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MiraTel Solutions Inc
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19 reviews

MiraTel Solutions Inc Employee Reviews

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Great place to gain Customer Service Experince
Customer Service Manager & Mentor (Former Employee), Toronto, ONOctober 29, 2014
- Good place to work Part-Time
- Work is easy once you understand the training
- Management could use improvement
- You will lean quick how difficult the customer service field can be, it is a great place to start in the field.
- Can also be tough in the summer due to very very little hours of work available.
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Neither good nor bad place of employment
CSR/Multi Agent/MM/ (Former Employee), North York, ONAugust 8, 2014
Pros: commission
Cons: shift cancelations
Typical day includes: inbound calls, outbound calls, sometimes data entry, & escalated customer service calls.
It is possible to advance to higher up positions such as management mentors or project leaders, but the pay is not much better for all the pressure and stress.
The most enjoyable part of the job is the co-workers, making friendships, and the – more... diversity amongst the staff.
Downside of the job: no steady hours, first come first serve if shifts become available, management tends to favor certain agents (ex. let them take longer breaks than allotted or chat with the agent about everything and nothing even though the agent is beyond late for their shift), & pay cuts. – less
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Very easy going
Customer Service Representative (Former Employee), 2501 Steeles Avenue WestJuly 24, 2014
Pros: laid back environment
Cons: priority to senior members
- Beneficial work in customer service industry
- Flexible hours
- Room for advancement in company
- Standard raises
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flexible work schedule
Customer Service Representative (Former Employee), North York ONJuly 6, 2014
flexible work schedule with minimum wage pay. its a good second job.
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Informal and fast paced environment responding to volume
Fulfillment Project Manager (Current Employee), Toronto, ONMarch 3, 2014
Pros: parking, close to home
Cons: long hours as necessary
Although a 24/7 environment, my typical work hours are 7:30-4:00. Over 80% of my job is routine where the remainder is through client driven requests and/or improvement of standard procedures/operations. My co-workers and management team are understanding and friendly, however, they can be strict and high strung when errors/deadlines arise.
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productive working envirnment
Telemarketing Agent (Former Employee), Toronto, ONFebruary 24, 2014
Pros: free lunch
Cons: flexible hours and lot of hours avaibality
It's a very fast pace straight forward environment with hard working and friendly people, who are truly in love with what they do and the job the train young and up coming interns to do they job fluently and efficiently to always show results in what they learn and bring out the best quality in them. Co-workers are always on hand to assist and coach – more... whenever that person needs it the best part is the free food and luncheon and taking other peoples shift to make extra hours and the most enjoyable is the variety of people to get to meet everyday and learn from. – less
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Relax and Motivating workplace
Telephone Operator (Former Employee), 2501 Steeles Ave WDecember 18, 2013
Pros: commission based, calm and healthy environment, independent work.
Cons: lay offs, shifts cancellations
Being on either inbound or outbound of calls
Take down information of clients who were of all age groups 18 and older, being patient and also a great listener to detail
Getting a sale was the most enjoyable part
Management cared about the safety of information of customers and also the well being of employees
Co-workers were amazing and would always – more... help if needed
Hardest part was customers didn't know what they wanted and questioned the services if it was real or not – less
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Great Time
Ambassador/Supporter Contact (Former Employee), TorontoMay 28, 2013
Loved the people and the work was easy to do, just need to do some system updates and give the place a bit of a makeover!
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Management and pay scale is horrible
Customer Service Representative (Former Employee), Toronto, Ontario on steeles avenueFebruary 28, 2013
Pros: you can make some what your own hours to work
Cons: always cheat on pay; discrimination
The work experienced i received from this company was very poor a lot of discrimination and the pay was not all that sufficient meaning they would never pay individuals the hours they worked, they would always ad some short of company fee to it. Overall the work experience was terrible, i wouldn't recommend any individual to work there.
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Productive, overall good workplace
Customer Relationship Agent (Current Employee), 2501 Steels aveFebruary 1, 2013
A typical day at work consists of outbound or inbound shifts. Sometimes fast paced or easy going. I learned how to deal with customers and how to deal with certain problems customers sometimes face. The management was fine, they work to help you. I got along with the co-workers that I interacted with. There wasn't really anything hard about working – more... at Miratel. The most enjoyable part of the job was hearing the customers happy and pleased with the service that was offered to them. – less
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Productive and fun workplace in a charity environment
Customer Service Representative (Former Employee), Toronto, ONJanuary 29, 2013
Pros: free pizza at charity deadlines
Cons: lack of hours/shifts
A typical day depended entirely on what shift you were working. An inbound shift consisted of an eight hour shift taking calls from clients interested in purchasing tickets for charity lotteries. An outbound shift consisted of a four hour shift calling clients that had purchased previously. There was no cold calling.

I learned the how to handle irate – more... customers, and how to adapt to a customer's individual needs. I also learned how to type faster, as the job consisted primarily of typing out important information that needed to be done accurately and as fast as possible.

Management had a very friendly attitude. It was easy to talk with supervisors about shifts and help getting additional shifts.

Co-workers ranged in culture and ethnicity as you would expect in any other job. No problems at all arose, and everyone seemed to get along perfectly.

Hardest part of the job was dealing with the lack of hours/available shifts. Competition was high among those looking to text more shifts, and it was operated under a first come first serve basis.

Most enjoyable part of the job was the social interaction between coworkers. Everyone was very friendly and once work started, there was very little talk between people. – less
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Good job
Customer Service Representative (Former Employee), Toronto, ONJanuary 28, 2013
make commission, friendly managers, schedules could be balanced. not much work during the winter.
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Great staff
Customer Service/Sales Representative (Former Employee), Toronto, ONJanuary 5, 2013
Inbound and outbound sales for hospital lotteries. Fun place to work.
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telephone lotery telemarketing
Customer Relationships Agent (Former Employee), Toronto, ONOctober 9, 2012
Cons: flexible schedules
A typical day at work - Depending on the day, you either make a good call log or not so good which usually depends on if your put on in or outbound.

What I've learned - how to multi-task with being on the phone and reading a script while typing out personal information of clients.My communication skills as well as advocacy and wpm has enhanced.

Co-workers – more... there were very friendly and helpful from day one.

The hardest part of the job - It wasn't really hard once you got the hang of it.

The most enjoyable part of the job - was being able to communicate with different people around the world – less
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Productive and fun work place. Very upbeat and friendly work environment.
Customer Service Relationship Agent (Former Employee), North YorkAugust 13, 2012
Pros: flexibility and commission
Cons: lay off periods
A typical day at Miratel is upbeat, fast-paced and exciting. Its about capturing interests of previous and prospective customers, and assisting them in purchasing lottery tickets for the yearly draws.

Being employed at Miratel Solutions, has provided me with the knowledge, and understanding of customer service, and to deal under pressure, all while – more... speaking to customers in a professional oriented manner.

The Management at Miratel is fantastic. They're consistent with training and feedback, i.e monitoring calls, consistent employee review for further improvement; they're available when you need or have questions. One of the advantages of working in a call centre, is working with co-workers, and learning different things from experienced ones.

The hardest part of working at Miratel is the most busiest time of the year which is christmas. Its the time when we have the most highest volume of calls, and crunch time deadlines. However, the most enjoyable part is achieving customers wants and needs, and knowing that Miratel is providing a service for charitable lotteries, all while keeping customers happy. – less
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fun workplace
Customer Service Representative (Former Employee), Toronto, ONJuly 3, 2012
It was a fun workplace, and it taught me how to work under pressure and multitask. The management were really understanding and work around your schedule in cases of emergency.The hardest part of the job was ensuring that your customers were satisfied and continue to purchase again after an error from the company's end.
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Do not suggest working for Miratel
Customer Care Representative (Current Employee), Toronto, ONApril 20, 2012
Schedule is unreliable, no benefits available, low pay rate
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Fun and energetic workplace
Sales Agent (Current Employee), Steeles Avenue WestMarch 10, 2012
It is always busy and loud,energetic and ongoing. It's a place where long lasting relationships are built because you always see the same people over and over again and connect with them through several of your likes and dislikes.