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Morneau Shepell
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32 reviews

Morneau Shepell Employer Reviews

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Job Work/Life Balance
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Pension
Pension (Former Employee), TorontoAugust 31, 2012
Pros: people are great, various other areas to grow
Cons: do way too much for the salary they pay, management not supportive
Worked for this company as a pension analyst and to be honest, you never do what your paid to do. They expect you to answer calls from members even though they have a call centre. They also expect you to do admin duties such as photocopying member statements, communication, etc and have you manually stuff envelopes.
Management is not very responsive – more... to employee concerns. They tend to turn their backs and pretend they're going to do something about it. They seem to be reluctant to let go of the "bad apples" and instead have the good workers leave on them. – less
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Rewarding place for a hard worker
Pension Analyst (Former Employee), Toronto, ONMay 22, 2012
It was a fun and educational experience. Hard work is essential everywhere if you want to succeed and Morneau is no exception but the firm has a lot of enthusiasm and positive energy.
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Good company
External Consultant (volunteer) (Former Employee), Toronto, ONMarch 26, 2012
Pros: guidance
Worked (volunteer) only for 2 months. Management was very supportive
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More work given than can be reasonably handled
CSR (Former Employee), Greentree, PAAugust 27, 2013
Pros: free healthcare
Cons: no advancement, rotating schedule makes it hard to plan anything outside of work (doctors appts, etc)
I was a Customer Service Representative doing medical and pension benefits for a fluctuating number of clients but the number was always 10+. The company seemed as though it was going to move it's US base to Atlanta, Ga when they opened a call center down there. A significant number of upper level client directors and processing analysts took more secure – more... employment opportunities. The company has only hired a few people here and there to replace the lost directors and analysts. As a result, an unreasonable amount of work is circulated to everyone who is left. A typical day for a CSR is answering 30-50+ phone calls, managing client email boxes (and responding to emails asap), keeping detailed notes of each call, handling emergency updates by sending password encrypted emails to carrier contacts, working to resolve ongoing issues, and keeping track of everything you do because it's very important that you be able to account for 90% of what you do all day if asked to produce such a record. It's an "everything needed to be done yesterday but don't worry you might get a $0.20cents/hour raise next year if you continue to work yourself into the dirt" kind of attitude/atmosphere and not a company I would recommend to anyone. They have promoted CSR's twice in the few years I've been there but really promotions seem to be half based on nepotism and half on talent. – less
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Lack of training, poor management,employees and management use drugs
Customer Service Representative (Former Employee), Atlanta, GAAugust 18, 2013
Pros: the office is located in a nice building
Cons: management is horrible, breaks are short sometimes cancelled, people in the office aren't friendly, favoritism shown to certain employees
This is by far one of the worse call centers I ever had the pleasure of working in, the call center manager has no benefits knowledge and is quick to tell you that "this is not his job", it is very apparent he uses drugs along with several other employees including HR. The so called training consists of a powerpoint (if your so lucky), a few handouts – more... and sitting with other employees for a few days. Benefits analysts were constantly complaining about their jobs as if they did anything to begin with. Other people in the office are not friendly and acted as if we were invading their space. If you are looking for a position where you won't be happy and will dread coming to work everyday...this company is for you...if not, don't waste your brain cells. – less
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Excellent Compay
Recruiter (Former Employee), Toronto, ONJune 12, 2013
Morneau Shepell/Shepell fgi is an excellent company to work for. The people and culture were the best.
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Too much work and no OT pay
Disability Case Manager (Former Employee), Don Mills, OnFebruary 5, 2013
Pros: telecommute
Cons: workload unreasonable
The job was tele commute which has some benefits. However; the expectations were far too much. the compensation seems great but you put in a lot of hours. The hours you work are not paid for. You need to complete the work or it could become a performance issue. Everyone is in the same boat and struggling to keep up. I have previously done this type – more... of work and never had or since then had any difficulty keeping up. – less
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Great product, great people
Director of Business Development, U.S. Region (Current Employee), Lafayette, CAJanuary 3, 2013
Great opportunity, bad timing for me. Not yet fully committed to U.S. Market
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Many opportunities to grow
Processing Analyst (Former Employee), Pittsburgh, PADecember 11, 2012
Pros: free parking
Cons: parkway traffic
I enjoyed working at Morneau, the people were great and there were always opportunities to grow and expand your knowledge.
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Very friendly atmosphere, management easy to work for
Telephone Operator (Former Employee), Pittsburgh, Pa.August 6, 2012
Pros: gives you a better understanding of medical benefits.
Cons: not enough work hours
* A typical day at work is answering calls from insured customers wanting to know more about thier benefits.

* Learned how to understand medical and dental benefits not just for our clients but for myself also.

* Management and and co-workers were excellent, everyone got along and helped each other.

* The hardest part of the job was learning the – more... different types of benefit coverage.

* The most enjoyable part of the job was help others understand thier medical benefits and getting them enrolled into a plan that met thier needs. – less
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Environnement de travail agréable
Analyste principal, Rémunération (Former Employee), Montréal,QCApril 29, 2013
Pros: très beaux bureaux
Cons: beaucoup d'employés
Possiblité de formation continue, travail d'équipe valorisé, compétition très forte dans le domaine des enquêtes de rémunération.

About Morneau Shepell

Morneau Shepell helps organizations reduce costs and improve their competitive positions by supporting the financial security – Read more