Program Coordinator/Communications Clerk
NHPC 3.98 reviews - Edmonton, AB

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To provide extended customer service to NHPC members, coordination of credentialed program services, service to the insurance industry and provide Member Services Team Support.

Extended Customer Service
- Provide solutions based extended service to members and the general public, including phone, fax and email inquiries and in-person meetings
- Assist Member Services Team members with customer service issues, as required
- Provide assistance with member files and applications to Member Services Team members, as required
- Coordinate the Criminal Record Assessment process
- Coordinate and manage membership lists provided to insurance companies, in collaboration with quality assurance
- Handle all insurance inquiries and complaints forwarded by the membership and general public, including phone, fax and email

Credentialed Program Service
- Coordinate credentialing applications, including initial document collection
- Regularly audit current credentialed program files
- Coordinate service for credentialed schools, including booking school visits, coordinating director’s meetings, both in person and virtually, providing documents and mail outs for schools and other services, as required
- Work in collaboration with other NHPC teams, as required
- Process CAP Reviews for Credential’s Manager

Research Assist to Government Relations
- To provide research on an as needs as basis to Government Relations Manager

Member Services Team Support
There is an understanding in Member Services that all members will pitch in, as required, to ensure that our members get the best possible service. Providing support to our other team members is essential to the success of the association and the well being of our members.

About this company
3.98 reviews