Customer Service Supervisor (Admin/Logistics)
NFI Canada - Brampton, ON

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The Customer Service Supervisor directs, administers and manages all aspects of office operations and works closely with the Customer Service Representatives (CSR’s) regarding all aspects of account administration.

Essential Duties & Responsibilities:

 Supervises CSR and office staff on a day-to-day basis
 Ensures that all CSR’s are trained in data entry
 Coordinates closely with customer service staff to maintain/grow a high level of customer satisfaction through open communications with the customers, operations and senior management
 Distribute procedures and ensures proper training for appropriate personnel after initial account procedures have been completed
 Reviews standard operating procedures (SOP) for improvement
 Directs all accounts payable activities including purchase requisition process and payable voucher process in accordance with corporate issued standards
 Directs account receivable activities including receivable collection efforts and review of billing issues/errors
 Ensures that weekend and month end closings are complete
 Produces month end accounting reports and Flash within time limit as set forth by Accounting
 Coordinates end of month efforts to ensure transactional and accessorial billings are completed
 Produces weekly Flash and Accounts Receivable Interface
 Directs all payroll preparation efforts and assure that payroll checks are accurate and on time
 Maintains all payroll records in a confidential and organized manner
 Recommends programs to senior management to improve the operation of the office
 Coordinates closely with CSR’s to ensure that a proper audit trail of all customer inventory and billing transactions is maintained
 Reviews personally or audit assigned personnel to check all transactions prior to being finalized
 Audits weekly activity records to ensure accurate productivity
 Returns processing and product reworks/conversions
 Coordinates on the distribution of corporate materials as necessary
 Assists Facility Manager in the development of vacation schedules, work schedules and annual review schedules
 Performs duties or projects as needed by the Facility Manager


 At least 2-3 years of similar experience
 Computer applications including MS Office
 Computer applications using warehouse operating system desired
 Excellent customer service skills
 Excellent analytical and mathematical skills
 Excellent oral and written communication skills
 Excellent supervisory skills
 Excellent training skills


 3PL experience will be considered an asset

For immediate consideration please Reference NFI1007 with your resume along with salary expectations.

About this company
NFI Canada is owned by NFI and is headquartered in Mississauga, Ontario. Because of the depth of services NFI offers, we can provide even...