MiraTel Solutions Inc Employer Reviews

The work experienced i received from this company was very poor a lot of discrimination and the pay was not all that sufficient meaning they would never pay individuals the hours they worked, they would always ad some short of company fee to it. Overall the work experience was terrible, i wouldn't recommend any individual to work there.

A typical day at work consists of outbound or inbound shifts. Sometimes fast paced or easy going. I learned how to deal with customers and how to deal with certain problems customers sometimes face. The management was fine, they work to help you. I got along with the co-workers that I interacted with. There wasn't really anything hard about working – more... at Miratel. The most enjoyable part of the job was hearing the customers happy and pleased with the service that was offered to them. – less

A typical day depended entirely on what shift you were working. An inbound shift consisted of an eight hour shift taking calls from clients interested in purchasing tickets for charity lotteries. An outbound shift consisted of a four hour shift calling clients that had purchased previously. There was no cold calling.

I learned the how to handle irate – more... customers, and how to adapt to a customer's individual needs. I also learned how to type faster, as the job consisted primarily of typing out important information that needed to be done accurately and as fast as possible.

Management had a very friendly attitude. It was easy to talk with supervisors about shifts and help getting additional shifts.

Co-workers ranged in culture and ethnicity as you would expect in any other job. No problems at all arose, and everyone seemed to get along perfectly.

Hardest part of the job was dealing with the lack of hours/available shifts. Competition was high among those looking to text more shifts, and it was operated under a first come first serve basis.

Most enjoyable part of the job was the social interaction between coworkers. Everyone was very friendly and once work started, there was very little talk between people. – less

make commission, friendly managers, schedules could be balanced. not much work during the winter.

Inbound and outbound sales for hospital lotteries. Fun place to work.

A typical day at work - Depending on the day, you either make a good call log or not so good which usually depends on if your put on in or outbound.

What I've learned - how to multi-task with being on the phone and reading a script while typing out personal information of clients.My communication skills as well as advocacy and wpm has enhanced.

Co-workers – more... there were very friendly and helpful from day one.

The hardest part of the job - It wasn't really hard once you got the hang of it.

The most enjoyable part of the job - was being able to communicate with different people around the world – less

A typical day at Miratel is upbeat, fast-paced and exciting. Its about capturing interests of previous and prospective customers, and assisting them in purchasing lottery tickets for the yearly draws.

Being employed at Miratel Solutions, has provided me with the knowledge, and understanding of customer service, and to deal under pressure, all while – more... speaking to customers in a professional oriented manner.

The Management at Miratel is fantastic. They're consistent with training and feedback, i.e monitoring calls, consistent employee review for further improvement; they're available when you need or have questions. One of the advantages of working in a call centre, is working with co-workers, and learning different things from experienced ones.

The hardest part of working at Miratel is the most busiest time of the year which is christmas. Its the time when we have the most highest volume of calls, and crunch time deadlines. However, the most enjoyable part is achieving customers wants and needs, and knowing that Miratel is providing a service for charitable lotteries, all while keeping customers happy. – less

It was a fun workplace, and it taught me how to work under pressure and multitask. The management were really understanding and work around your schedule in cases of emergency.The hardest part of the job was ensuring that your customers were satisfied and continue to purchase again after an error from the company's end.

Schedule is unreliable, no benefits available, low pay rate

It is always busy and loud,energetic and ongoing. It's a place where long lasting relationships are built because you always see the same people over and over again and connect with them through several of your likes and dislikes.