National Express Employer Reviews

checking the vehicle
helpful co-workers
when things go wrong , i.e. when you can not take passengers to their destinations in time, eg airport.
enjoyable part of the jo is working on my own

meet and greet passengers load luggage and drive coach to said desinations

Managing 3 stores at Gatwick,Heathrow and Stansted to supply parts to the coach engineering department

A role that required broad technical knowledge and excellent customer skills. Dealing with multiple suppliers in terms of negotiation of contracts and SLA adherence. Projects range from specific IT systems through to business enhancement processes.

Working as part of a team on a daily bassis, no two days are the same, depending on traffic as to weather to change your route so you get the passengers to there desternation on time.try to be helpfull, I beleive that we all have to work to earn a living so you might as well be happy in your work, I have been at national express for the last 11 years – more... but they have decided to close the garage down and make people redunant,. so now its time to move on from the end of March 2013 – less

good company ,mixed hours friendly staff.understanding management and very very safey concious.

i worked a very reasonable monday to friday shift where i was working from 8.30 till 4.30, ive learnt in my job role that i can work as an individual and also part of a team as i worked at a one man location managing myself but worked aside a ticket office which communicated with me on a daily basis, ive learned to deal with all kinds of customers and – more... have always dealt with situations successfully and have always remembered that the customer never means there frustration at you they might of had a bad day etc. my management team were really good they always kept an eye on me and regularly came over to see how i was getting on over the course of each month and phoned me to make sure i was ok, the team that communicated with me were always very helpful and efficient and we would back each other 100 per cent. the hardest part of my job was most probably a friday when the motorways are really bad and all the coaches that i dealt with would be delayed so i had alot of customers to deal with, and best of all it was always a good feeling to offer good customer service to people and i always found that approaching customers is the best thing as you can find ou so much and see all kinds of people that pass through especially on the coaches. – less

Every day is different and interesting, we get to meet different people from all over countries, very busy environment. Colleagues are more like friends and management is OK not too bad. The hardest part of job is, when a customer comes and doesn't understand English properly ( e.g polish/Slovakian) and has left their luggage somewhere then its a little – more... difficult to track it down for them. I enjoy working in team and help each other out in all kinds of situations. – less

Responsibilities include the supervision of several key bus routes in and around Wolverhampton, to motivate and supervise drivers (85) and maintain a high quality of cleanliness and roadworthiness to company vehicles in compliance with PCV regulations and law.
Traffic office cover when required.
Complete route risk assessments.
To check that and maintain – more... Health and Safety legislation is adhered to at all times.
Work with all local authorities, advise and consult with where necessary
Attend local meeting and forums as required.
Work with other organisations, police, Councils, Centro ect.
The investigation, reduction and prevention of accidents and third party claims.
Submission of detailed reports.
Revise and amend schedules and driver duties and set up diversion routes in as required.
Have a good customer relationship with the general public, be approachable helpful and give information when needed. – less

Good Company to work for and the other drivers are freindly and the managment are approchable.
It's a multi cultrual company and they all get on well with each oher.
They are very stict on health and safety

Hardest partof this job is the travel. I am away from home 3 days per week, every week.

A typical day at National Express would involve booking and amending tickets, dealing with customer inquiries, itineraries, and generally assisting customers. I have learnt to be able to communicate with s range of customers, build rapport with them listening to their requirements. I have also developed the skill set to turn 85% of inquiries in to sales – more... thus maximising sales revenue and profit for the company. Management are very respectable members of staff, in particular my manager is hard working, productive and ensures that we punch above our weight in terms of performance. My manager started off as a customer service adviser and within 2 years managed to get the self proclaimed role of manager, I would regard her as a true inspiration for everyone within the organisation. The hardest part of the job would be dealing with customer who are not satisfied with the services National Express provide. Unfortunately on occasions customers will be outraged, and we do feel the wrath of their anger, this could be detrimental for some advisers as they could take it really personally however best way to solve the situation is just be empathetic and try dilute the situation as best as you can, a lot of the times if you have the right tone, and apologise it is good enough for most customers. The most enjoyable part of the job spending time with various colleagues who just make the job a much more formidable place to work in, and also the flexibility of the job, sometimes within situations National Express really do cater do your needs and can change shifts without no hesitation. – less