Money Mart Employee Reviews in Canada

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
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You can learn everything quickly to operate a small office
Customer Service Representative (Current Employee), Calgary, ABMarch 28, 2016
Money Mart is a place that you never got bored. I met all kinds of customers on daily basis. I figured out customer's needs quickly in fast paced environment and delivered the best service to our customers while using up selling skills. I remain calm, courteous and respectful all the time while take accountability for identifying solutions that work best for the customers and our company,Money Mart.
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good
Customer Service Representative (Current Employee), Regina, SKMarch 6, 2016
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Sold cashier\'s checks, traveler\'s checks and money orders.
Created strategies to develop and expand sales of services to existing customer which resulted in a 60%
increase in annual revenue.
Organized, stocked and maintained the teller window area.
Pulled daily branch reports.
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team envirnoment, customer service, and sales
Customer Service Rep (Current Employee), Guelph, ONFebruary 21, 2016
Pros: positive feedback from customers.
Cons: not enough hours only 6hr a day.
Provide excellent customer service to clients either on the phone or person. Ensuring daily sales and targets are meet or achieved. Performing clerical duties. Most enjoyable part of the job is learning new things, and helping out our customers with there needs.
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Money Mart is a great place to work. Good staff and Challenging Workload
Part time CSR (Current Employee), Midland, ONFebruary 2, 2016
Pros: Easy going staff and Good business hours
Cons: Not enough working hours
At Money Mart, my typical day there is to help clients with any financial situations that they may need help in. Plus we also try to cross sell other products that we also have to offer that may be better for there financial situation.
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challenging and fun to be part of
Part time CSR (Current Employee), Midland, ONFebruary 26, 2016
Responsible for opening and closing the store, Balancing tills and Safe, Cross selling product, Giving and receiving money transactions, Making sure the nightly paperwork is complete for the next business day, Making sure the store is clean and tidy. AML certified, Western union certified, Easy tax certified.
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Good work environment for the independent person
Customer Service Representative (Former Employee), Kitchener, ONApril 20, 2016
Pros: Good people
Cons: Difficult customers
Typical day involved processing financial transactions and payday loans. Hardest part of the job was lack of staff on busier days and the most enjoyable aspect was being able to work independently.
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improve my confidance
Assistant Manager (Former Employee), north vancouverApril 7, 2016
Pros: flexibale schedule
Cons: limited benefit
dealing with very special customers with mostly no credit or bad credit, being alone by yourself that makes you to find a way to solve your problem when it's neccessary
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• Excellent communication and good customer service skills.
Cashier (Current Employee), winnipeg,MBOctober 1, 2015
• Perform customer transactions competently.
• Balance cash drawer at the end of the day.
• Processing checks.
• Referring bank services to customers when asked about bank programs.
• Perform general clerical work, organizing incoming and outgoing mails.
• Accept loan payments and payday loans.
• Issue prepaid credit card and Open Money Mart account.
• Initiate required action for response to customer service requests for order changes, including fulfilling orders/customer information files and communicate changes to the appropriate departments.
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Big Learning Experience
Customer Service Representative (Former Employee), Red Deer, ABNovember 6, 2015
I didn't have a lot of financial experience when I started with Money Mart. It was educational, fun and a different type of job than I had ever experienced. Working with all of our clients and helping them out of difficult situations was very fulfilling for me.
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was my first job
Customer Service Representative (Former Employee), Surrey, BCApril 5, 2016
i loved working for money mart i had the best team that was working with me the hours were great lots of overtime i was in a safe location and i enjoyed the customers
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MANAGER
Branch Manager (Former Employee), Edmonton, ABAugust 18, 2015
Pros: FREE LUNCH
Cons: SHORT BREAK
Multi-tasking was essential in order to service the clients and meet company objectives. Team playing and cohesiveness among staff made the job easier and enjoyable. Dealing directly with the public on both a professional and personal level sharpened the staffs communication skills and enabled us to service the customers and increase product knowledge.The hardest part of the job was working with the safe that constantly malfunctioned.The overall atmosphere of the job was relaxed yet productive.The most enjoyable part of the position was interaction with the customers.
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Please DONOT WORK HERE
Branch Manager (Former Employee), Tri-cities/ Vancouver BCJuly 4, 2015
Pros: nothing
Cons: low pay, no breaks, extended hours and they will not pay you for overtime.
Horrible Company to work! As a Branch Manager we are forced to cut hours for CSR and let us all work like a horse. no proper breaks, how can you take breaks if you are working on your own all the time and customers are keep coming and then if you are not serving customer you have to do collection calls because they monitored your "productivity". Then the system is always down and yet they will blame you and your staff for not meeting the targets or they BS expectations. The training is sucks. they will send you to different stores to get trained and they will not reimburse you for your mileage. They will not pay you for OT.

SAVE YOURSELF from embarrassment.

NO STAR FOR THIS COMPANY
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Do Not Work Here
Teller/Customer Service Representative (Former Employee), Squamish, BCJune 29, 2015
Pros: okay wage, okay training
Cons: working in isolation, horrible management team, incompetent employees, supervisors and managers, shady/criminal customers
See pros and cons, this company is owned by LoneStar who makes profit out of liquidating assets of the companies it buys off, so it's all about debt in that world in every aspect.
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hopeless organization
Regional Trainer (Former Employee), Mississauga/ TorontoApril 30, 2015
Cons: always short staffs and high turnover of CSR/ BM
this company need a person who opens the store and close the store , they need a cheap labor and if some one dare to hire at a higher salary then that person will be the first one to go out of the company

if you are in good book of DM then your job is safe otherwise be prepared to face consequence

there is no leadership, everyone is surviving by saving their job and ruthless to take anyone's job
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Mentally challenging and rewarding!
CSR (Current Employee), Windsor, ONApril 21, 2015
Pros: Great supportive teams.
Cons: Sadly it is a risk taking job at times.
As for our locations we have great BMs and DMs. Any time there is a question or concern our BMs are always available and supportive. In comparison to my previous job (Walmart) it is so great to be respected, appreciated and to be known as a person not just a number. I found the training to be very intense, as there is so much to learn and no matter how good the training session is, there is always something new to learn in this business. To me that is rewarding, makes me look forward to going to work. Definetly has been a good experience for me this far.
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poor management and guidance
Customer Service Representative (Former Employee), Moose Jaw, SKApril 26, 2015
Cons: poor management
i would personally not work for this company again there was an extreme lack of communication between higher up management and staff since the takeover in regards of how to do our jobs properly i had my pay not come in i wasnt issued my benefits on time my paperwork for everything was misplaced
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good learning experience
Customer Service - Teller (Former Employee), Toronto, ONJune 2, 2015
Pros: good learning experience
Cons: the location was to far
It was great working there I did learn a lot about banking. Customer were most of them good to deal with.Co-workes were great and helpful.
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Fun, challenging, diverse fast paced environment.
FRONTLINE TELLER/CSRC (Current Employee), Toronto, ONFebruary 2, 2016
Pros: Learn important information about the financial industry
Cons: inconsistent hours and shifts
A typical Money Mart day starts off with preparing to open the store. All money is counted and balanced the night before so that leaves printing the appropriate documents, verifying the closing envelope and ordering anything needed for the follow day. Once the doors open your day is filled with transactions ranging from, cheque cashing, bill paying, money loaning, preparing tax files, wiring money, loading and withdrawing money and everything in between. Although this may sound a little intimidating having a friendly supportive hard working staff makes the job very enjoyable and rewarding. The hardest part of my job has to be handling the large volume of customers in a timely but informative and helpful fashion at peak times. But the most enjoyable part of my job happens to be when its a crazy busy day and things seem like there falling apart but we hold on and keep pushing and everyone gets served and is satisfied and feels like they accomplished what they came to do, especially after standing in line for what probably seems like a life time to them. I learned that people will wait on great service. Just to get greeted with that welcoming smile and served without a flaw. Helping someone solve a problem is rewarding and humbling.That's what keeps them coming back and makes them tell a friend who will tell a friend.
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very unique services that has been design for everyone even for the people with no ID card
CSR (Current Employee), Vancouver, BCJanuary 16, 2015
Pros: multi task
Cons: stress
providing different services based on customers needs and doing verity of transaction that doesn't make me bored . Being able to help my customers and meet their needs gives me a self satisfaction to see them happy. we are having a good team work in my work place and we care about one another. The hardest part of the job is when I have to say NO to my customer that really makes me upset. Saying No and not being able to help my customer makes me upset. The most enjoyable part of my job is when I go above and beyond my customer expectation and successfully be able to meet their needs.
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Customer Service
Customer Service (Former Employee), Calgary, ABApril 15, 2015
Pros: Meeting new people as they came into the store
Cons: late Hours
I like working at money mart Part time as with CIBC I was not dealing with the public. I was sad when CIBC had told me I had to leave Money mart as I was conflict of Interest.