Pros: Great pay, great benefits, Excellent Team Building, Excellent Training Department
Cons: Long evening shifts, usually NO proper lunch breaks due to not enough staffing, no integrity, no advancement, trainers only get paid if trainees last 90+ days or if there is a class.
I worked here 6.5 years and can honestly say I loved 90% of the people I worked with. I would happily work with most of them again. I even liked the majority of my customers. Head Office tries really hard to create Job Culture and Teamwork. I left as they were making some awesome improvements in this area, actually. 5 stars for that stuff.
...HOWEVER... I caution those with any sense of Integrity to stay FAR, FAR AWAY!!! I don't recommend this to anyone with a big heart, or anyone who enjoys working "by the book". The stress level, if you are not willing to give up your integrity...is incredibly harsh, and not worth your health.
Unfortunately, the biggest issue is an extremely low level of ethics and integrity when it comes to District Management and communication... and a total breakdown of how business is done from one district to the next. Head Office is constantly drilling out emails and reminders to do-this or don't-do-this because it's against policy, or will prevent losses... but there is not enough PROPER communication between head office and district-level, to enforce that integrity and correct it. Head Office thinks things are being done, because reports say they are -- but they're not. Employees are "warned" a million times, yet don't get reprimanded or fired if they don't comply, or worse, get hired back when they leave --- so there's no improvement whatsoever.
This, of course, causes nothing but an endless stream of angry customers --- getting irate over rather obvious requirements such as needing CURRENT contact info before loaning them hundreds – more... of dollars! All because some districts or stores will throw caution to the wind and haven't asked for or updated a customer's information since 2001. Now the store following the rules is the one getting customer complaints. See the issue?
Lastly... It's extremely hard to advance to management, unless you're willing to throw all the Policies & Procedures out the window for your DM ...and kiss their feet while you're at it. Don't get me wrong, I very much liked the few DM's I had the pleasure of working with... but it's an ugly truth: if you're not willing to help them reach their targets (read: break all the rules), then they're not willing to promote you.
They would never tell you that. I'm telling you that, because a little bird thankfully warned me - so I finally took everyone's advice, took what was left of my morals with me, and quit. On good terms, with an invite from at least 3 people in management, to call if I needed a job. Never been happier. Never gonna call them, because I really don't think these problems will ever change.
Don't say I didn't warn you! ;) – less