Summary of Position:
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and work in a fast paced environment with new challenges daily. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Requirements of position:
MUST be available and willing to work on weekends and holidays!
Prefer if you apply in person. 133 Lansdowne St E Peterborough, ON K9J 7P7
Previous experience an asset.
Knowledge, Skills and Abilities:
Excellent communication skills
Good organizational skills
Effective conflict management and decision-making
Previous experience in customer service is an asset
Ability to use a variety of computer applications
Cash handling experience is an asset
Time management skills
Working knowledge of the facility, services and local area