NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO currently provides services through offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, United Kingdom and the United States.
Communicate with debtors by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts.
Provide thorough, efficient, and accurate account updates on computer files for each call made or received.
Demonstrate effective skiptracing techniques by locating debtor contact information.
Counsel delinquent account debtors to assist in finding funds to meet debt obligations.
Knowledge, understanding, and compliance with all applicable Federal, Provincial, and Territorial laws and regulations that regulate the collection industry.
Knowledge, understanding, and compliance with NCO policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
High School Diploma or General Education Development (GED) certificate or equivalent relevant work experience desired.
Previous collections experience preferred.
Basic computer skills.
Ability to maintain the highest level of confidentiality.
Excellent interpersonal, written, and oral communication skills.
Must be English, both oral and written language skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
Ability to lift and/or move 20 pounds with or without accommodation.
We offer a competitive salary and comprehensive benefits package and a Canadian Pension Plan.