Customer Service Representative CSR
NFI Canada - Brampton, ON

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Customer Service Representative CSR
NFI Canada – Brampton, ON
Job Summary:

The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by the lead CSR or Customer Service Supervisor.

Essential Duties & Responsibilities:

 Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
 Processes and inputs all customer orders
 Produces stock reports to check for product availability
 Produces all related paperwork and necessary information required for customer work orders
 Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
 Provides follow up with other departments to ensure service standards are being met
 Assures proper invoicing of accounts by verifying computer generated invoices
 Prepares shipping and tracing information to customers as required
 Maintains damage records and back order logs
 Communicates customer feedback to management including any signs of dissatisfaction
 Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
 Oversees all paperwork associated with orders and maintain the corresponding files
 Maintains current and accurate procedure manual, which details the processing requirements for each account

Job Related & Physical Requirements:

 Must be able to work in varying facility conditions.
 Ability and availability to be flexible in work hours at times

Experience, Education, and Training:

 Strong computer knowledge including MS Office applications
 Experience with WMS systems (SAP, AS400, etc)
 Strong typing skills
 Shipping software systems including Ryder, UPS and Federal Express
 Excellent oral and written communication skills
 Excellent customer service skills
 HS diploma or equivalent
 Third Part logistics experience considered an asset

For immediate consideration please Reference NFI0924 with your resume along with salary expectations.

About this company
NFI Canada is owned by NFI and is headquartered in Mississauga, Ontario. Because of the depth of services NFI offers, we can provide even...