Moneris Employee Reviews

Found 60 reviews matching the search
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Great company
Inside Sales Representative (Former Employee) –  Toronto, ON21 March 2017
Company has great image in industry and going in an exciting direction. Compensation is good if you work hard. Cause for applause allows for rewarding of peers. Lots of sales incentives, contests and appreciation lunches.
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Great Culture and good people to work with.
Bilingual Channel Boarding Representative (Current Employee) –  3300 Bloor Street West15 July 2016
• Processed requests for debit/credit terminals from new and existing clients throughout North America.
• Established rapport and maintained client relationships and communication with key sales channels (ISO/ISC offices) and with cross-functional internal groups.
• Provided a high level of customer service while managing inquiries regarding the boarding process.
• Achieved and exceeded performance expectations by meeting daily, weekly and monthly input targets.

* I learned a lot about the payment processing industry.
* Poor management skill.
* Co-workers were nice and very helpful.
* The hardest part of the job is that the company does not provide enough training in order to do the job properly.
* Most enjoyable part of the job was the culture.
Pros
great culture, good people
Cons
poor salary, bad management
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Awful workplace and management
Financial Analyst - Settlement (Former Employee) –  Toronto, ON4 March 2017
Training is not provided formally, questions are discouraged, and things are taught once! If you ask the same question again, then you are incompetent.
Workplace culture involves a lot of rumors (the overwhelming majority of employees are women) and deceitful chit chat.
Management has closed door policy, and does not have time to respond to pay checks requests or e-mails. Even customers find it extremely hard to get hold on someone to help with emergencies.
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Moneris is one of Montreal's hidden jewels.
Technical Project Manager, Moneris Field Services (Former Employee) –  Montréal, QC19 December 2016
Great place to work, friendly staff, great management

They recently renovated the offices, looks amazing! There's a new cafeteria that is fairly priced and offers great value.
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not a real career based employment
Technical Support Associate (Former Employee) –  Etobicoke, ON5 June 2015
answering calls in a timely manor, learning about the business and technology they use, troubleshooting with customers in a call center environment.

learned how payment processing works when using there technology.

management seems to be one sided and slow process to agent resolution and escalation procedures

my co workers were easy to get a long with and easy to learn from about the job

hardest part of the job is when there is no support on the weekends from management staff when there is an escalation. and short staffed on weekends made work difficult when having to answer the calls that come in.

most enjoyable part of the job is hearing the feedback from customers and interacting with co workers.
Pros
close to home guaranteed 2 days off a week, salary
Cons
scheduling, advancement, management
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Lots of politics.. Not what you know it's who you know
Sales Representative (Current Employee) –  Toronto, ON12 June 2016
I enjoy my work and dealing with customers. Very easy job due to all the advertisement that Moneris does and the fact that they receive warm leads from bmo and rbc. There is potentiant to make good money but target in over inflated so stress is high and inside competition is unethical. They are creating new call centres over seas and hiring independent groups to do our job while target remains just as high. You are not allowed to have an opinion otherwise you are labeled as negative and harassed. Their tactics is to scare rather than motivate.
The worst part about this company is management. Extremely unprofessional and unethical. Strict call centre environment, micro management and no room for advancement unless you are Fake for friend and family with management. Lots of favourotism. Not an equal opportunity place.
You are treated like a second class citizen. I often feel I am back at school! Not a good feeling for a working adult.
I would not recommend as they do not value employees. If you are looking for long term growth look elsewhere.
Good for temporary, transitional place to work.
Pros
Easy sale, warm leads
Cons
Corrupted management. Lots of favourotism extremelyvstressful
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Learning was good
QA Lead, Manual Testing (Former Employee) –  Toronto, ON13 February 2017
It was a new technology and domain to learn on the card system.
Had an opportunity to work on the cards - EMV certifications.
Good to see the Moneris application during my transactions outside.
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n/a
Project Manager - Technology (Current Employee) –  Toronto, ON1 March 2017
It is a company that you will love to work, very innovative, nice people, very energetic and collaboration within teams. I will recommend this company to everyone.
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High Level of Stress
Risk (Former Employee) –  Toronto, Ontario11 June 2013
High turn over with staff not replaced and work pushed to already over worked employees. No rewards for hard work. Low base pay and managers in keeping with thier budget give no raises. More and more work pushed with no overtime. Management is invisible and don't know how to manage or know job. Managers appointed by the Peter Principle and what director you are kissing up to. A lot of bullying, demeaning behaviour by managers to employees. Managers lie to their superiors and throw employees under the bus. A constant witch hunt! Director's VP's - open your eyes to beyond the deflecting of your managers.
Pros
Many friendly workers that are at low pay bands and they are on subway line.
Cons
Bad behaving managers and team leads.
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Good place
SOFTWARE DEVELOPER (JAVA) (Former Employee) –  GTA, ON7 November 2016
Very comfortable work location. Flexible work hours. Met deadlines. Work friendly. Got chance to work with senior people and have learnt so many new techs indeed
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Fast-pace environment with great people
Manager (Former Employee) –  Toronto, ON20 July 2016
There isn't a typical day as it is generally filled with meetings and moving priorities. There are many great people which will help you through your challenges but it is pertinent to build relationships amongst your peers in order to succeed.
Pros
Great people
Cons
Job security
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Not convinced
Bench Technician (Former Employee) –  Calgary, AB21 June 2016
Pay very low for this career. Do not appreciate knowledge. The old time slave system. Good luck finding new BTs.
Pros
Work early mornings. Free early.
Cons
Pay low $17, request a daily job quote or out.
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Take it or leave it...
Manager (Current Employee) –  Toronto, ON26 June 2015
Good work/life balance. Nice people overall. Decently interesting work.

All work, no play. Finger pointing culture as opposed to team environment.

If you're hired below the director level, you'll never make it up the ladder.
Pros
Work on high-profile projects.
Cons
Glass ceiling, salary severely under industry standards.
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Great industry; great stepping stone, many meetings; steep learning curve; fun place to work; Great Sales team; transparent in technology and pricing
Change Management Co-Ordinator (Current Employee) –  Toronto, ON3 March 2016
Great industry; great stepping stone, many meetings; steep learning curve; fun place to work; Great Sales team; transparent in technology and pricing
Pros
Young and upcoming Corporate culture
Cons
Long Hours
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Love Moneris but their pay is too low
Technical Support (Current Employee) –  Toronto, ON3 July 2016
I Love working at Moneris but their pay is too low. My colleagues are excellent. But as I said the only problem is their pay, which is low.
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Some good managers, some very bad. good job, bad pay, unrealistic quota
National Account Manager (Current Employee) –  Burnaby4 July 2013
great job, but pay is not on par with like companies. Unrealistic quota and long sales cycles. Nice balance of existing and new clients, good flexibility. Benefits are sub-par for a company this size. Great reputation and infrastructure.
Pros
good reputation, flexibilty
Cons
poor pay, poor benefits
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Time at moneris
Technical Service Rep (Former Employee) –  Etobicoke, ON20 May 2015
Its a great company with a great atmosphere. Management is very helpful when needed or wanted, pay is great and benefits are awesome. Great place to work for.
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Good place to work
Technical Service Specialist (Current Employee) –  Sackville, NB27 January 2016
Although you day may be somewhat intense, and some of the calls may be less then enjoyable, its definitely one of the best call centers I've worked at. The management team works hard at trying to create as much team activity as possible, and there is always some type of social event going on to help you bond together with your teammates, laugh and move forward.
Pros
Ongoing social activity and learning opportunities
Cons
location and current age group of management makes moving up the ladder a little challenging, however not impossible
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Innovative, dynamic, and very successful company
Business Analyst (Former Employee) –  Toronto, ON20 June 2016
Sales and technology driven company with visionary leadership and market leading strategies, bringing together talented people to create innovative and customer-centric solutions
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Moneris as a leader on Payment Industry
Quality Assurance Analyst (Current Employee) –  Toronto, ON6 December 2015
Moneris Solutions is a place where work culture and life is very well balanced, and it is one of the priorities. During my five years of working I have been enjoying every single aspect including the work environment and the opportunities for advancement. The company is highly supportive and encourages the employees to discover other areas of interest.
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Overall rating

3.7
Based on 70 reviews
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Ratings by category

Work/Life Balance
3.7
Salary/Benefits
3.4
Job Security/Advancement
3.0
Management
3.3
Culture
3.6
82%

CEO Approval

Based on 17 ratings
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