Customer Relations Administrator (Part-time)
Moscone Tile and Moscone Marble - Vaughan, ON

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We are seeking a part-time Customer Relations Administrator to join the team in our high-end surfaces retail showroom. The Customer Relations Administrator will be the first point of contact with our clients in our 19,000 square foot high-end tile and natural stone showroom. The Customer Relations Administrator plays a central role for all showroom-related administration. The energetic, dynamic, self-motivated professional must be client-focused and meticulous.

Position Summary:

Customer Relations:

  • Coordinate & direct customer traffic flow efficiently
  • Receive and direct calls accordingly
  • Respond to inquiries regarding showroom orders and order balances
  • Offer clients refreshments, if necessary
  • Respond professionally to client complaints, questions, and concerns

Showroom Support:

  • May assist sales people in the creation of purchase orders or sales orders as necessary
  • Maintain supplier and client rolodex
  • Update staff of supplier closures and other important information
  • Maintain and order supplies as necessary

Accounting-related functions:

  • Reconcile Cash and day end processing
  • Maintain cash float
  • Create daily batch lists

Order Processing

  • Some sales order creation ( house accounts, some retail)
  • Purchase Order entry
  • Sales Order traffic monitoring & advising clients once orders are completed for pick up

Qualifications:

  • 1-2 years administration and customer service experience is preferred
  • College diploma is preferred
  • Excellent detail orientation and accuracy
  • Excellent communication skills are mandatory
  • Professional demeanor required
  • Ability to multitask in a busy environment
  • ACCPAC experience or related software experience is a must

This position will be 2 days per week on a 9-5 basis in our Vaughan showroom.

Deadline to apply: April 22, 2012.

We thank all applicants for applying, but only those selected for an interview will be contacted.


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