The worst customers that you can imagine
Customer Service Representative (Current Employee) – San Antonio, TX – 14 June 2015
I cannot believe what goes on at this call center-the customers here get some types of state benefits and all of them a low class and extremely un-educated!!!!!! All they care about is where their money went- and why they don't have any money on their card. Here's a clue - you spent it all on McDonalds, Netflix, Redbox, Nail Salons, Liquor Stores, and the list goes on- Then they call us and tell the reps they didn't make any of those transactions and we have to do disputes on these transactions. They are all lairs, mentally ill people and the hardest part of my job is trying to be nice to them. Management is another part of the problem - all they care about is numbers-they all run around with walkie talkies, running to our cubciles to see why we are on a long call, or what's the problem. They serve no purpose-we get in trouble if we have a long call, we get in trouble in were are on aux, we get in trouble for being too nice or meaning trying to show some compassion to these so called deserving low lives that are receiving some type of State Benefits!!!
Now maybe everyone can understand why their turn-over rate here is over 95% and will continue to grow even higher. Stay away from here!!!