Client Service Representative (Former Employee) – Calgary, AB – 17 April 2013
- Management is awful. No people skills and no value for the employees. They don't know how to effectively manage whatsoever. They also have no problem telling others on your private issues. - No Rewards or Recognition's. - No Advancement. - Expect to stay late but don't expect it to be appreciated. - If you work your "required hours" and get your job done, they still view you as a slacking employee. - Promises will be made but never kept. - HR is horrible. Don't ever expect to get help from them or to have issues solved because it will never happen. You will end up being burned badly. Their easiest way to solve problems is just to let go people instead of solving the issues. In their eyes, you're always wrong. - Very disorganized - They're only about money money money. If you have to cover 3 jobs, that's just perfect for them.
CSR - Customer Service Representative (Former Employee) – Toronto, ON – 5 February 2018
1. lack of transparency in the teams, lack of organization . I would not recommend it to anyone that likes to strive in their work because there is going to be a lot of barriers. Coworkers are nice overall.
2. toxic environment due to poor communication between teams, a lot of triviality.
3. It is unhealthy as a workplace and surprising from a company that promotes workplace mental health.. I don't know about the other departments but there is a high employee turnover in the call centre.