Guest Service Representative (Former Employee), Burlington, ON – May 27, 2014
Pros: employees appreciation
Cons: different types of customers
- Answer phone calls and make reservations, check-in guest, ensure balance all the payments at the end of the shift, may be have to do extra shifts (16 hours altogether), deal with companies for the direct billing, enquiries and problems, deal customers problems or complains, sometimes have to call police officers for guest safety. - Deal with housekeepers – more... - know how to deal or behave with co-workers. improved really good customer service, can any type of situations - Really great management, very flexible - co-workers - sometimes hard to deal with housekeepers - i did not find anything hardest part - morning shift is really enjoyable part of this job – less
housekeeper (Former Employee), Brandon, MB – July 3, 2013
Pros: totally a hour resting time, it seperates three times evenly.
Cons: long hours
It was a full time job, and I worked 8 hours everyday. It requires lots of human labours. I learned how to make my daily life time better, because I spent most time with my job. The hardest part always are lots of check out rooms, but I enjoy to work with my co-workers, I'm the youngest when I was there, they taught me a lot, and sometimes if we have – more... lots of rooms, we helped each other. It's a good experience – less
House Keeping & Laundry Attendant (Former Employee), Brampton, ON – February 22, 2013
Pros: great staff to work with..
Cons: disagreeable customers..
Peaceful work environment, great staff to work with. I have learnt to be efficient in all areas of this establishment and to represent my work effectively and responsibly. Management sets proper guidelines for workers to follow in order to work efficiently and to accomodate satisfied customers. No part of any job is hard if you apply yourself with knowledge, – more... common-sense and hard work. The best part of the day is to have the work completed in a satisfactory manner pleasing to the clients, management and myself... – less
Guest Services Representative (Current Employee), VA – December 16, 2014
Pros: i have employment
Cons: no lunch break, little to no wage increase
I enjoy the people I work with not so much the job. Its kinda of a let down to see how much people try to scam you to save a couple of dollars. Constantly understaffed, under prepared. Never received an employee handbook so wasn't clear on what my actual duties were, but gm said its what ever he tells us to do. Because Housekeeping continued to exceed – more... minutes per room, they had to send laundry home early and now Front desk had to do laundry on top of regular duties, and if it wasn't completed we would get written up, but housekeeping was never reprimanded for exceeding minutes per room. Motel 6 is the only place where 8 out of 10 is bad, Even though our product is cheap out dated and faulty we have to maintain a perfect score to keep our job – less
Night Auditor (Former Employee), Riverdale, UT – December 12, 2014
I worked the audit position.
To simplify a standard day; I show up and ask the previous co-worker how their shift was and if there is any information that need to be passed on. After that I would pretty much wait until 5:00. At 5:00 I would print out my audit work and fact check/balance the days money flow. If something was wrong I would have to troubleshoot – more... to find the source of the problem and correct it if I could or forward the issue to the manager. Throughout the shift I would get around 5-15 customers looking for a room. When the next shift shows up to take over, I pass any relevant information to the co-worker and head home.
The hardest parts of the job would be dealing with a disgruntled customer, searching through the days paperwork if there is a problem and staying awake the whole shift if you're not used to working overnights.
The best part of the job is probably the downtime while you work. This job is perfect for people taking online college classes or writers and the like. – less
Housekeeping (Former Employee), Spokane, WA – December 9, 2014
Pros: stress free
Cons: dirty dirty rooms
I was a housekeeper so I learned how to clean the guest rooms in accordance to policy. The motel was well managed with a manager who lived on property so if there was ever any issues they were always right there. It was a good team of housekeepers we all worked on are own list of rooms, but we helped each other when we would finish are list to help – more... them get theirs done. The hardest part of that job was when we had people come in and trash the room they were in. All in all I liked working there the work was stress free. – less
Guest Representative / Customer Service Associate (Current Employee), Vallejo, CA – December 8, 2014
Pros: good working skills
my typical day would to keep a smile on my face and show the customer that you know your job and that you show them respect. The management was great there and the coworkers were great except a couple of them.I learned that you have to make the customer happy and show them that you do care about there experience and making them know you care about them – more... getting a good experience there at your place of employment. they will return and you get them in fast check in. I have had a good and bad times there , I go in to work and i make sure the other shifts have supplies and papers they will need for the day. Also i make sure that the next shift has change, and keys so they don't have vend right out of the get on the clock . – less
Receptionist (Current Employee), Lansing, IL – December 7, 2014
Pros: college student friendly, flexible, reliable, productive
Cons: poor management
A typical day at work depends on the day of the week, Some days are busier than others. I answer telephone calls constantly, assist customers, and check in customers. There's really never a dull moment. The management is okay but could use some better communication skills. Despite the issues I'm able to fulfill my job. My co workers are great to work – more... with. The most enjoyable part of the job is making someone's day. – less
A great place to gain customer serivce experience.
Guest service representative (Former Employee), Vacaville, CA – December 6, 2014
dealing with rude customers with their racist comments and cursings. being confident with the job performance I did and never hesitate in completing any job task that is given to me. co-workers were very friendly and all were very easy going, trustable, honest and hardworking at the same time. hardest part of this job was getting a preferred room for – more... guests and dealing with their complains. enjoyable part - police coming in and arresting the guests due to their doings or behavior. – less
Night Auditor (Former Employee), Oklahoma City, OK – December 5, 2014
Posts room charges and taxes to guest accounts.Processes guest charges voucher and credit card vouchers.Posts guest charge purchase transactions not posted by the front office cashier.transfer charges and deposits to master accounts.Verifies all account postings and balances.Monitors the current status of coupon, discount, and other promotional programs.Tracks – more... room revenues, occupancy percentages, and other front office statistics.Prepares a summary of cash, check, and credit card activities.Summarizes results of operations for management.Prepare of End of day procedure.Run end of day process in property management software (PMS).Understand principles of auditing, balancing, and closing out accounts. operate PMS, typewriters, and other front office equipments.perform check-in and check-out procedures – less
Manager On Duty/Guest Service Representative (Current Employee), Cheyenne, WY – December 3, 2014
I have worked in customer service all of my life from table buser, waitress, hostess, cook, dishwasher, town clerk/treasurer for a government entity, bar tender, serveral assistant manager jobs to hospitality work. I am very eager to learn new things and would a career change.
Typical day at work now is: greet morning customers with coffee, answer – more... phones all day long, check in and out guests throughout my shift, do the deposit, check the audit packs, check hours for everyone, daily log of rooms sold, hours worked, expenses paid out etc. Handle any and all guest comments or complaints if any. Do paperwork for all new hires or ones that are let go. The most enjoyable part of the job is the customers and book work. – less