Morneau Shepell Employee Reviews

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Decent job
CSR - Customer Service Representative (Former Employee) –  Toronto, ON5 February 2018
1. lack of transparency in the teams, lack of organization . I would not recommend it to anyone that likes to strive in their work because there is going to be a lot of barriers. Coworkers are nice overall.

2. toxic environment due to poor communication between teams, a lot of triviality.

3. It is unhealthy as a workplace and surprising from a company that promotes workplace mental health.. I don't know about the other departments but there is a high employee turnover in the call centre.

4. The pay is fine.
Pros
Pay, coworkers
Cons
Micromanagement, lack of support
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Productive and fun workplace
Client Care Representative (Former Employee) –  Mississauga, ON31 January 2018
Everyone is willing to help whenever you ask questions. Great management team. Fun environment. Management not strict and like you to take advantage of breaks
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Very Processed Orientated
Disability Manager (Former Employee) –  Home Office - Edmonton24 January 2018
Used process as a way to consistently manage cases.

Although Initial training was provided most training was acquired through hands on work which slowed down client service. I most often felt I should have figured out how to do something on my own..

Decent job if working from home is a good work environment for you. Difficult if that is not the case for you.
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An upbeat company
Counsellor (Part-Time) (Current Employee) –  Brampton, ON10 January 2018
Busy office with growing customer base. Market leader in the field with lots of opportunities for career advancement. Company is forward-thinking and provides excellent services to customers.
Pros
Collaborative and relax workplace culture
Cons
Pay advancement is minimal
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Balanced Work Life
NETWORK ADMINISTRATOR (Current Employee) –  Toronto, ON4 January 2018
I have worked for Morneau close to 5 years. The work life balance is great with the option to work from home. I would recommend working for Morneau to anyone.
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Challenging place to work, but rewarding.
Clinical Counselor II (Current Employee) –  Calgary, AB2 January 2018
Work is great, enjoy the clients and the opportunity to learn. Have worked for them independently and on salary. Management I find are well trained and supportive of individuals who work for their company.
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Don't do it!
Client Care Representative (Former Employee) –  Toronto, ON22 December 2017
Management sucks! This company pays little and expects you to SELL SELL SELL basically. The goal is to try to make the client accept telephone counselling when most clients want in person counselling. When you have low scores in offering telephone counselling, this affects your pay increase and your performance even when you have amazing call quality scores. Please do not waste your time working here!
Pros
Great people to work with
Cons
Too many expectations for little pay, management sucks
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genial
ADMINISTRATIVE TECHNICIAN (Former Employee) –  Montréal, QC1 December 2017
belle expérience, bon salaire, pourrait améliorer la gestion mais ça passe
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Bad atmosphere
Analyste d'affaires (Current Employee) –  Montréal, QC16 November 2017
In implementation team, balance work/life is pretty bad. It is a one way road... you give your best and this company does not give back. Absolutely no management, you're on your own.
Pros
Good benefits
Cons
Salary, job advancement, training
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Great people; no long term vision or process development
SENIOR CLIENT MANAGER (Current Employee) –  Toronto, ON11 November 2017
The company expanded very fast, but the processes and the methodology remained at the “mom-and-pop” level. The large scale projects are saved by the heroics of the people implementing them. The benefits offered are behind the industry average.
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Top Tier Call Center
Client outreach coordinator- Online access (Current Employee) –  Montréal, QC8 November 2017
Morneau shepell is an excellent company to work for. They provide continuous learning and plenty of room for growth. The best parts of working for this company are the culture, the dynamic environment and all the amazing people.
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Good place to start a career
Client Care Counsellor (Current Employee) –  Toronto, ON6 November 2017
Morneau Shepell is an okay place to work, good place to start right after getting your degree. The shifts and salary are pretty bad, but the learning opportunities can be good. The corporate environment is not conducive to clinical therapeutic practice.
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crisis counsellor
Client Care Counsellor (Current Employee) –  Toronto, ON28 October 2017
Crisis counselling work in a fast paced environment with focus on assessment and management within the framework of the company - procedures and policies
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Great place to start your career
Fitness Coach (Former Employee) –  Toronto, ON27 October 2017
This is a great place to work if you are starting off on your career path. You will gain experience and build skills quickly. Not much opportunity for advancement or pay increases.
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free massages sometimes
Customer Service Representative (CSR) (Former Employee) –  Montréal, QC12 October 2017
A regular day at Morneau Shepell is answering the phone, helping out the team. We worked very independant. Very responsible. The managers were approachable. There were a lot of support fir the employees.
Pros
located downtown Montreal
Cons
rush hour
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Good place to start your first job
Pension Analyst (Current Employee) –  Toronto, ON5 October 2017
As a new graduate, I am very satisfied with the work environment and the salary. I didn't feel overwhelmed yet, and people are very friendly. It is not as stressful as I think as a first job. Feels like working for the government. Good work experience overall.
Pros
Good culture, free coffee
Cons
could be too soft sometimes
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Silos, silos everywhere
Software Developer (Former Employee) –  Markham, ON25 September 2017
I was present at Morneau Shepell for a little more than a year. During this time I was able to work on one major feature and many hundreds of bugs that could have easily been prevented by good engineering practice.

The releases were generally done on a monthly basis but where not executed in any kind of true agile process.

Teams were unclear, and management was distant.

A great amount of information about business process was allocated to several prominent employees whose time was so valuable that it was difficult to get work done or otherwise be productive.

There was a lunch-room but virtually no culture to speak of. Close-knit workers would tend to stick together and form small groups but outside of a Holiday party and a movie day there seemed to be very little bonding.

No career path or performance reviews were done, no opportunity for learning or advancements were obvious.

Retention seemed to be low.

Benefits needed to be opted into in order to be received but it seemed that there was little to no access to HR to explain such things.

I believe it is a different world for contractors, but from the perspective of a permanent employee, that is what I experienced.
Pros
Close to good food
Cons
No mentorship, no career path
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Can work from home
Senior Benefits Administrator (Current Employee) –  Montréal, QC20 September 2017
- Unfortunately there is a lack of management, in terms of support and training;
- Work is repetitive;
- There is very little focus on improving procedures or creating a workflow for each client team
- Employees are overloaded with work and lack knowledge and training to properly serve clients
- As an improvement, there should be a program created in order to properly introduce and train new employees about the system they will be using as well as the clients they will be working on
- Social comity planned fun activities during the summer
Pros
Can work from home, although limited to 1 day a week
Cons
Lack of support
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review
Bilingual Client Care Counsellor (Former Employee) –  Montréal, QC9 September 2017
location of offices is good and accessible
good atmosphere among clinical staff
organization focuses too much on retaining clients than staff
do not provide enough coaching or experience to clinical staff
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It was a great team environment.
Account Management Co-ordinator (Former Employee) –  Toronto, ON4 September 2017
I loved my job here but it was time to move on. Personal reasons and a lot of thought went into leaving this company. It was one of the hardest decisions I had to make, but it was nest for me to move on.
Pros
Lots of free lunches
Cons
Job security
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Overall rating

3.1
Based on 181 reviews
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3.1Work/Life Balance
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