I thrived in this work environment as it allowed me to employ some of my best skills
Income Support Specialist (Former Employee) – St. Catharines, ON – 24 September 2013
A typical day at work involved me arriving early to review my emails from the previous day, to make coffee for the staff, renew my voice mail message to have the current day and availability posted, and to assure that I was ready for the interviews, or staff meetings in my schedule for that day.
Clients would come in for scheduled interviews or drop into the office. Phone calls would be answered in 3 rings or returned within 24 hours to assure prompt customer service.
My manager and I often discussed cases as to the best way to utilize the legislation and to maximize service to the client.
I learned how to priortize my time to best serve my clients and to get the work done effiiciently.
The hardest part of the job was not being able to give clients what they needed and know that was the best I could do.
The most rewarding part of the job was watching clients excel. I had one client who was encouraged and assisted to attend university and when he graduated he was asked to article for the Supreme Court of Canada.
Supportve staff, strong management
Constant changes in legislation as with each election it was possible to have a new employer