Service Shop/Branch Manager for New Service Center
BC Bearing/Motion Canada - Prince George, BC

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BC Bearing/Motion Canada, a leading distributor of industrial MRO (maintenance, repair and operation replacement) parts, and the largest Bearing and Power Transmission Company in NA are currently recruiting for a Service Shop Branch Manager for a new service shop opening in Prince George, BC. This exciting and challenging position reports into the Regional Director and will lead a team of shop foremen, technicians, support personnel, and may include other direct reports.

Motion Canada is an industry leader with approximately $430 million in sales and over 60 branches across Canada. With a national platform, a track record of success, an entrepreneurial executive team, and the backing of a multi-billion dollar parent company (Motion Industries) Motion Canada is positioned for strong growth across Canada. The company is a leading industrial distributor and provider of more than 4.8 million parts and services.

Purpose:
Create and lead a team that provides support services to enable branches to continually increase market share of available business at acceptable net profit returns. Primary role is managing the overall success of the Service Center by maximizing service levels while remaining cost-competitive, through the leadership of others.

Scope:

  • Autonomy to utilize personal experience and training, tools and policies provided by Motion Industries, and talents of Service Center team. Also is responsible for implementing corporate initiatives and policies and procedures to support the overall direction of Motion Industries
  • Decisions must support both short and long term goals

Key Accountabilities

Sales:

  • Supports the branch sales teams to retain current customers and develop new, profitable customers through repair, fabrication, kitting and project management services
  • Works in conjunction with sales teams to support current accounts to ensure their satisfaction and understand both current and future needs
  • Creates materials for and conducts formal and informal capabilities presentations to customers
  • Works collaboratively with product specialists in providing support to existing and potential new accounts
  • Maintains key local supplier relationships

Customer Service:

  • Overall responsibility for ensuring a high-level of internal and external customer service, including providing technical assistance, resolution of problems surrounding delivery of repaired products and troubleshooting
  • Fills in for other Service Center positions as needed
  • Responsibility for ensuring repair turn-around times meet customer expectations
  • Must comply with Motion Industries’ Driving Standard Policy
  • May be required to be on-call on nights or weekends, depending on need
  • Responsible for physical plant, including cleanliness and security

Business Planning:

  • Leads the long and short-term planning necessary to implement service and support programs that meet the needs of Motion Industries’ customers
  • Directs staff in refining, developing and implementing service programs as needed, in conjunction with the business plans of the branches and Motion Industries
  • Escalates decisions to appropriate Regional Management and Corporate support (e.g., HR Facility Required Contracts, Media inquiries, etc.)

Financial Responsibility:

  • Has overall accountability for all financial results, revenue, expenses, asset control
  • Understands Key Performance Indicators
  • Ensures compliance with Motion Industries’ Performance Standards, with proper recognition of investment for long term growth
  • Establishes Service Center labour rates and repair and services pricing strategy
  • Prepares annual budget and leads the Service Center to achieve quota
  • Reviews financial package monthly to ensure Service Center meets established financial goals, analyzes expenses and determines ways to reduce costs
  • Ensures reasonableness and accuracy of financial statements
  • Has overall accountability for service center inventory including the annual PI process
  • Asset Management within the Service Center, including acquisition and maintenance of tools and equipment
  • Ensure compliance with and maintenance of ISO and internal quality programs
  • Complies with all Motion Industries Operating policies and procedures, including all Sarbanes Oxley requirements

People Management:

  • Ensures compliance with GPC and Motion Industries’ HR policies, including Code of Conduct
  • Be the example of proper conduct and professionalism in the Service Center with staff, customers and suppliers
  • Be knowledgeable of both leadership and management skills and employ as necessary
  • Provides direct supervision to Shop Foreman, Technicians, Support Staff and Labourers (may include other direct reports), completes and communications performance evaluations and provides coaching, training and guidance; responsible for recruiting, hiring, and terminating employees (as relevant)
  • Shares company information with Service Center staff as appropriate

Training:

  • Attends training sessions regularly to continue professional growth and development

Education & Experience:

  • Leadership, communication, relationship and people management skills required
  • Analytical and mathematical skills required
  • Financial acumen preferred
  • Experience in managing within a Shop environment preferred
  • Post secondary education in a technical discipline preferred
  • Reasonable level of experience and proficiency in fluid power, lubrication and mechanical systems required
  • Knowledge of trades such as welding, machining, etc, will be an asset
  • Mechanical aptitude required
  • Industry experience required
  • Reliability, organization and attention to detail required
  • Moderate computer skills, including communicating internally and externally via email, performing some financial calculations and generating reports
  • Good driving record required

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