the job was working outside in the winter.
most part of the was pay day.
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service routes
Bus Driver (Current Employee), Birmingham, ENGJuly 22, 2014
Pros: known routes
Cons: split shifts
daily driving 7.5 hours 5 days from 7 on the 12 routes that yardley wood garage covers
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Long hrs
Coach driver days/nights (Former Employee), Stansted, ENGJuly 18, 2014
Pros: free travel
Cons: long working hours.
Not a bad job but long hrs leaving little time for family life. Due to London routes you often finish late as running times are not always possible.
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Responsibility work,
Bus Driver (Former Employee), Wolverhampton, ENGJuly 18, 2014
Pros: the time passing quickly
Cons: stressful work
Checkover condition of the bus, fill VRC, driving, sellings tikets, take care for a company and roud rules.
I have learned taking responsibility for others, accurate managing of time, filling documentso, solving problems skills, customer servicing, searching and presentation effective solution for current issues, communicating confidently with customers.
The – more... hardes part of job was driving on running at peak hours. – less
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good job happy there
day PSV Coach driver Selwyns (Current Employee), London,Leeds,Liverpool,Manchester,June 25, 2014
Pros: meeting new and interesting people
Cons: long hours
start 5.30 in the morning,management not bad ,co-worker are great can have a good laugh ,lifting the heavy cases,enjoyable part of the job is meeting new people
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work place
Coach Driver/Supervisor (Former Employee), durhamJune 3, 2014
Pros: free travel
Cons: hours
looking after staff making sure things ran well looking after customers the hardes things is banking up at night to make sure the tills are correct and things are correct and doing the wages
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Working without supervision
PCV/CPC Driver Trainer (Current Employee), Heathrow, ENGMay 24, 2014
Pros: free travel on coaches
Cons: 03:30hrs starts
*Job variety - Everyday is different
*I've learnt a lot since I joined the company regarding customers and delivering training
*There seems to be a lot of structural position changes taking place every year, sometimes every 3 months
*Drivers get on very well, having a great laugh
*The shift pattern may vary extremely from very early starts to very late – more... finishes leaving family life little time
*Best part of job is the customers and driving through the UK countryside – less
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Great Part time job
customer service rep (Former Employee), wiMay 21, 2014
I gained a great deal of knowledge working under the management at the time.
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Busy and challenging
Customer Service Advisor (Current Employee), LondonApril 2, 2014
Pros: free travel on network and to europe
Cons: rude passengers and unthinking passengers who fail to look
Typical day could be dealing with a few Passengers for European Services to dealing with over 3,000 passengers throughout a shift !

I have learnt how to deal with passengers under short-timeframes and with many passengers to deal with. Work can be repetitive but the quality must never drop and this can be a challenge on a long shift.

Management is – more... wide and varied but as an employee, we are allowed initiative to deal with issues and not have to call management. – less
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productive and fun place of work
Senior Customer Service Advisor (Former Employee), LondonMarch 20, 2014
Pros: free travel
Cons: late night shifts
A very Nice environment to work with lots of advantages. lots of opportunities to develop yourself. nice, cool and efficient management.
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Depending on who you talked to in Managment you would get much different results
Driver (Current Employee), Syracuse NYMarch 18, 2014
Pros: arc and the local sch districts are well managed and the consumers are a lot of fun to work with.
Cons: no health coverage, dirty buses, and exposure to a lot of chemicals leads to poor health
Management minus a few lacked any Human Resources or Management skills, prior to working at National Express's/ Durham School Service's,Syracuse office. Poor scheduling and communication, caused worker who had face to face contact with Program Director's or Care givers to be light. Customers had to do too much leg work to get the services they were – more... paying for. Employes are tossed into situations that they know little/nothing about. Seems to be a lot of wasted time by Drivers, to get the correct answers. One Dispatcher's personal sex life takes president over paper work and keeping Programs informed.
Consumers are great to work with in Onondaga County. The personal growth, out weighs the work place blunder's. All employes are mandated to pay about 700.00 a year in Union dues, but we are out of Contract now and have been since Aug 31, 2014.SEIU local 200, takes our money, but provides little in return. We have missed our Sept 1, 2013 and March 1 2014 raises. Payroll is a problem. We are routinely short paid and it take 2 weeks to get the back pay. The Department of Labor has to monitor our payroll now, as a result to employer stealing from employe's.
Safety is a concern, buses are routinely breaking down, do not have sufficient heat, low tread on tiers, and bad breaks have lead to about a dozen serious accidents with personal injury's to Employee's and Consumer's. The area around the bus yard is dangerous. We start our word day at 6:20 AM. Almost no lighting in the parking lot, pot holes, and ice patches have caused about half the work force to have falls in the past 2 years. If you are hurt on the job, you are not supported by Management, you are treated so badly that you are forced to leave your job. Your hours are cut, and you are taken off your regular run. The over all atmosphere is hostel. Employes fight on a daily basis, some times it become physical. Police have had to intervene.
Most of the Staff are excellent with the Consumers, it is the Driver and Monitors that keep this place going. Most are paid far less then they deserve. – less
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best job ever
Night Controller/driver (Former Employee), newmarket,haverhill,stansted airport, ENGMarch 7, 2014
Pros: good wage
Cons: luggage
national express was wicked. mainly left alone as long as i did job proffesionaly which i made sure i did
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Varied Workplace
Customer Service Advisor (Current Employee), Stansted AirportFebruary 9, 2014
Pros: engaging customers and solving problems
Cons: long hours, long journey time to/from work, outdoors in all weathers occasionally
A typical day will consist of working either indoors on one of two customer service desks selling a wide range of products and tickets to mainly UK destinations, or working outside as frontline sales staff giving drivers and customers additional help, ticket sales and information.
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Good Company
Customer Service (Former Employee), AMMANFebruary 8, 2014
i worked 8 months as Customer Service Position
it made me more Socially meet with customers .
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Can be a fun place to work
Senior Admin Assistant (Current Employee), Dundee, SCTJanuary 21, 2014
If it wasn't for work colleagues National Express would be a dire place to work. The morale throughout the company is at a very low rate.
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work
Every aspect of coach driving (Former Employee), derbyshireJanuary 15, 2014
meeting people learned all aspects of coach driving, a typical day would be a challenge.
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Shift work and Family commitments
Hoppa Driver (Former Employee), HeathrowJanuary 9, 2014
Pros: co-workers
Cons: longer shifts, shift management, not a family company= if you have a family don't apply for this job
Overall the pay is not bad for what you do, but this company has a lot of pit falls when it comes to family life. The balance is all wrong for you if you are a single parent, it is a very profit driven company with very little thought given to how the staff feel. Longer shifts were started to be introduced just before I left here, the shift pattern – more... management was very wrong giving the staff the minimum amount of rest allowed between shifts, which in turn left you feeling physically and mentally tired throughout the working week, and on your days off. Most shifts are 10 hours plus with a maximum of about an hour to an hour and a half for lunch. Most breaks were only 45 minutes, which is fine if your only on an 8 hour shift. With National Express its all about what the staff can do for the company, not what the company can do for its staff. In my book happy relaxed staff equals more productivity. You don't want staff coming to work hating the job you want them to love the job, this way you tend to find staff more willing to do what the company needs them to do. National Express have lost site of this and that was evident in the high turn over of staff, staff retention was very poor and constant training was always in progress with new staff. The other badly managed part were the hoppa time tables, some gave just to much time from point A to point B and others were, well just plain stupid given the fact that you just couldn't keep to the time schedule at all. More presidents was given to the long distance coaches where the shifts are long but the break times where much better and more organised, obviously the coaches are the Thoroughbred of the company and the company hold these in higher regard than the Hoppa service and the staff that drive the service, but the fact is its the Hoppa service keeping the company alive. Personally the company is a poor one to work for, but my co-workers were the best part of the job. Customers were great 90% of the time, a few testy ones and sometimes down right rude and arrogant but that was to be expected. Would I work for the company again? Not unless they had a major overhaul of their shift patterns and work ethics. – less

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