A typical day was much like any other service technician/mechanical technician type work. An item needed to be fixed so we would diagnose issues, present solutions to clients, and proceed with repairs where needed.
The main difference of this job compared to other service jobs is that these products were wheelchairs and scooters and often the customer chose to stay in them while the work was being done. It's also unique in that the person and unit had to be perceived as one cohesive apparatus because of the function of the equipment... a wheelchair acts as an individuals legs, spine and sometimes their arms.
The management team had very different approaches to managing people and the assigned work. The company is owned by a major holding corporation so the management is very "quota and month end totals" oriented compared to people oriented.
The coworkers were basically set up in three teams - service team, sales team, and reception/office team. There was a definite team spirit within the three areas themselves, especially in the service team, but there seemed to be a barrier between all three of the groups as a whole. Everyone was friendly to one another in a group setting but there was apparent derision in a one on one basis.
The hardest part of the job from my point of view was the emotional aspect - You are working with people and families who have special needs and sometimes their condition and circumstance can really tug at the heart strings, especially families with kids using the equipment.
The most enjoyable part of the job for me was the technical aspect. Working with my hands is enjoyable and rewarding. Being able to see tangible evidence of a job well done is a big plus.