Predictive Dialer Developer (Current Employee), San Antonio, TX – April 30, 2012
Created new test solutions for the call center as well as processes and scripts for customer list processing and reports. Helped increase efficiancies in call center operations utilizing inbound and outbound blending techniques. Created new applications for the Voice Portal / PC4 connection. Beta tested Proactive Contact versions 4.1.2, 4.2 with Avaya – more... Development. Awarded “Call Center Idol” for assisting other call centers with issues by the Avaya PDS user's group. Facilitated upgrade of current dialing platform to new versions and ran custom jobs for clients. Attended meetings and planned multiple interfaces and upgrade plans for dialer / call center solutions. Created lists and jobs, selections, stratagems, and trained on-site personnel. Experience with ASA, Modular Messaging Administration, Punching down telephony, and wiring phones. Experience updating Avaya Communications Manager trunk groups, Creating new extensions and basic administration of the ACM in a call center focus. – less
Poor technical communication and misuse of "Per Diem"
Sub-contractor (Current Employee), TN, GA, CT – March 30, 2012
Pros: got an ugly t-shirt
Worked for them on several occasions. They never seem to be able to establish clear lines of communication with their clients in regards to the technical requirements and expectations. Whether it is a lack of technical training on their part or simply a lazy work ethic is up for debate.
Also, BEWARE, Modis may offer you what they term "Per Diem" to – more... compensate for a low hourly rate...but it is NOT true per diem. They deduct the per diem amount from your hourly rate...then claim it will "boost" your salary because the per diem portion is not taxable.
This will come back to haunt you in several ways.
1. Buying a hourse/car etc and need to show proof of income....the "per diem" does not count toward salary requirements
2. Need to show salary from previous job to a future employer...again see #1
3. Planning on working overtime..then it will be at the reduced rate (hourly - per diem) for those hours
4. Modis requires that you work a minimum of 4 hours in a day in order to receive per diem for that day ... so if you work 1-3 hours on a Saturday, Sunday or Holiday...you get no per diem for that day! – less