Technical Support Associate-English,French Spoken
Next Level Business Services, Inc. - Fredericton, NB

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Hi,

I'm currently working as a technical recruiter in Next Level business services Inc. based at Jacksonville, Fl(United states).

we've a job position based at Fredericton, NB for technical support Call Center.

There are 10 position wherein 6 position is for the candidates who have an English as a native language and 4 position for french speaking and french as a native language(not compulsory)

If you are interested, Please reply ASAP with your updated resume.

Below are the job description:

Role: Technical Support Associate-English,French Spoken
Location: Fredericton (New Brunswick, Canada)
Duration: 6 months+ Contract
Exp Level: 0-3 years.

Qualification/Skillset requirements

  • Excellent written and verbal communication skills in English
  • Excellent Troubleshooting skills, search skills, ability to approach problems logically
  • Technology Support and/or programming experience highly preferred
  • Basic Customer service skills
  • Customer service orientation and ability to work in a team
  • Good interpersonal and communication skills
  • Must be able to articulate well via phone and email to interact with global customers
  • Strong keyboard and typing skills

Job Duties/Responsibilities

  • Ensure on meeting daily Key Performance Indicators
  • Receiving end user calls
  • Provide first level resolutions
  • Ticket creation/Categorization / Prioritization
  • Ticket escalation to respective Support Group
  • Incident resolution and recovery
  • Ticket Closure

Educational Requirement
Bachelors or Associates Degree

I look forward to hearing from you.

Thanks,
Gaurav Bhatia
--------------------------
Gaurav Bhatia
Next Level Business Services, Inc.
Phone: +1 312-224-8874| Fax: +1 (608) 646-8326
Certified Minority Business Enterprise (MBE)


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