Service Technician (Former Employee) – Calgary, AB – 3 July 2016
A typical day was much like any other service technician/mechanical technician type work. An item needed to be fixed so we would diagnose issues, present solutions to clients, and proceed with repairs where needed. The main difference of this job compared to other service jobs is that these products were wheelchairs and scooters and often the customer chose to stay in them while the work was being done. It's also unique in that the person and unit had to be perceived as one cohesive apparatus because of the function of the equipment... a wheelchair acts as an individuals legs, spine and sometimes their arms. The management team had very different approaches to managing people and the assigned work. The company is owned by a major holding corporation so the management is very "quota and month end totals" oriented compared to people oriented. The coworkers were basically set up in three teams - service team, sales team, and reception/office team. There was a definite team spirit within the three areas themselves, especially in the service team, but there seemed to be a barrier between all three of the groups as a whole. Everyone was friendly to one another in a group setting but there was apparent derision in a one on one basis. The hardest part of the job from my point of view was the emotional aspect - You are working with people and families who have special needs and sometimes their condition and circumstance can really tug at the heart strings, especially families with kids using the equipment. The most enjoyable part of the job for me was the technical aspect.more... Working with my hands is enjoyable and rewarding. Being able to see tangible evidence of a job well done is a big plus.less
Good benefits package and hours.
Often very dirty, smelly work requiring rubber gloves and a face mask.
Home Accessibility Administrator (Former Employee) – Burnaby, BC – 12 April 2016
A typical day was busy, but I enjoy busy. I would schedule my technicians, process quotations and work orders for my sales reps, invoice when completed, send quotations to ministry and deal with customer inquiries. In a position like this, you need to know how to prioritise and I learned to do that well.
I enjoyed the positive outlook my co-workers would bring to work and I enjoyed helping our clients. When you help someone, it brings a new meaning to your work.
Not a hard job , Self gratifying when completing an install or making repairs, great to see that what you have done will be helping someone in need, have a better quality of life. Co - workers are great , management is a different story, No support , no tools , no technical information, no communications , no guidance
Sales Administrator (Former Employee) – London, ON – 20 April 2015
Productive and fast paced environment. While employed at Motion Specialties, I learned inventory control, scheduling, administration duties, and teamwork. Had a very good working relationship with my Management team. Some difficulties of the job were understanding the different personalities of co-workers and lack of proper communication between the corporate office and our office. The most enjoyable part of my job, was customer satisfaction. Knowing that I could make a difference in someones life.
Discounted medical supplies
A constant feeling of insecurity. It always felt like the Company was going to close.
Rental Coordinator/Supervisor (Current Employee) – Windsor, ON – 10 April 2015
A typical day at work is surrounded by lots of smiles and friendly co-workers all working very hard to help our clients. I learned to value the people that you work with. I am not leaving here because I wanted to leave, but the company was having lay offs and I was one of the people affected
Service Coordinator (Current Employee) – Windsor, ON – 21 March 2015
This was a very fun place to work with fun people but I did not see it as a serious career path. If you are interested in making close to minimum wage and having a great time while doing so, this is the type of work place you should try to work at
Sales Coordinator (Former Employee) – Hamilton – 13 January 2015
this is an entry level position. This is a dumping desk for everything that happens in the office. Left to your own devices to figure things out for yourself. Product knowledge and years of employment does not make someone a trainer. When asking office manager questions responses are in a patronizing and condescending manner. CRM system is prehistoric and training is horrendous. Expected to go solo after a week with little direction due to process and instructions being unclear. GM is MIA and office manager is moody beyond acceptance. Employees are nice people.
The working conditions are terrible with no available working stations or proper chairs to use. Bathroom is disgusting with no ventilation and the kitchen is no better.
The interview is one sided with questions being fired at you ending with "do you have any questions".
Pay is poor for amount of work required. Don"t quit your job to go here.
Service Coordinator (Current Employee) – Calgary, AB – 14 October 2014
The mobility/medical rehab industry was something I had no experience with before. I have learnt a vast amount working here and find the work very rewarding. I'm very looking to have a good working relationship with my colleagues which creates a productive work environment. The hardest part of my job is I can't help everyone. The most enjoyable part of the job is a happy customer.
Agreeable worksite but company was moving into major change that back stepped my choice of employment there. Or so I thought and admit I was wrong.
Sales support (Former Employee) – Carnforth Ave in Lawrence & Victoria Park – 22 January 2014
Very open and jovial work environment that included daily consultation with sales reps, other support staff, management, and warehouse staff. You can provided same products and services yet do so in completely different manner. On site management team had open door policy and took time to speak with all employees when needed. Most of the co-workers were quite acceptable to having new staff and ideas on site. The hardest part of the job is hearing the many hardships the clients had endurred to get to the point where they needed the company services. The most enjoyable part of the job was the ability to help the client get what they needed to enhance their daily living needs.
The atonomy to do what you needed and when. Offsite, outside work hour social gatherings.
Certain off site management did not view employees as people.
Regional Accounts Manager, LTC/Retirement Homes (Former Employee) – Toronto, ON – 11 December 2013
I was very happy to be part of the Motion Specialties team for 2 1/2 years. I was a Rehab/ Mobility Consultant for 2 years and then promoted to Regional Accounts Manager. I was the primary contact for LTC's and Retirement homes to contact for daily business and to make sure all sales force were adhering to there responsibilities.