London Ontario Income Support Clerk (Former Employee) – London, ON – 12 March 2017
I enjoyed meeting and working with the people there and have kept in touch with a few of them. I appreciate the work they do, as it can be very stressful at times and caseloads are heavy. I really appreciate how hard they work and know that they have procedures and guidelines that they have to follow.
Financial Office Assistant (Former Employee) – Toronto, ON – 5 January 2017
Great place to start off a career. I was only an office assistant so my work was administrative in nature. The work was not very inspiring but the atmosphere was open. There is a culture of collaboration within the office. I would have liked more organization in the projects I was given.
Quality Assurance Consultant (Former Employee) – Toronto, ON – 22 September 2016
Since the project was outsourced to a team of professional consultants, the management style is difference than internal projects. Contractors usually have more freedom of how to complete their assignments, provided it is not out of scope and project limitations.
Summer Student (Former Employee) – Toronto, ON – 1 November 2015
I only worked there for the month of August but everyone was very friendly and always willing to lend a helping hand. The most enjoyable part was that some of my friends were working in the same building as me so it we met up once in a while.
Adjudication Support Clerk (Current Employee) – Toronto – 15 June 2015
My typical work day is filing and assigning files to the Adjudicators. I have not been able to learn very much as I have been ignored when I have asked to job shadow. My co-workers are polite but 80% of them are also unhappy in the last month 3 people have left our office. The hardest part of the job is filing. I have less than a foot of space to move around in for about 75-80% of my day and I have had files fall on my head or I have hit the edges of some which have hurt me. I do not enjoy much of my job here.
Administrative Assistant (Former Employee) – Mississauga, ON – 23 February 2015
Not a bad place to work full time but not the most exciting in terms of intellectual stimulation if you're a summer student. General tasks are moving boxes, file termination and filing every day. Co-workers are friendly and nice, and the management is not bad.
Enforcement Service Representative (Former Employee) – 1201 Wilson Ave Toronto On – 27 August 2014
Started there working through an agency. Training was sitting with some man who told be watch what I do and don't ask any questions.Typical day at working answering between 40 and 60 calls a day. Got a contract, then went into training. They were transfering to a new computer system. When new computer system went online lots of issue's.Got numerous emails a day with workarounds. Asked a co-worker for help, this co-worker went to printer,person who was at printer said to this person don't help her she is through the agency. This person then walked by my desk and didn't help. ESO will take 1 1/2 hour or longer for lunched. Some people take lunch then go back an hour later to watch there soaps. I think could be worst job I ever had.
I thrived in this work environment as it allowed me to employ some of my best skills
Income Support Specialist (Former Employee) – St. Catharines, ON – 24 September 2013
A typical day at work involved me arriving early to review my emails from the previous day, to make coffee for the staff, renew my voice mail message to have the current day and availability posted, and to assure that I was ready for the interviews, or staff meetings in my schedule for that day.
Clients would come in for scheduled interviews or drop into the office. Phone calls would be answered in 3 rings or returned within 24 hours to assure prompt customer service.
My manager and I often discussed cases as to the best way to utilize the legislation and to maximize service to the client.
I learned how to priortize my time to best serve my clients and to get the work done effiiciently.
The hardest part of the job was not being able to give clients what they needed and know that was the best I could do.
The most rewarding part of the job was watching clients excel. I had one client who was encouraged and assisted to attend university and when he graduated he was asked to article for the Supreme Court of Canada.
Supportve staff, strong management
Constant changes in legislation as with each election it was possible to have a new employer
Intelligent people with a focus on improving lives
Project and Communications Coordinator (Former Employee) – Ottawa, ON – 27 November 2012
I was really impressed by a lot of people and their willingness to take on challenges because it would result in improved client services. The best part was that it went unsaid that this was the goal but you immediately identified it by the way people reasoned out challenges.
Wonderful positive environment to work in - helped the public
Income Support Clerk (Former Employee) – Sarnia, ON – 14 June 2012
I learned how to process manual cheques for clients and how to decipher incoming mail between two departments. Co-workers were very helpful, especially the Income Support Manager. I enjoyed serving the public and would love to return to a similar position with the Ministry of Community and Social Services.
Procurement Lead (Contract) (Former Employee) – North York, ON – 20 March 2012
An organization of significant importance within the Ontario Public Service, the Ministry of Community and Social Services is responsible for the creation, implementation and modernization of social assistance and community service programs whose services are accessed by millions of Ontarians daily.