Nice enough workplace, rough job due to undertraining/inexperienced trainers.
SBT Advisor (Former Employee) – Oshawa, ON – 16 March 2016
Specialized Billing had not been in Canada for some time and nobody knew how to train us. The training class was a joke and we spent most the days reviewing information that never came up in phone calls. We were put in serious billing conversations with loyal customers and we had to always ask for help because we were not fully trained. I felt bad for the customers, who would call with billing issues, and they would be put on hold every 2 minutes so we could ask our "team leader" our questions. When we put our hand up to request assistance ( all the time ) , it would often take up to 7 minutes to receive help, at which time the customer is furious. Which puts the advisor in a very tough situation, constantly.
Nice employees, job security is there
Training was awful ( for specialized billing ) . Long drive depending where you are, but it is pretty out of the way. Awkward schedules. Next to impossible to book time off.