This is a vestige of a past crown corporation that has been challenged to evolve past that historical precedent. The voice of the customer is often lacking in conversation and many are working for the pension.
Senior Business Analyst (Former Employee) – Toronto, ON – 22 November 2016
Good place to work, good people working there... never had a successful year as a company. Expect layoff's once or twice a year. The final year that I was there we were successful after eliminating 25% of our work force.
Senior Business Analyst, Sales Operations (Former Employee) – Toronto, ON – 19 September 2016
It was a great place to work, they had a fantastic program for employees to work from home with all the tools required to communicate and work with the teams across the nation. Learned how to get the most out of the smallest investment (Telecommunications in Canada has not had a good year, outside of cell that is). Management was understanding and gave a fairly free reign to get things done. The biggest challenge was communications and expectations. With sales this meant saying that we could not get something done in a week (that had a listed turn around time of 90 days), we were able to work with them and explain the steps and therefor the time required. The most enjoyable part of the job was getting a project launched and seeing the successful impact in the first 90 days. Taking an existing process that was not working and turning it around along with turning around the temperament of any of the groups involved (turning nah Sayers into happier and fully engaged employees).
Pro-actively supporting Sales team and customer. (Former Employee) – Toronto, ON – 11 June 2016
My typical day at work are: - looking forward working with my coworker and the customer. - Following up daily with customer for any update, voicemail and email. - Following up with internal group for any missing information, and providing updates. - I do work with the best group and management, we all have meeting once a week to talk about issue, new process, and offer help if needed. - The hardest part of the is leaving my friends at work when my company downsized. - The best part of the job is going to work each day and knowing I am helping the customer, and seeing the company grow.
Customer Order Entry Representative (Current Employee) – Mississauga, ON – 3 June 2016
MTS/Allstream is a great company to work for, my 41 years of service speak to that. Full of challenges demanding and exciting.
I had a career in accounting and then i decided to take a new challenge in Customer Service and I learned how to deal with operations side of the company. It give me a total new view of the company. The hardest part of the job is making sure all the customers are satisfied at the end of the day and leave with a positive experience.
. the most enjoyable part of the job is that the customers are happy and it delivering services on time
Company bonuses, excellent benefits, continuing education, great work facilities, flexable hours, working from home capabilities, great colleagues
I enjoyed being able to speak to clients over the phone and be able to assist them with any issues they were having. As a student in school, being able to use the knowledge I had acquired through my Cisco courses were very helpful.