I'm currently working as a technical recruiter in Next Level business services Inc. based at Jacksonville, Fl(United states).
we've a job position based at Fredericton, NB for technical support Call Center.
There are 10 position wherein 6 position is for the candidates who have an English as a native language and 4 position for french speaking and french as a native language(not compulsory)
If you are interested, Please reply ASAP with your updated resume.
Below are the job description:
Role: Technical Support Associate-English,French Spoken
Location: Fredericton (New Brunswick, Canada)
Duration: 6 months+ Contract
Exp Level: 0-3 years.
- Excellent written and verbal communication skills in English
- Excellent Troubleshooting skills, search skills, ability to approach problems logically
- Technology Support and/or programming experience highly preferred
- Basic Customer service skills
- Customer service orientation and ability to work in a team
- Good interpersonal and communication skills
- Must be able to articulate well via phone and email to interact with global customers
- Strong keyboard and typing skills
- Ensure on meeting daily Key Performance Indicators
- Receiving end user calls
- Provide first level resolutions
- Ticket creation/Categorization / Prioritization
- Ticket escalation to respective Support Group
- Incident resolution and recovery
- Ticket Closure
Bachelors or Associates Degree
I look forward to hearing from you.
Next Level Business Services, Inc.
Phone: +1 312-224-8874| Fax: +1 (608) 646-8326
Certified Minority Business Enterprise (MBE)