Training Coordinator/Training Administrator - Calagary
NIIT Limited - Calgary, AB

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NIIT Learning Administration team provides 24X 7 Training Administration support to top companies in the EMEA, NAM & APAC region. The support involves managing and coordinating training administration/delivery activities with the delegates and vendors via Phone and Email. Training Administration Executives / Language Experts are responsible for managing and coordinating training administration/delivery activities providing support to NIIT’s customers using Learning Management Systems for their training requirements. The responsibilities include, but are not limited to, the following:

  • Assist the customers with the Training Administration issue/query via Phone and E-mail
  • Provide the customer with resolutions / Training scheduling options
  • Gather additional information about reported issue
  • Perform detailed case analysis and document the case in the system and generate ticket
  • Generate daily / weekly reports for the customer on Microsoft Excel
  • Perform Training Management activities on the Learning Management Systems:

o Enrollment activities
o Class scheduling
o Class cancellation / rescheduling
o Evaluate Class profitability
o Decision Making – Class Go no Go
o Class readiness – Coordinating with the vendor
o Communication to Delegates & Vendors
o Feedback Analysis
o Purchase Order Generation
o Maintain Basic Financial Reports

Excellent Written & Verbal communication skills in English

  • Excellent Written & Verbal communication skills in the foreign language specified
  • Neutral Voice & Accent
  • Attention to Details
  • Good team player
  • Good interpersonal skills
  • Good documentation skills
  • Good to Excellent typing speed / skills


  • Voice and Email Support Experience
  • Working knowledge of Microsoft Excel & Microsoft Outlook and other Microsoft Office tools

About this company
For more than 30 years, NIIT’s Enterprise Learning Solutions has helped organizations around the globe significantly impact their...