Job Title: Service Technician / Client Satisfaction Specialist
Division: Service Division
Reports to: Directly to the Owner
Clientele: Residential, Commercial and Retail Clients
Key Responsibilities: Client relations, accountability, teamwork, customer satisfaction
Key job duties: Provide a variety of different repair and renovations in multiple settings, dealing with multiple personalities in multiple areas of construction. Hard-working, enthusiastic, punctual, focused, adaptable, energetic, confident in abilities.
Conditions: Multiple Residential, Commercial or Retail locations during work day. Work days are typically Monday to Friday 8:30Am - 5:30pm, Saturdays 9:00Am - Noon. Occasional work in commercial and/or retail locations after hours or before opening.
Terms of Employment: Part-Time to start with Full-Time offered to right candidate, candidates must live in the Caledon / /Orangeville areas
Qualifications: Must be able to work independently with little supervision. Must be able to manage service calls that require more time than anticipated without becoming frustrated or rushing through job at hand. Must possess superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by office and customers. Ability to maintain company and customer confidentiality; practices corporate and personal integrity on the highest level. Must have technical and practical skills and experience (5+ years) in multiple trades (plumbing, tiling, drywall, painting, carpentry, etc...). Valid driver's license. Computer and camera proficiency. Excellent communication skills with both customers and office. Must supply all required tools.
Measurable goals: Tracking of client satisfaction post job order completion, tracking of additional work from existing clients, tracking of additional work brought in by employee, tracking of additional work brought in from client referrals requesting particular employee, reaching weekly sales goals
Compensation: Commission based pay, based on labour billing for week. Bonuses. Vehicle provided. Uniforms provided.
To apply: fax 905-843-1973
Mr. Handyman is a network of independently owned and operated franchises with over 220 locations in 35 states that provide commercial and...