Pros: family environment, great training, great management, delicious food
Cons: strict portioning, constant mexican music
I loved working at Mucho! I felt like a member of the family there. Everyone was super nice, management was great and super professional. And the food is delicious!
The training was supreme. I spent three days of about 4 hours each not working with customers, just being trained. They provided training videos, scales to measure your portioning, and – more... for the first three days of training you received free food to ensure that you've tried everything on the menu! Yum!
We were quizzed to make sure we knew everything about the franchise. People who scored very lowly were let go. (Yikes!) And yes, you were expected to study this at home.
The only part I didn't really like was that the owners forced everyone to yell, "WELCOME TO MUCHO BURRITO!" within three seconds of a customer entering the store. None of the customers liked this.
And people get really snarky when you tell them that guac is an extra dollar.
Oh, and they're VERY strict with portioning. You have to practice your portioning every morning and if you don't get it exactly right, the management gets very upset. (It's a very subtle difference of full vs. heaping)
Definitely recommend working here, if you don't mind listening to mexican music 24/7 – less