Health Management Intake (Former Employee) – Mississauga, ON – 19 April 2013
Morneau Shepell is a "JOKE" I am surprised that they are still in business, I guess they would be in business because they pay their employees peanuts. The workload is CRAZY they pile and pile on work but too cheap to pay their employees. Upper management is the worst, they are big children that sit around and gossip about other coworkers.
The only thing that is great about the company is the employees, you will never ever find a bunch of amazing ppl.
My department that I worked in was health management department we processed all the STD claims. Management is a joke, they are too busy feeding their fat behinds to do actually work. Clients are in the process of suing the company due to lack of communation from case workers. I wouldn't be surprised if they lose that contract.
My advice too anyone who is looking at this company is look twice, have this company as your last resort.
long hours, large workload, poor wage and bad management
Customer Service Representative (CSR) (Former Employee) – Montréal, QC – 12 October 2017
A regular day at Morneau Shepell is answering the phone, helping out the team. We worked very independant. Very responsible. The managers were approachable. There were a lot of support fir the employees.
Pension Analyst (Current Employee) – Toronto, ON – 5 October 2017
As a new graduate, I am very satisfied with the work environment and the salary. I didn't feel overwhelmed yet, and people are very friendly. It is not as stressful as I think as a first job. Feels like working for the government. Good work experience overall.
Software Developer (Former Employee) – Markham, ON – 25 September 2017
I was present at Morneau Shepell for a little more than a year. During this time I was able to work on one major feature and many hundreds of bugs that could have easily been prevented by good engineering practice.
The releases were generally done on a monthly basis but where not executed in any kind of true agile process.
Teams were unclear, and management was distant.
A great amount of information about business process was allocated to several prominent employees whose time was so valuable that it was difficult to get work done or otherwise be productive.
There was a lunch-room but virtually no culture to speak of. Close-knit workers would tend to stick together and form small groups but outside of a Holiday party and a movie day there seemed to be very little bonding.
No career path or performance reviews were done, no opportunity for learning or advancements were obvious.
Retention seemed to be low.
Benefits needed to be opted into in order to be received but it seemed that there was little to no access to HR to explain such things.
I believe it is a different world for contractors, but from the perspective of a permanent employee, that is what I experienced.
- Unfortunately there is a lack of management, in terms of support and training; - Work is repetitive; - There is very little focus on improving procedures or creating a workflow for each client team - Employees are overloaded with work and lack knowledge and training to properly serve clients - As an improvement, there should be a program created in order to properly introduce and train new employees about the system they will be using as well as the clients they will be working on - Social comity planned fun activities during the summer
Can work from home, although limited to 1 day a week
Bilingual Client Care Counsellor (Former Employee) – Montréal, QC – 9 September 2017
location of offices is good and accessible good atmosphere among clinical staff organization focuses too much on retaining clients than staff do not provide enough coaching or experience to clinical staff
Client Manager, Pension (Current Employee) – Toronto, ON – 6 September 2017
I have worked at MS for 4 years and I must say the downtown Toronto office needs new management. The current managers show blatant favouritism towards certain employees, like going out for coffee in front of everyone else. The office turn over is extremely high, there is no work life balance. Management does not listen to what the employees are saying, they just blame you when something goes wrong.
You are expected to work several hours of overtime and there is not pay for OT. The system is horrible even though it's sold as robust and cutting edge. Do not work here, you will regret it.
Account Management Co-ordinator (Former Employee) – Toronto, ON – 4 September 2017
I loved my job here but it was time to move on. Personal reasons and a lot of thought went into leaving this company. It was one of the hardest decisions I had to make, but it was nest for me to move on.
Call Centre Representative (Former Employee) – Toronto, ON – 13 August 2017
Typical call center culture with high turn around of employees. Training is adequate and on the job support is available. Management tries hard to compensate but phone agents have to deal with inadequacies of some of the administration teams (other are brilliant) and with timeframe issues caused by clients and regulations that generate massive influx of calls.
Coordinator (Current Employee) – Toronto, ON – 10 August 2017
Your job may not hard but the amount of work required for one person to complete is ridiculous. You feel like you're drowning in emails and due dates - problems that would be eliminated if there were enough people to do the job. At one point I was doing the job of 3 or more people that had since left, yet my department wasn't provided with assistance for over 5 months due to "budgetary restrictions". Just feels like you're running a race meant for you to lose.
Benefits and Pension Specialist (Current Employee) – Toronto, ON – 23 July 2017
The work culture here can be a little passive aggressive and degrading. Everything is measured on the computers, so you bathroom breaks are monitored. If you cannot get your body to work with your allotted break schedule you will get "in trouble" for using emergency bathroom break time
Poor clinical supervision and support, isolating work environment
Counsellor (Former Employee) – Vancouver, BC – 22 July 2017
Clients are booked by a central administrative office. Counsellors are expected to see six or seven clients each shift. Very little or no clinical supervision provided. No training or continuing education provided. Isolated from clinical colleagues. Meetings held by teleconference, the content of which included operational updates rather than clinical issues. As one might expect in a corporate environment, emphasis was not placed on client-centred care; rather, the focus was on maintaining and securing more contracts. EAP work is generally tailored for a specific kind of client, one who is able to function in a work environment and/or who has supports in her life. However, not all clients fit inside this "box". Clients with histories of trauma, complex grief, strong Axis II traits, etc. are difficult to assess and treat within the EAP model. The difficulty within this model does not lie in being unable to treat such clients. Instead, the fact that clinical supervision is not available to assist with consultation around treatment planning to transition these indiv iduals to more appropriate resources within the allotted time frame is problematic Instead of being a supportive, rewarding experience as work in this field typically is, employment with Morneau Shepell was stressful, supervision and/or peer support was difficult to access, and situations that should have been discussed in clinical supervision were instead used as an opportunity to blame and shame. I have worked for other EAP companies, and would gladly return to fulfill their contract work over having to continuemore... to work for Morneau Shepell.less
Counsellor (Current Employee) – Vancouver, BC – 19 July 2017
If you're wanting to work in an area with no support, guidance or feedback from a manager, this is the place for you! No contact. Poor managers that say one thing but never do it. Lies. Had one great manager but then we got stuck with one that literally did nothing to support or guide. Not a lot of paperwork, which is great. Not the best for wage. They charge companies 160 an hour and pay you 35 on average. Benefits are okay IF you choose the right package. Suppose to close down in 3 sessions, which is hard at times especially given some of the files we get. If you don't, your score ratings go down and there goes your raise. Overall, look somewhere else
Director - Business Development (Former Employee) – Toronto, ON – 13 July 2017
Great learning ground but very silo'ed. Decisions were made at times that impacted other sectors of the business without any consultation. Company is a great place to meet intelligent, hard working people but work load is way too much and staff is stressed.
A company that makes efforts to be on the cutting edge and has developed worthwhile initiatives to clients and customers. However, programs are developed and rolled out before logistics or resources are in place - often because an organizational customer has placed a demand for the program. This has resulted on stress of Morneau employees who are trying to deliver the service or build the platform for it and has generally resulted in complaints from clients and and breakdown in delivery. Excellent talent across the company. Encouragement, morale and respect between employees on the front lines (not management). Good benefits. Poor wages, below industry standards. Emphasis is on profit. Employee morale is low.
Micromanagement and hierarchical management style. Aggressive. Lack of transparency from middle management up. Consistent failure to acknowledge contributors to committees or projects, generally endorsing only certain people. Opportunities are limited - under argument of restructuring they often demote or shift people into positions that are not qualified or displace people to move someone else into that position. Very high turnover rate.
Talent across departments, comradery and support from peers, good benefits
Hierarchical management style, Micro-management, engagement is supposed to be critical but management doesn't acknowledge the contributions of people, Revenue and profit margin is the priority, upselling is pushed, raises have been only 1 to 2% max