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Minacs
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210 reviews

Minacs Employee Reviews

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Friendly place
Bilingual Cust service/helpdesk technical support (Current Employee), Hamilton,OnJune 10, 2013
Pros: n/a
Cons: n/a
Bilingual Customer Service Canada Post:
i am working in three departement at Canada Post
1- Customer Services General Inquiries
*Helping customers trucking their shippement
* Opening investigations and sent it to 2nd level
2- Epost
* Resset password
* troubleshouting with customer
* helping customer to add mailer in their accounts Epost
3- Helpdesk – more... Technical Supplort with bussiness
Walkthough with customers creating their orders online
Precision Targeter
How to Cancel an Order (Manifest)
EST Online
EST 2.0
Ship-in-a-Click
Express Order Entry
The hard pat of the job when i'am not able to help customer
•the most enjoyable part of the job ,when the customer apreciate the help. – less
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relaxed environment
Technical Support Representative (Former Employee), Niagara Falls, ONMay 29, 2013
Pros: progressive wage increase, bonuses
Cons: limited access to devices we support
troubleshooting
-entrusted to do your job with minimal supervision
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Loved it
Customer Service (Former Employee), Chatham-Kent, ONMay 19, 2013
Pros: benefits, great wage, fun, enjoyed every minute, wished the contract had gone on for ever
Cons: some really late nights, only under contract from feb- to sept.
Working at OLG was great, enjoyed meeting the public, working with the staff, enjoyed every minute of it. The only hard part was lifting the heavy bags of coin, which now is paper in paper out.
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The worst place ever
customer relations (Former Employee), oshawaMay 15, 2013
Cons: everything
This is the worst place to work for. Managers always run their team based on favoritism. I’ve never seen such ancient computers, chairs, and equipment. I’ve worked in the CNH department, and a majority of the people (90%) are all narcissists, rude, passive aggressive, and the team leaders (save one) are the same.
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OnStar
On-Star Advisor (Former Employee), Oshawa, ONApril 29, 2013
Pros: free lunches
Cons: long hours
Everyone was secluded in a way on their own because we all had our own desks. Everyone would recieve such a high number of calls a day there was simply no time for communication amung co-workers.
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Productive workplace
Senior Technical Support Advisor (Former Employee), Niagara Falls, ONApril 3, 2013
Pros: peer support
Cons: stressfull at times
Technical knowledge made available
Fast pace environment
Team based and individual based
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Great opportunity to provide excellent customer service.
Cusomer service - retention (Former Employee), Riverview, NBApril 1, 2013
Pros: great opportunity to provide excellent customer service.
Cons: poor morale
Great opportunity to provide excellent customer service.
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Great opportunity to use my customer service skills
Customer service retention agent (Former Employee), Riverview, NBApril 1, 2013
Pros: great opportunity to use my customer service skills
Cons: negative working atmpsphere
Great opportunity to use my customer service skills. Enjoyed working with US and Canadian customers. Negative atmosphere because of high turnover.
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bbq in the summer
Customer Service Representative for Capital One (Former Employee), pickering, ontarioMarch 25, 2013
Pros: going for lunch and chating with fellow employess
Cons: long hours...no respect for employess..
did not look forward to going in
management was horrible which made it more difficult

best part of job, end of work week
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Outsourced Call center HORRIBLE
Tech support (Current Employee), Niagara Falls OntarioMarch 16, 2013
Pros: co-workers
Cons: everything else !
This is by far the worst place I have ever worked at.
People are constanly being fired or they just quit.
Avg employee lifespawn in the company is 3 months.
Which leads to always "hiring"
Management are clueless and incompetent.
Pay is almost min wage.
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NO WORK ETHIC AT ALL!!!
Customer Service Representative (Former Employee), Mississauga ONMarch 6, 2013
Pros: free parking
Cons: feels like a prison
What an awful company to work for I have absolutely no good memories of it. The Mississauga location was managed by bunch of uneducated, incompetent and power hungry fools.
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Productive and fun workplace
Customer Service Specialist (Former Employee), Mississauga, ONMarch 4, 2013
Over all Minacs had a good workplace environment. The co-workers, managers and supervisors were very social and considerate which helped me maintain a positive spirit throughout the day. Therefore, teamwork is essential for an enjoyable and productive day at work. I am a sociable person who can maintain healthy work ethics around others as well.
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Sucks the life out of you
Customer Service (Subscriber) (Former Employee), Oshawa, ONFebruary 24, 2013
Pros: as many hours as you want
Cons: abusive customers, pressure from management, low pay
In a regular day you sit at a desk with a computer and phone. You aren't allowed to use books or cellphones. You take calls back to back with realistically 1-3 seconds between calls. You can expect to take around 250-300 calls per shift.

Customers are generally impatient and will often abuse you, insult you or sometimes threaten you. 9/10 of the calls – more... are from the US.

Procedures and scripting are constantly changing. You do weekly quizzes. You are always learning as OnStar uses you as lab rats with different scripting.

There is an extremely high turn over rate. New people are coming in all the time. Example: Minacs recently hired a training class of 27 people and after 1 month, 3 people were left. Minacs rarely fires, the majority of people leave once they get on the phones.

After a regular 9.5 hour shift, you feel sore from the seats and mentally drained and depleted from all the insults and pressure provided from customers.

Management is always tell you how to be better and do your job better.

In the customer service department (where 9/10 people are hired to), new tasks and responsibilities are added for the same low pay.

Minacs always has a shortage of staff and works the ones they have like dogs for slightly over minimum wage.

Ask pretty much any employee from here, this company will suck the life out of you and make you very miserable. – less
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Chrysler Customer Service
Chrysler Customer Care Agent (Former Employee), Chatham, OntarioFebruary 23, 2013
Answered warranty and recall questions and concerns.
Booked appointments with Chrysler dealerships for the customers.
Escalated and assigned any issues that were outside of warranty to a Case Manager
Folllowed scheduled breaks and lunches
Constant training
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Was a fun and challenging job.
Customer Service Representative (Former Employee), Peterborough, ONFebruary 22, 2013
I learned a great deal about computers, as well as a great amount about how to best help customers in a quick and timely manner.
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Ive learned many things at any job.
Customer Service Representative (Former Employee), OshawaFebruary 20, 2013
Pros: good boss, fun co workers. drama free
Cons: lazy people
Ive learned that at every job it is important to leave all your problems at the door and not to involve others in your work place with things that are not important. It is good to always enter work with a postive attitude which will help you enjoy and love your work place.
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Absolute Nightmare
Email/Phone Support (Former Employee), Niagara Falls, ONFebruary 7, 2013
Pros: none. even one star is too much for this waste of space
Cons: every single thing about this place is a con
WORST place I have ever worked at BY FAR. This place doesnt even pay for washroom breaks. It's ridiculous. I've already reported them to the labour board. They also make you work on your days off if you DARE call in because you're sick. Seriously the absolute worst place I have ever worked. I literally lasted 2 months and that's only because I was so – more... desperately trying to find another job to save me from that hellhole. Seriously, if you get called to work here, DO NOT GO IN. You will regret every second. – less
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Excellent place to work
Customer Service (Former Employee), HamiltonFebruary 6, 2013
Pros: bonuses
Cons: can't think of one
It was very good, but the account with Nissan closed and Minacs open a new site location in USA. The company is from there.
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Very rewarding job.
Customer Relationship Manager (Former Employee), Chatham-Kent, ONJanuary 25, 2013
The hardest part of the job was telling customers they did not qualify for a monetary award.
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good for a call center
Customer Service Rep (Former Employee), Peterborough, ONJanuary 23, 2013
this place is one of the better call centers to work at in town

About Minacs

Aditya Birla Minacs Worldwide offers BPO to big businesses. A provider of business process outsourcing (BPO) services, the company – Read more