Customer Service (Former Employee), Toronto, ON – May 30, 2014
I would be put onto a computer and I would call existing customers and try to sell them lottery tickets for non-profitable organizations like the heart and stroke foundation. I learned how to move at a quick pace and I learned how to talk to different types of people. The co workers were great people. The hardest part of the job was trying to talk to – more... very rude customers and maintaining a calm voice. The best part of the job was being able to make a sale. – less
Customer Service Rep (Former Employee), North York, ON – May 28, 2014
Pros: making friends
Cons: boring shifts
Inbound and outbound calls are the bulk of the job on a regular day at work depending on what shift is fixed for you. I learned how to multitask and a lot of computer skills. I learned the importance of customer confidentiality. The management is pretty strict with their policies and sometimes can get overbearing. There is a lot of co-workers but I – more... got a chance to meet some amazing people and make some real good friends. The hardest part of the job will have to be not being scheduled for shifts for weeks and not getting paid enough. It could be boring at times and the supervisors can be frustrating. The most enjoyable part of the job is making a sale and having discussions with friends at work and of course, lunch break. – less
Customer Service Agent (Former Employee), 2501 steeles ave w – April 19, 2013
Pros: free lunches
Cons: not enough hours
Engaging Learned valuble comunication skills Management was sufficiant My co-workers were great Hardest part of the job is dealing with very ignorant customers The most enjoyable part is knowing that you have satisfiyed your customer.
Charity Lottery Sales Agent (Former Employee), Toronto, ON – December 28, 2012
Pros: very simple position, no challenges
Cons: not alot of room to move up in the company and not getting full time on a regular basis.
Managers at work were very helpful, and the position mainly consisted of readying scripts over the phone to supporters of charity lotteries and convincing them to purchase tickets. All proceeds from the lottery sales went to various charity organizations such as the Heart and Stroke Foundation, Princess Margaret Hospital. This position was not at all – more... challenging, just needed to listen to a customer over the phone and try to overcome objectives. There are no sales targets and at times if the day is running slow the management will dismiss you early. – less
Customer Service Representative (Current Employee), steeles ave. w – September 21, 2012
Pros: employee appreciation luncheon after 2 days of working. awespme!!
Cons: sometime long hrs but depends on your availability
honestly if you are looking for a 2 nd income and no major stress this is the place to work. the environment is friendly and mgmt qorks with ur hours and thier hours of availability. and the work you do is for a good cause