Office Administration
Moneysworth & Best Quality Shoe Care - Brampton, ON

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Moneysworth & Best develops, produces, distributes and markets over 750 shoe and foot care products to over 50,000 stores across North America and abroad as well as operating the largest franchised retail shoe repair chain in North America.

Job Description:
The position provides support to the National Sales Manager and Sales executive with day to day activities including the analysis of customer trends and replenishment and competitor research. This position requires coordinating the flow of information and communication. This candidate must have excellent attention to detail, and the ability to multitask in a fast paced environment. This position reports directly to the National Sales Manager.

Job requirements:
Preparing customer sales forecasts for purchasing department and sales team
Analyzing sales data to determine customer purchasing habits and trends
Support sales staff with new product information, substitute products, and competitive product characteristics
Preparing reports for open orders, back orders, and customer fill rates
Update and organize multiple store planograms for virtual merchandizing and maximizing sales
Manage organization’s customer service department; complaints, inquiries, and information as well as monitoring the organization’s general email and replying to customer requests
Creating and sending quarterly franchisee newsletters which include sales information, product knowledge, and seasonal marketing techniques
Providing support to the order entry clerk including order entry, printing and maintaining customer orders, invoices and packing slips for shipments
Excellent product knowledge to review and suggest additional products to customers
Maintaining organization’s website and ecommerce activity
Assisting the sales team prepare for meetings, trade shows, and other events
Varying administrative duties

Skill Requirements
Ability to report research results
Strong initiative and organization
Very strong written, verbal and interpersonal communication skills
Capable of working effectively in a fast paced environment (independently as well as in a team)
Strong skills in Microsoft Office (Word, Excel, and PowerPoint)
Excellent attention to detail
Knowledge of CMS and Solarsoft platforms (Epicor)

Experience
2 or more years of customer service experience
EDI experience an asset

Language:
Speak English, Read English, Write English
Ability to respond effectively to sensitive inquiries or complaints

Credentials (certificates, licences, memberships, courses, etc:
A Business related degree or diploma an asset

Shift Requirements
Fulltime
Monday to Friday 7:30am-4:00pm
Working one (1) Sunday per month from 9:00am-1:00pm


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