Customer Service Representative CSR
NFI Canada - Brampton, ON

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Job Summary:

The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by the lead CSR or Customer Service Supervisor.

Essential Duties & Responsibilities:

 Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
 Processes and inputs all customer orders
 Produces stock reports to check for product availability
 Produces all related paperwork and necessary information required for customer work orders
 Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
 Provides follow up with other departments to ensure service standards are being met
 Assures proper invoicing of accounts by verifying computer generated invoices
 Prepares shipping and tracing information to customers as required
 Maintains damage records and back order logs
 Communicates customer feedback to management including any signs of dissatisfaction
 Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
 Oversees all paperwork associated with orders and maintain the corresponding files
 Maintains current and accurate procedure manual, which details the processing requirements for each account

Job Related & Physical Requirements:

 Must be able to work in varying facility conditions.
 Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed

Experience, Education, and Training:

 Strong computer knowledge including MS Office applications
 Experience with WMS systems (SAP, AS400, etc)
 Strong typing skills
 Shipping software systems including Ryder, UPS and Federal Express
 Excellent oral and written communication skills
 Excellent customer service skills
 HS diploma or equivalent
 3PL experience considered an asset

For immediate consideration please Reference NFI710 with your resume along with salary expectations.