Application Management at DirecTV (Current Employee), Greenwood Village, CO – October 10, 2012
Pros: faciliites, new building with recreation room that has 4 54" tvs, xbox, wii, a pool table and shuffle board table.
Cons: large corporate environment, no community feeling
I started by performing locally hosted .php Wikipedia support for the Enterprise Monitoring Team and document the knowledge from the team into the wiki. I learned the wiki .php code in the first few weeks and expanded the wiki by over 50 pages. Two months after I started there was a directive to move to a java based JAMWiki. I worked with a Wikipedia – more... developer to improve the functionality of the JAMWiki. During this time, I began to gather data from multiple sources used by the Enterprise Monitoring team for presentation by the team manager to DirecTV Vice Presidents on a weekly basis. This expanded my knowledge in Microsoft Office 2007 and 2010 Products; Excel, Outlook, Access, Visio, Word and PowerPoint. Also during this time, the entire Information Technology Organization moved from the Inverness location to a Greenwood Village location. I assisted in moving hardware such as desktops, monitors, printers, copiers, and office furniture to the new site. Seven months into my contract there was a directive to move the Application Management Organization to SharePoint 2010. This organization consists of four teams and over 50 employees. I became the Project Manager of directive. Once I moved the data from network drives, locally hosted wikis and drives, and each teams SharePoint 2007. I designed the site for the organization and each team by reading manuals and watching online videos on SharePoint design. I administered the organizations site's access and content. – less
Lead Tech (Former Employee), Southfield, MI – October 5, 2012
Very little instruction to start of with management was unreachable, and this was the first IT position where I removed and installed a complete server room for a major building supplier like Home Depot and was paid $120 per job....That was no money at all for the job done!! Very poor company to work for.
Predictive Dialer Developer (Current Employee), San Antonio, TX – April 30, 2012
Created new test solutions for the call center as well as processes and scripts for customer list processing and reports. Helped increase efficiancies in call center operations utilizing inbound and outbound blending techniques. Created new applications for the Voice Portal / PC4 connection. Beta tested Proactive Contact versions 4.1.2, 4.2 with Avaya – more... Development. Awarded “Call Center Idol” for assisting other call centers with issues by the Avaya PDS user's group. Facilitated upgrade of current dialing platform to new versions and ran custom jobs for clients. Attended meetings and planned multiple interfaces and upgrade plans for dialer / call center solutions. Created lists and jobs, selections, stratagems, and trained on-site personnel. Experience with ASA, Modular Messaging Administration, Punching down telephony, and wiring phones. Experience updating Avaya Communications Manager trunk groups, Creating new extensions and basic administration of the ACM in a call center focus. – less
Poor technical communication and misuse of "Per Diem"
Sub-contractor (Current Employee), TN, GA, CT – March 30, 2012
Pros: got an ugly t-shirt
Worked for them on several occasions. They never seem to be able to establish clear lines of communication with their clients in regards to the technical requirements and expectations. Whether it is a lack of technical training on their part or simply a lazy work ethic is up for debate.
Also, BEWARE, Modis may offer you what they term "Per Diem" to – more... compensate for a low hourly rate...but it is NOT true per diem. They deduct the per diem amount from your hourly rate...then claim it will "boost" your salary because the per diem portion is not taxable.
This will come back to haunt you in several ways.
1. Buying a hourse/car etc and need to show proof of income....the "per diem" does not count toward salary requirements
2. Need to show salary from previous job to a future employer...again see #1
3. Planning on working overtime..then it will be at the reduced rate (hourly - per diem) for those hours
4. Modis requires that you work a minimum of 4 hours in a day in order to receive per diem for that day ... so if you work 1-3 hours on a Saturday, Sunday or Holiday...you get no per diem for that day! – less