Guest Service Representative (Former Employee), Burlington, ON – May 27, 2014
Pros: employees appreciation
Cons: different types of customers
- Answer phone calls and make reservations, check-in guest, ensure balance all the payments at the end of the shift, may be have to do extra shifts (16 hours altogether), deal with companies for the direct billing, enquiries and problems, deal customers problems or complains, sometimes have to call police officers for guest safety. - Deal with housekeepers – more... - know how to deal or behave with co-workers. improved really good customer service, can any type of situations - Really great management, very flexible - co-workers - sometimes hard to deal with housekeepers - i did not find anything hardest part - morning shift is really enjoyable part of this job – less
housekeeper (Former Employee), Brandon, MB – July 3, 2013
Pros: totally a hour resting time, it seperates three times evenly.
Cons: long hours
It was a full time job, and I worked 8 hours everyday. It requires lots of human labours. I learned how to make my daily life time better, because I spent most time with my job. The hardest part always are lots of check out rooms, but I enjoy to work with my co-workers, I'm the youngest when I was there, they taught me a lot, and sometimes if we have – more... lots of rooms, we helped each other. It's a good experience – less
House Keeping & Laundry Attendant (Former Employee), Brampton, ON – February 22, 2013
Pros: great staff to work with..
Cons: disagreeable customers..
Peaceful work environment, great staff to work with. I have learnt to be efficient in all areas of this establishment and to represent my work effectively and responsibly. Management sets proper guidelines for workers to follow in order to work efficiently and to accomodate satisfied customers. No part of any job is hard if you apply yourself with knowledge, – more... common-sense and hard work. The best part of the day is to have the work completed in a satisfactory manner pleasing to the clients, management and myself... – less
Issued receipts, refunds, credits, and change due to customers. Offered new promotions, dine in/out service at the completion of transactions. Received payments by cash, credit/debit cards, and gift cards.
GENERAL MANAGER, G6 HOSPITALITY (Current Employee), Oklahoma – October 21, 2014
Cons: wages, lack of training, no advancement
Liar, liar pants on fire!! You live on property as a GM, so they can work you to death. You are constantly working hourly positions because their is not enough labor. So you are the laundry person after working your ten hours, you get to wash linen 5-6 days a week. You are constantly being held accountable for an outdated product, old buildngs, dated – more... equpment. Your job s threatened every month based on unfair guest satisfaction scores - even if you make profit. No support!! – less
General Service Representative (GSR) (Former Employee), Paso Robles, CA – October 15, 2014
The reason I quit was due to a coworker repetitively hitting me on my head. I was warned about several of the employees, which has been there for a while, how they like to push the new employees out. Well, they won and that is why i am searching for another job.
Fast-paced work environment that allowed creativity when sovling problems.
Manager on Duty (Former Employee), Jacksonville, FL – October 5, 2014
Pros: many new customers, something new everyday, hard work.
Cons: often an unsafe and threatening location.
My day at work would consist of arriving early in the morning to count out and drop off the nightly revenue at the bank, deal with any pressing matters from the night before, and correspond with the corporate offices as needed. I would then spend some time with my employees in their different departments to observe, correct, and advise upon their conduct. – more... I would assign daily projects for my team and hold a safety committee meeting as well. The rest of my day would be spent greeting customers, inspecting rooms at the hotel to ensure company standards, and to complete special projects of my own. I learned how to lead a team effectively and honed my customer service skills. The management team personal often changed but I had a great working relationship with all my supervisors and worked hard to support them. I managed two different locations and both teams were extremely close-knit. Many of my co-workers had been there for years and had be trained primarily by myself. I really enjoyed making positive changes and a real difference in my daily work. I believe mistakes are a training opportunity and I loved to watch my employees grow and succeed with my help. The hardest part of the job was remaining safe as both locations were not in a good area. I would often have to contact the local police for external incidents. – less