Collection Officer (Former Employee) – Mississauga, ON – 13 February 2014
I worked at 2 other agencies and I had more support from management at MJR than the other 2 places combined. They were clear on what they expected from me and gave me good feedback. The staff were helpful and made me feel like part of the team. At first I was a dialer until I got my license (about 2 weeks). Dialing is boring, but you learn the basics. Collections can be stressful but I was able to get bonus in my second month and my targets have been reasonable so I can earn bonus every month.
Jr. Collector (Former Employee) – Missisauga – 4 December 2013
I have worked in collections previously, but MJR was a very unprofessional firm. There was absolutely no job security, and they had a very strange and unmotivating system; you "dial" for minimum a month before you start collecting, which is basically robot work. The management was very unpersonable, and they did not bother to build a relationship with their new employees. I've never see such a high turn over rate within a company. The environment was so negative. The hours were so long, you spent close to 53 hours in the office, and paid for 44...