Client Services Representative (Former Employee) – Toronto, ON, 10 Dundas Ave East – 13 July 2016
Started with checking incoming calls and then continued with data input I learned a new database management program Management was supportive Co-workers were friendly and supportive The hardest part of the job when you had entered all the information in the database and was waiting for it to save and all of a sudden the database management system would crash and all the info was lost The most enjoyable part was learning more about geography and health & safety
The work consisted of case management of many files for triage/investigation of alleged violations of the provincial labour laws/legislation. Telephone interviews to the employees would be made on each file and specific documents/info would be requested based on the claim. Discussions with employers took place on a daily basis. We worked independently but management was there to back us up when we made decisions based on the legislation. I learned that most government workers are dedicated, professional and extremely hard workers who do not get the credit they deserve from the tax payers. The hardest part of the job is the same...not getting the respect/credit from the public we serve for the hard work and stress we encounter on a daily basis as there is a mentality that government workers don't do much. However, the front line workers work very hard, but the people at the top who are the decision/policy makers sometimes flop back and forth on policies based on which government is in power. This sometimes makes people feel that we don't know what we are doing. I can personally attest to the stress due to the nature of the job, and the anger directed at us from unhappy claimants/employers. However, when we were able to resolve a claim and an employee got their money that was owed to them, or the employer is told that there were no violations and they say "thank you". The stress and long hours were well worth it.