Pros: benefits, we get to have our free visas, no hidden charges, services free of charge.
Cons: rude customers
A typical day for me would be doing collection calls, doing lapsed calls and even doing audits. I learned about doing manager audits, and with these, I learned to be detail oriented. My managers are very understandable,especially with my situation with babysitting, they taught me things that only managers should know and I think that is good because even though I am just a customer service representative but I have the knowledge of a manager and I think for me that is very important tool to success. My co-workers are very good too and we all share duties each day. But the thing I like the most is we share this aggressiveness of making our store to be on top. To gather as much customers as we can, and not to have more collection calls, because the lesser the calls the more revenue of our store. The hardest part of the job would be dealing with very rude customers. I managed to stay calm and somehow I do not have any incidents where I have to call the police or even close the door. I tend to calm customers down every time I know that they are very irate and especially when doing collection calls. The most enjoyable part of the job would be I work alone. The only time I see someone is when I am done for the day and I will transfer my money to the next person. Either a manager or another customer service representative.