Productive and fun work place. Very upbeat and friendly work environment.
Customer Service Relationship Agent (Former Employee) – North York – August 13, 2012
A typical day at Miratel is upbeat, fast-paced and exciting. Its about capturing interests of previous and prospective customers, and assisting them in purchasing lottery tickets for the yearly draws.
Being employed at Miratel Solutions, has provided me with the knowledge, and understanding of customer service, and to deal under pressure, all while speaking to customers in a professional oriented manner.
The Management at Miratel is fantastic. They're consistent with training and feedback, i.e monitoring calls, consistent employee review for further improvement; they're available when you need or have questions. One of the advantages of working in a call centre, is working with co-workers, and learning different things from experienced ones.
The hardest part of working at Miratel is the most busiest time of the year which is christmas. Its the time when we have the most highest volume of calls, and crunch time deadlines. However, the most enjoyable part is achieving customers wants and needs, and knowing that Miratel is providing a service for charitable lotteries, all while keeping customers happy.
flexibility and commission