Pros: working with a great team of people
Cons: working up until 11:30 at night or later
As supervisor, it was my responsibility to ensure that the night would run smoothly from dinner hour up until we locked the doors for the night. In this role, I learned that there was really no such thing as a typical night, and using initiative and common sense was key in overcoming any obstacles that would come up.
My effective leadership skills paired with my dynamic group of coworkers made it possible to serve guests politely and efficiently. While serving our guests was the number one priority, making sure the closing tasks were being completed in a timely manner was a close second.
The relationship I had with management was very important, as I would be responsible for communicating any and all issues such as a guest complaint, a repair that was needed or an issue with a staff member.
The more difficult aspect of my job was keeping the spirits high among staff members during a dinner rush, which was oftentimes stressful to new employees or those who were less comfortable dealing with the fast paced environment. This was overcome by putting people in stations that were suitable for their strengths. After the rush had subsided, a quick meeting to go over everyone's strengths and weaknesses would be done so staff members would know where to improve for the next dinner rush.
What I enjoyed the most from this job was the relationships that would be built with guests that came in regularly. Not only would seeing a familiar face and remembering their order be an enjoyable moment, but it made it so that guest could be served more efficiently as well.