Pros: close to home guaranteed 2 days off a week, salary
Cons: scheduling, advancement, management
answering calls in a timely manor, learning about the business and technology they use, troubleshooting with customers in a call center environment.
learned how payment processing works when using there technology.
management seems to be one sided and slow process to agent resolution and escalation procedures
my co workers were easy to get a long with and easy to learn from about the job
hardest part of the job is when there is no support on the weekends from management staff when there is an escalation. and short staffed on weekends made work difficult when having to answer the calls that come in.
most enjoyable part of the job is hearing the feedback from customers and interacting with co workers.