Positive environment with lots of opportunity for growth
Branch Manager (Former Employee) – Fort McMurray, AB – 18 September 2017
A typical day at work involved dealing with a wide range of all different types of customers and products. I learned a lot working at Money Mart. I learned how to be a better customer service representative, I learned positive ways to deal with irate customers, I learned how to cross sell products to promote business growth, I learned how to be a great leader and support my staff and help them succeed.
Management at Money Mart was very supportive, anything you needed you got assistance with. My District Manager really helped me thrive and grow not only as a person but in my role as branch manager as well.
Workplace culture was good, I had a great team of staff and we all worked hard together to promote the growth of not only the business but pushed each other to grow individually as well.
The hardest part of the job sometimes was not being able to help people because they didn't fall within the required criteria. The most enjoyable part of the job was interacting with all different types of people and forming positive customer relationships.
Salary and benefits, room for growth, bonus opportunities
BRANCH MANAGER (Former Employee) – London, ON – 28 August 2017
Great place to start to learn fundamentals of a first job. Room for advancement to a certain level then jobs become sparse or they restructure. As a Branch Manager there is a lot of pressure for numbers from your staff and your self as well as auditing paperwork. Time management is a priority. As a staff member great job with perks and benefits. Benefits for part time staff as well. Bonuses can be hard to come by depending on your location.
competitve salary, benefits, advancement
long hours, working alone, advancement to a certain degree
Branch Manager (Current Employee) – Ottawa, ON – 23 August 2017
• As a Branch Manager, I have had to multi-task many functions; including recruitment, people management, sales, customer services, local marketing, risk management, business development, security of my store and its assets. • I have received extensive management training courses. • I have proven success in driving sales • I took over my first store in a state of declining revenue and I managed to increase revenue every month by 4%. • I have already begun a similar transformation at my second store with positive results.
CUSTOMER SERIVCE ASSOCIATE (Former Employee) – Mississauga, ON – 14 August 2017
You place calls to collect on past loans or if someone cashed a bad chq during the day in between getting up to do pay day loans or cashing checks for the customers coming in to the store. The mangers can be pretty nice or just okay as you spend most of the day with them doing the same job.
Sales Representative (Former Employee) – New Westminster, BC – 16 June 2017
Can't complain anything from money mart. The people and manager there are very caring to their employees. The only thing I didn't like is I was being bounced around like a ping pong ball from branch to branch.
This company is an excellent place to work if you are looking for a career because there is always an opportunity for advancement. The training and development is amazing. There are also a number of perks and benefits available to all employees.
Customer Service Representative (Former Employee) – Squamish, BC – 19 April 2017
Management was nasty, told repeatedly to lie to customers to earn more profits also told tell late payers to give up food or rent to pay bill and tell immigrants they will be deported if they don't pay on time in full
Customer Service Representative (Current Employee) – St. Catharines, ON – 19 April 2017
The company has it's benefits. There are hours and benefits but they drive you into the ground. You get overworked and are under appreciated. It wasn't for me. Lots of pressure for sales, security, dealing with fraud etc.
Customer Service Representative (Former Employee) – Toronto, ON – 27 March 2017
Essentially, money mart as a company thrives by exploiting people at their most financially vulnerable. It exploits the fact that not everybody has a place to go and attempts to force people into accepting horrible terms of loans.
Manager (Former Employee) – Vancouver, BC – 7 March 2017
if you want a short term place to work, this may be your place to work but if you want long term, dont bother.. they will never be there for you when you need them the most, if you been there 5 years? 10 years? they will find any reason to get rid of you so they can hire someone for cheaper. want to take a sick day is impossible, all they care about is keeping the door open. seems you cant go above anyone even if upper management is doing something wrong, even if its 10 managers sticking together, they will get rid of you eventually because they all stick together. they only care that stores meet or exceed with unrealistic budgets, its only getting worse as the years come
Store Manager (Former Employee) – Calgary, AB – 20 February 2017
It can be an exciting or difficult career depending on how you accept change. They always seemed to cut back on labour making it difficult to manage the store and on occasion they declined bonuses due to the overall company not making profit targets.
lack of budget for staffing means massive amounts of unpaid overtime due to being salaried
Customer Service (Former Employee) – Lethbridge, AB – 30 January 2017
TERRIBLE place to work. High expectations with un-achievable goals. Thrown in to work without adequate training and no support. No recognition for going above and beyond, for long hours worked (12+/day alone with no break) and days off not taken because you get called in - this stuff does not matter in the long run. Gossip and back-biting is rampant from management on down - don't trust anyone!. The only positive about this job is that most of the customers are great and form a positive part of the day.
Job diversity, majority of the customers are enjoyable
CSR - Customer Service Representative (Former Employee) – Lethbridge, AB – 29 January 2017
You learn alot and fast. Although if the managers don't like you they push you out. The gossip that runs from the staff to managers to district managers is so high school. I know in the store I was working at the temp manager was creating alot of gossip and blaming others. The back stabbing that happened was worse than the mean girls in high school. The wage is minimal for the work you do and the pressure you receive to reach the unattainable goals in sales is worse than being on a bomb squad. If there was a negative star button I'd hit it for -5 stars. Horrible place to work. So happy I quit!!