There are no normal days in National Express as anything can happen,i,e motorway closure,breakdown en route,stranded passengers and so on,anything can happen here and this certainly keeps me on my toes.
what I have learned here is invaluable,the main attribute I have gained is to remain calm and logical in difficult stations.
The management is 50/50 there are some great managers that will assist me in a heartbeat and on the flip side there are some
"lazy work avoiding managers".
The colleagues that I have I consider most of them my friends as National Express has a good habit of employing great people.
The hardest part of the job is dealing with difficult customers who don't listen to reasoning regardless how you explain it to them.Some passengers seek compensation for incidents beyond our control which they are not entitled to,when denied they can become very aggressive and irate.It is important to remain calm and professional under these situations.
It is also very rewarding especially when I personally assist vulnerable/stranded passengers get to their location,I get a good feeling knowing I have helped a fellow human being.
The best part of the jobs is working with my colleagues,as I have made many friends here.