On a typical day I manage inquiries from clients related to Ministry incentive programs, contact clients about outstanding legal obligations related to incentive programs and manage Excel spreadsheet used as database.
What I learned:
I have learned the importance of continuous improvement. Business processes can often be improved. I recommended, wrote and implemented a business process improvement designed to increase client compliance with terms and conditions of client agreement with Ministry. I also created the conditions necessary to test the efficacy of business process improvement by creating control and treatment groups.
My co-workers are highly educated, hard working and well meaning.
Hardest part of the job:
In the public sector you have to accept that priorities and decision-making processes are often driven by media and big P politics. This can create challenges.
Easiest part of the job:
Once I learned the requisite program knowledge, inquiries from Ministry clients became fairly routine.
Most enjoyable part of job:
The satisfaction I get from seeing a task through to completion.