Morneau Shepell Employee Reviews

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Great people; no long term vision or process development
SENIOR CLIENT MANAGER (Current Employee) –  Toronto, ON11 November 2017
The company expanded very fast, but the processes and the methodology remained at the “mom-and-pop” level. The large scale projects are saved by the heroics of the people implementing them. The benefits offered are behind the industry average.
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Top Tier Call Center
Client outreach coordinator- Online access (Current Employee) –  Montréal, QC8 November 2017
Morneau shepell is an excellent company to work for. They provide continuous learning and plenty of room for growth. The best parts of working for this company are the culture, the dynamic environment and all the amazing people.
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Good place to start a career
Client Care Counsellor (Current Employee) –  Toronto, ON6 November 2017
Morneau Shepell is an okay place to work, good place to start right after getting your degree. The shifts and salary are pretty bad, but the learning opportunities can be good. The corporate environment is not conducive to clinical therapeutic practice.
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Never ever...
HR Client Care Representative (Former Employee) –  Mississauga, ON28 October 2017
Worked here in the summer. Everyone else was great except for the manager who was a racist behind a desk. The pay was good, but you don't have a life depending on the shift that you get stuck with; you have no say in choosing your shift. Although the pay was good, money isn't equal to your respect and dignity as a human being. Choose wisely.
Pros
Paycheque
Cons
Lunch breaks, Racism, Shift choice, Training
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crisis counsellor
Client Care Counsellor (Current Employee) –  Toronto, ON28 October 2017
Crisis counselling work in a fast paced environment with focus on assessment and management within the framework of the company - procedures and policies
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Great place to start your career
Fitness Coach (Former Employee) –  Toronto, ON27 October 2017
This is a great place to work if you are starting off on your career path. You will gain experience and build skills quickly. Not much opportunity for advancement or pay increases.
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free massages sometimes
Customer Service Representative (CSR) (Former Employee) –  Montréal, QC12 October 2017
A regular day at Morneau Shepell is answering the phone, helping out the team. We worked very independant. Very responsible. The managers were approachable. There were a lot of support fir the employees.
Pros
located downtown Montreal
Cons
rush hour
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Good place to start your first job
Pension Analyst (Current Employee) –  Toronto, ON5 October 2017
As a new graduate, I am very satisfied with the work environment and the salary. I didn't feel overwhelmed yet, and people are very friendly. It is not as stressful as I think as a first job. Feels like working for the government. Good work experience overall.
Pros
Good culture, free coffee
Cons
could be too soft sometimes
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Silos, silos everywhere
Software Developer (Former Employee) –  Markham, ON25 September 2017
I was present at Morneau Shepell for a little more than a year. During this time I was able to work on one major feature and many hundreds of bugs that could have easily been prevented by good engineering practice.

The releases were generally done on a monthly basis but where not executed in any kind of true agile process.

Teams were unclear, and management was distant.

A great amount of information about business process was allocated to several prominent employees whose time was so valuable that it was difficult to get work done or otherwise be productive.

There was a lunch-room but virtually no culture to speak of. Close-knit workers would tend to stick together and form small groups but outside of a Holiday party and a movie day there seemed to be very little bonding.

No career path or performance reviews were done, no opportunity for learning or advancements were obvious.

Retention seemed to be low.

Benefits needed to be opted into in order to be received but it seemed that there was little to no access to HR to explain such things.

I believe it is a different world for contractors, but from the perspective of a permanent employee, that is what I experienced.
Pros
Close to good food
Cons
No mentorship, no career path
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Can work from home
Senior Benefits Administrator (Current Employee) –  Montréal, QC20 September 2017
- Unfortunately there is a lack of management, in terms of support and training;
- Work is repetitive;
- There is very little focus on improving procedures or creating a workflow for each client team
- Employees are overloaded with work and lack knowledge and training to properly serve clients
- As an improvement, there should be a program created in order to properly introduce and train new employees about the system they will be using as well as the clients they will be working on
- Social comity planned fun activities during the summer
Pros
Can work from home, although limited to 1 day a week
Cons
Lack of support
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review
Bilingual Client Care Counsellor (Former Employee) –  Montréal, QC9 September 2017
location of offices is good and accessible
good atmosphere among clinical staff
organization focuses too much on retaining clients than staff
do not provide enough coaching or experience to clinical staff
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Not a good company
Client Manager, Pension (Current Employee) –  Toronto, ON6 September 2017
I have worked at MS for 4 years and I must say the downtown Toronto office needs new management. The current managers show blatant favouritism towards certain employees, like going out for coffee in front of everyone else. The office turn over is extremely high, there is no work life balance. Management does not listen to what the employees are saying, they just blame you when something goes wrong.

You are expected to work several hours of overtime and there is not pay for OT. The system is horrible even though it's sold as robust and cutting edge. Do not work here, you will regret it.
Pros
Flex hours
Cons
Horrible manager in the downtown Toronto office
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It was a great team environment.
Account Management Co-ordinator (Former Employee) –  Toronto, ON4 September 2017
I loved my job here but it was time to move on. Personal reasons and a lot of thought went into leaving this company. It was one of the hardest decisions I had to make, but it was nest for me to move on.
Pros
Lots of free lunches
Cons
Job security
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Has a nice lunch room to relax and watch some TV.
Associate Client Manager (Current Employee) –  Toronto, ON22 August 2017
It is a good company for beginners. It is a good place to gain experience and move on to another company. HR does not encourage internal moves to other department.
Pros
Good to gain experience. good benefits, free unlimited flavoured coffee.
Cons
no room for growth. out dated systems. too much band aid fixes.
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Perfect for a temporary, in-between, position
Call Centre Representative (Former Employee) –  Toronto, ON13 August 2017
Typical call center culture with high turn around of employees. Training is adequate and on the job support is available. Management tries hard to compensate but phone agents have to deal with inadequacies of some of the administration teams (other are brilliant) and with timeframe issues caused by clients and regulations that generate massive influx of calls.
Pros
Suportive immediate management
Cons
Hard situations to deal with on the phone
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nope
Coordinator (Current Employee) –  Toronto, ON10 August 2017
Your job may not hard but the amount of work required for one person to complete is ridiculous. You feel like you're drowning in emails and due dates - problems that would be eliminated if there were enough people to do the job. At one point I was doing the job of 3 or more people that had since left, yet my department wasn't provided with assistance for over 5 months due to "budgetary restrictions". Just feels like you're running a race meant for you to lose.
Pros
great co-workers
Cons
Very low pay; overworked
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Sometimes degrading
Benefits and Pension Specialist (Current Employee) –  Toronto, ON23 July 2017
The work culture here can be a little passive aggressive and degrading.
Everything is measured on the computers, so you bathroom breaks are monitored. If you cannot get your body to work with your allotted break schedule you will get "in trouble" for using emergency bathroom break time
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Poor clinical supervision and support, isolating work environment
Counsellor (Former Employee) –  Vancouver, BC22 July 2017
Clients are booked by a central administrative office. Counsellors are expected to see six or seven clients each shift. Very little or no clinical supervision provided. No training or continuing education provided. Isolated from clinical colleagues. Meetings held by teleconference, the content of which included operational updates rather than clinical issues. As one might expect in a corporate environment, emphasis was not placed on client-centred care; rather, the focus was on maintaining and securing more contracts. EAP work is generally tailored for a specific kind of client, one who is able to function in a work environment and/or who has supports in her life. However, not all clients fit inside this "box". Clients with histories of trauma, complex grief, strong Axis II traits, etc. are difficult to assess and treat within the EAP model. The difficulty within this model does not lie in being unable to treat such clients. Instead, the fact that clinical supervision is not available to assist with consultation around treatment planning to transition these indiv iduals to more appropriate resources within the allotted time frame is problematic Instead of being a supportive, rewarding experience as work in this field typically is, employment with Morneau Shepell was stressful, supervision and/or peer support was difficult to access, and situations that should have been discussed in clinical supervision were instead used as an opportunity to blame and shame. I have worked for other EAP companies, and would gladly return to fulfill their contract work over having to continue  more... to work for Morneau Shepell.  less
Pros
Nice office space
Cons
Varying office hours, inadequate clinical support
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Alone with no support
Counsellor (Current Employee) –  Vancouver, BC19 July 2017
If you're wanting to work in an area with no support, guidance or feedback from a manager, this is the place for you! No contact. Poor managers that say one thing but never do it. Lies. Had one great manager but then we got stuck with one that literally did nothing to support or guide.
Not a lot of paperwork, which is great. Not the best for wage. They charge companies 160 an hour and pay you 35 on average. Benefits are okay IF you choose the right package.
Suppose to close down in 3 sessions, which is hard at times especially given some of the files we get. If you don't, your score ratings go down and there goes your raise.
Overall, look somewhere else
Pros
Work alone
Cons
Poor management, no support, lies
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Good benefits - good pay - good people
Director - Business Development (Former Employee) –  Toronto, ON13 July 2017
Great learning ground but very silo'ed. Decisions were made at times that impacted other sectors of the business without any consultation. Company is a great place to meet intelligent, hard working people but work load is way too much and staff is stressed.
Pros
Pay
Cons
Silos
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Overall rating

3.0
Based on 174 reviews
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Ratings by category

Work/Life Balance
3.0
Salary/Benefits
2.9
Job Security/Advancement
2.6
Management
2.6
Culture
2.8