Pros: good work environment, good compensation for this type of job.
Cons: no real raises and very hard to get real advancements that pays more.
The section I worked at was the call in Service Center. It is a good pay for a starting job. People call in for help with information, logging on to the site, help with cards and checks as wells as many other general items.
I gained skills and responsibility in the hopes of job security, advancement, and better pay, such as Series 63 and series 7 licencing – more... as well as worked tax questions. There were not any real significant pay raises even after taking on these responsibilities. Any "advancement" to another department was a "lateral move" and didn't really increase pay. The only way to make more funds was to either switch to the night team, as I did, or to work over time, if it ever was available.
Expect it to be a good call center job with all that entails from that. – less